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Tuesday 10 July 2012

SUMMER DRIVE _ QM0010 - Foundations of Quality Management : for answers contact us at assignmentssolution@gmail.com

May 2012
Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management

ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Describe the dimensions of Quality?
2. Differentiate between Quality control and Quality assurance.
3. What is meant by Quality Audit? Explain the importance of Quality Audit.

4. What is “Cost of Quality”? Differentiate between external failure cost and internal failure
cost.
5. Explain Kaizen Approach to Problem Solving, with an example.
6. What are the barriers to quality?
May 2012
Master of Business Administration - MBA Semester 3
QM0010 - Foundations of Quality Management
(4 credits)
(Book ID: B1240)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is Customer relationship management? Explain.
2. Explain product development and its process.
3. Write a note on the ISO 9000 series of Quality Standards and Malcolm Baldrige Criteria for
Business Performance Excellence.
4. Describe the various tasks which help to build a healthy association and partnership with
the suppliers.
5. Assume that you are a Quality manager in a large manufacturing company and you are
thinking of implementing TQM in your Company. What are the various barriers you may
face for such initiative? List out such barriers to Quality. How do you plan to overcome such
barriers?
6. Write short notes on quality in service organisations

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