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Sunday 8 July 2012

Spring 2012 Master of Business Administration - MBA Semester 3 : FOR ANSWERS contact us at assignmentssolution@gmail.com

Spring 2012
Master of Business Administration - MBA Semester 3 QM0010 - Foundations of Quality Management (4 credits) (Book ID: B1240) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. What are the dimensions of Quality? 2. Write a brief note on the concept of Total Quality Management. 3. Explain “quality economic approach” and “quality environmental approach”. 4. Explain the importance of customer satisfaction with an example. How do you measure customer satisfaction? 5. Explain Kaizen Approach to Problem Solving, with an example. 6. What is “Cost of Quality”? Differentiate between external failure cost and internal failure cost.

Spring 2012
Master of Business Administration - MBA Semester 3 QM0010 - Foundations of Quality Management (4 credits) (Book ID: B1240) ASSIGNMENT- Set 2 Marks 60 Note: Each Question carries 10 marks 1. Differentiate between Quality control and Quality assurance. 2. What is Customer relationship management? Explain. 3. What is meant by Quality Audit? Explain the importance of Quality Audit. 4. Write a note on the ISO 9000 series of Quality Standards and Malcolm Baldrige Criteria for Business Performance Excellence. 5. Describe the various tasks which help to build a healthy association and partnership with the suppliers. 6. Assume that you are a Quality manager in a large manufacturing company and you are thinking of implementing TQM in your Company. What are the various barriers you may face for such initiative? List out such barriers to Quality. How do you plan to overcome such barriers?
Spring 2012
Master of Business Administration - MBA Semester 3 QM0011 - Principles and Philosophies of Quality Management (4 credits) (Book ID: B1241) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. Write a note on evolution of Quality. 2. Describe “14 points” of Quality management given by Dr. Edwards Deming. 3. Write a note on the following: a. Cause and effect diagram b. Control charts 4. Describe the Philip Crosby’s “four absolutes of Quality” 5. What is meant by Quality Circle? What are the significant characteristics and features of Quality circle? 6. Describe the contribution of Genichi Taguchi towards Quality management.
Spring 2012
Master of Business Administration - MBA Semester 3 QM0011 - Principles and Philosophies of Quality Management (4 credits) (Book ID: B1241) ASSIGNMENT- Set 2 Marks 60 Note: Each Question carries 10 marks 1. Describe briefly the ‘5S’ principles. 2. What is meant by PDCA Cycle? Explain its importance. 3. What is meant by “Design of experiments”? What are the salient features of Design of experiments? 4. Describe the concept of “poka-yoke”. 5. Describe the eight pillars of Total Productive Maintenance. 6. What is meant by Six Sigma? What are the steps in implementing Six Sigma?
Spring 2012
Master of Business Administration - MBA Semester 3 QM0012 - Statistical Process Control & Process Capability (4 credits) (Book ID: B1242) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. Write a note on the following: a. Pareto chart b. Scatter diagram 2. Describe briefly the Cause and Effect Diagram with example. 3. What are the causes of variation in a process? Differentiate between ‘accuracy’ and ‘precision’? 4. What is a Control chart? Describe the structure and construction of control chart. 5. What is hypothesis testing? Explain type 1 and type 2 error. 6. The following numbers indicates the number of defectives in 20 samples containing 2000 items: 425, 430, 216, 341, 225, 322, 280, 306, 337, 305, 356, 402, 216, 264, 126, 409, 193, 280, 389, 326 Calculate the values for central line and control limits for P chart and construct the control chart.
Spring 2012
Master of Business Administration - MBA Semester 3 QM0012 - Statistical Process Control & Process Capability (4 credits) (Book ID: B1242) ASSIGNMENT- Set 2 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. Explain the concept of process with an example. Write a brief note on SIPOC. 2. Differentiate between process capability and process stability. Mention some of the major uses of process capability analysis. 3. What is meant by acceptance sampling? Explain the various quality indices for acceptance sampling plan. 4. Define process capability index. Differentiate between Cp and Cpk index. 5. What is Normal distribution? What are the properties of Normal distribution? 6. Describe the change concepts to improve a process.
Spring 2012
Master of Business Administration - MBA Semester 3 QM0013 - Quality Management Tools (4 credits) (Book ID: B1243) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. What is Quality Management System? What are its benefits? 2. Describe the various methods for gathering information. 3. Define ‘Voice of Customer’? How do you capture ‘voice of customer’? 4. Define the term ‘reliability’. What is its relevance in Quality? 5. Write brief note on “Quality loss function”. 6. What is FMEA? Write a brief note on Risk Priority Number.
Spring 2012
Master of Business Administration - MBA Semester 3 QM0013 - Quality Management Tools (4 credits) (Book ID: B1243) ASSIGNMENT- Set 2 Marks 60 Note: Each Question carries 10 marks 1. Define “Quality Function Deployment (QFD)”? What are the features of QFD? 2. When do you use Quality Control Charts? What are the types of Control charts? 3. Write a brief note on the following: a. Affinity diagram b. Tree diagram 4. What is a process? Explain the concept of process mapping with an example. 5. Write brief note on Business Process Re-engineering 6. What is “business excellence”? Describe Baldrige performance excellence model.

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