Quality Management
Systems
Quality Management
System is defined as “A set of corresponding activities to direct and control
an organisation in order to improve the value and efficiency of its
performance.”
An organisation can have
various benefits from having an efficient Quality Management System (QMS) in
place. The main goal of the QMS is the professional relationship between the
client and the supplier working together for mutual profit. To achieve this
goal, the business relations of both clients and suppliers should go beyond the
organisational boundaries. First understand the system and study each one in
detail. The complete QMS should be understood by defining each and every
process in detail. This results in the development of good quality goods and
services instead of having defective products or services for the products
after their development.
QMS maintains quality
planning which creates a framework for handling the activities. It also allows
the organisation to develop products and services that satisfy the customer’s
and their requirements. This is the best tool to accomplish improved customer
fulfilment.
1.6.1 Benefits of QMS
A standard Quality
Management System ensures that two vital needs are met:
· The customers’ needs: This ensures how capable the company
is in delivering the desired products and services without fail and meet
customers’ needs and expectations.
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