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Sunday, 10 June 2018

Enterprise Resource Planning: IIBM papers: Contact at

Examination Paper of Semester IV
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester IV Examination Paper MM.100
Enterprise Resource Planning
Section A: Objective Type
Multiple Choices:
1. Enterprise Resource Planning is
a. Computer System
b. Manufacturing organization
c. Method of effective planning of all the resources in an organization
d. None of the above
2. Enterprise Resource Panning vendors are those people
a. Who are experts in administration and management of projects
b. Who have developed the ERP packages
c. Who uses the ERP system
d. None of the above
3. Interviewing and cost justification is tool and technique of
a. Design step of ERP
b. Implementation step of ERP
c. Requirement analysis of ERP
d. Planning step of ERP
4. Support re-engineering processes to fit the software systems best practice is approach of
a. Re-engineering approach
b. Customizing approach
c. Rational approach
d. None of the above
10. Resource failure occurs when
a. People clashes
b. Inability to communicate with the system user
c. Poor specification of requirements
d. Conflicts of people, time and project scope due to insufficient personnel
Part Two:
1. What are the advantages of the re-engineering method of implementing ERP?
4. Define Material Requirements Planning?

Caselet 1
Tech Knowledge is a start-up founded in 1997 by Robert Thyer. The company is a distributer of
presentation technologies, including computer based projection systems, video equipment, and
display technologies. The firm has 25 employees and does $5 million in sales. It is growing rapidly.
The owner, Robert Thyer, would like to netsource the back-office functions of the firm because the
company does not have an internal IT capability. The applications to be netsourced would include
sales and distribution, financial accounting, and inventory management.
TechKnowledge would like to source SAP or another ERP vendor via a hosting arrangement. It
does not expect to do much customization, and it does not have any legacy systems.
1. What factors should it use to evaluate each of these potential hosts?
2. What controls should be in place to monitor the hosting arrangement?
Caselet 2
ITM is a company specializing in network implementation and management. It provides networking
services to mid-sized companies, which do not have an internal networking analyst or IT manager.
These organizations include real estate companies, law offices, medical practices, architectural /
engineering firms, construction companies, business services providers, country clubs, community
organizations, and churches.
ITM uses a legacy accounting system to handle its financial accounting and financial
management functions. It has added on a billing package for client services. The next step is to
obtain a CRM capability to manage information about current and prospective customers more
You have been assigned to identify potential sources for a net-sourcing arrangement with an ERP
vendor, which provides CRM capabilities.
1. Identify potential sources of software?
2. Determine five criteria you will recommend be used to evaluate each of alternative providers?

1. Explain in brief Sales and Marketing Modules in ERP System?
2. What are the different development process in ERP systems and write a detailed note on it?

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