Quality Management Tools

May 2012
Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Define “Quality Function Deployment (QFD)”? What are the features of QFD?
2. Describe the various methods for gathering information.
3. Define the term ‘reliability’. What is its relevance in Quality?
4. Write brief note on “Quality loss function”.
5. What is FMEA? Write a brief note on Risk Priority Number.

6. What is a process? Explain the concept of process mapping with an example.
May 2012
Master of Business Administration - MBA Semester 3
QM0013 - Quality Management Tools
(4 credits)
(Book ID: B1243)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. When do you use Quality Control Charts? What are the types of Control charts?
2. Write a brief note on the following: (i) Affinity diagram (ii) Tree diagram
3. What is meant by ‘Voice of Customer’? How do you capture ‘voice of customer’?
4. Write brief note on Business Process Re-engineering
5. What is “business excellence”? Describe Baldrige performance excellence model.
6. What is Quality Management System? What are its benefits?