Q6.Ms. Shanta is the Team Manager in an IT company, managing ten team members. She finds that there are frequent conflicts in the team. What are the different conflict resolution styles that the team can adopt to resolve conflicts?

According to Gray and Starke – "Conflict is behaviour by a person or group that is purposely designed to inhibit the attainment of goals by another person or group. This ‘purposeful inhibition may be active or passive."

R. W Woodman defines conflict "As any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or more parties."

K. W. Thomas defines conflict as "A process that begins when one party perceives that another party has negatively affected or is about to negatively affect, something the first party cares about."

According to B. Kabanoff, "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It results from incompatible influence attempts between and within individuals, groups or organizations."

From the above definitions we can state that conflict most commonly arises from four circumstances:

1. Conflict can occur when individuals or groups perceive they have mutually exclusive goals or values.

2. Behaviour designed to defeat, reduce or suppress an opponent may cause conflict.

3. Groups that face each other with mutually opposing...................

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