Examination Paper of Quality Management
7
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Quality Control
1. A curve that shows the amount inspected by both the consumer and the producer for different
percent nonconforming values.
a. ASN curve
b. ATI curve
c. AOQ curve
d. None of the above
2. The producer?s risk is represented by the symbols
a. Alpha
b. Beta
c. Gamma
d. None of the above
3. The International Committee of Weights and Measures revised the metric system in
a. 1970
b. 1960
c. 1950
d. 1999
.........
10. Dodge-Romig Tables developed by
a. H.F. Dodge
b. H.G. Romig
c. H.K. Fleming
d. Both (a) & (b)
Part Two:
1. Write short note on “Group Chart”.
2. What is “Measures of Dispersion”.
3. What is “Collection of Data”.
4. Write short note on “Binomial Probability Distribution”.
Caselet 1
It is 7:00 a.m. and the siren sounds high at Kandivli (a suburb of North Mumbai) plant of Mahindra &
Mahindra?s (M&M) Tractor division, signaling the starting time of the morning shift. Hardly any
workers have turned up. Reporting late on duty is a norm for the workers here. Seldom does the
morning shift start before 7:30 a.m. During the day shift, it was an ominous scene to find workers
stretching out under the trees and relaxing during the working hours. The union leaders hung around the
factory without doing any work at all. A few days back, the workers in the night shift had beaten up a
milkman for creating a lot of noise in ...................
complaints per 1000 tractors dropping from 228 to 90. The rejection rate for components bought from
vendors, rejection and rework in machining, and rejection at final testing have all been brought down to
near zero levels. FES has introduced 15 new models in accordance with the requirements in the
international markets. The journey to world-class quality is not over yet. The company now aims at
matching the world benchmarks in productivity and quality to establish a cost leadership in the Indian
industry.
1. If you were a part of the top management at M&M FES, how would you have involved the workers
in the Deming programme?
2. Do you think that M&M FES has a strategic quality management system in place?
Caselet 2
In 1965, a Yale University undergraduate student Frederick W. Smith wrote a term paper about the
passenger route systems used by most airfreight shippers, which he viewed as economically inadequate.
Smith wrote of the need for shippers to have a system designed specifically for airfreight that could
accommodate time sensitive shipments such as medicines, computer parts, and electronics. In August
1971, ........................
need to continuously improve their performance. An example is the digitally assisted dispatch system
(DADS), which communicates to some 30,000 couriers through screens in their vans. The system
enables quick response to pick-up and delivery dispatches and allows couriers to manage their time and
routes with high efficiency. Since 1987, overall customer satisfaction with Federal Express?'73 domestic
service has averaged better than 95%, and its international service has rated a satisfaction score of about
94%. In an independently conducted survey of air-express industry customers, 53% gave Federal
Express a perfect score, as compared with 39% for the next-best competitor. The company has received
195 of nearly 600 businesses and organizations have visited its facilities.
1. What lessons can Indian companies take from FedEx?
2. What are the factors that have gone against India and why did FedEx not start its operations here?
...............
1. What do you mean by Quality? Discuss the importance of Quality with 14 point of Deming.
2. Describe the Benchmarking? How would you explain the process, types and benefits of Benchmarking?
END OF SECTION C
S-2-300813
7
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Quality Control
1. A curve that shows the amount inspected by both the consumer and the producer for different
percent nonconforming values.
a. ASN curve
b. ATI curve
c. AOQ curve
d. None of the above
2. The producer?s risk is represented by the symbols
a. Alpha
b. Beta
c. Gamma
d. None of the above
3. The International Committee of Weights and Measures revised the metric system in
a. 1970
b. 1960
c. 1950
d. 1999
.........
10. Dodge-Romig Tables developed by
a. H.F. Dodge
b. H.G. Romig
c. H.K. Fleming
d. Both (a) & (b)
Part Two:
1. Write short note on “Group Chart”.
2. What is “Measures of Dispersion”.
3. What is “Collection of Data”.
4. Write short note on “Binomial Probability Distribution”.
Caselet 1
It is 7:00 a.m. and the siren sounds high at Kandivli (a suburb of North Mumbai) plant of Mahindra &
Mahindra?s (M&M) Tractor division, signaling the starting time of the morning shift. Hardly any
workers have turned up. Reporting late on duty is a norm for the workers here. Seldom does the
morning shift start before 7:30 a.m. During the day shift, it was an ominous scene to find workers
stretching out under the trees and relaxing during the working hours. The union leaders hung around the
factory without doing any work at all. A few days back, the workers in the night shift had beaten up a
milkman for creating a lot of noise in ...................
complaints per 1000 tractors dropping from 228 to 90. The rejection rate for components bought from
vendors, rejection and rework in machining, and rejection at final testing have all been brought down to
near zero levels. FES has introduced 15 new models in accordance with the requirements in the
international markets. The journey to world-class quality is not over yet. The company now aims at
matching the world benchmarks in productivity and quality to establish a cost leadership in the Indian
industry.
1. If you were a part of the top management at M&M FES, how would you have involved the workers
in the Deming programme?
2. Do you think that M&M FES has a strategic quality management system in place?
Caselet 2
In 1965, a Yale University undergraduate student Frederick W. Smith wrote a term paper about the
passenger route systems used by most airfreight shippers, which he viewed as economically inadequate.
Smith wrote of the need for shippers to have a system designed specifically for airfreight that could
accommodate time sensitive shipments such as medicines, computer parts, and electronics. In August
1971, ........................
need to continuously improve their performance. An example is the digitally assisted dispatch system
(DADS), which communicates to some 30,000 couriers through screens in their vans. The system
enables quick response to pick-up and delivery dispatches and allows couriers to manage their time and
routes with high efficiency. Since 1987, overall customer satisfaction with Federal Express?'73 domestic
service has averaged better than 95%, and its international service has rated a satisfaction score of about
94%. In an independently conducted survey of air-express industry customers, 53% gave Federal
Express a perfect score, as compared with 39% for the next-best competitor. The company has received
195 of nearly 600 businesses and organizations have visited its facilities.
1. What lessons can Indian companies take from FedEx?
2. What are the factors that have gone against India and why did FedEx not start its operations here?
...............
1. What do you mean by Quality? Discuss the importance of Quality with 14 point of Deming.
2. Describe the Benchmarking? How would you explain the process, types and benefits of Benchmarking?
END OF SECTION C
S-2-300813
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