DIS11
System Management
Assignment - I
Assignment Code: 2016DIS11B1 Last Date of Submission: 15th November 2016
Maximum Marks: 100
Section A (50 Marks)
Q1. Describe various factors needs to be considered while designing IT organizations?
Q2. Discuss the benefits of using Consultants and Contractors.
Section B (50 Marks)
Attempt all the questions given at the end of the Case. All questions carry equal marks.
REDESIGN OF WEBSITE BY FITWELL INC.
FITWELL Inc. has turned to collaboration software to transform its World Wide Web site into an interactive experience and keep its customers coming back. Along the way, it has reduced the hassles involved in updating the ever-changing contents of the Web site.
The sport shoe and sports apparel manufacturer recently redesigned their Web site using Radnet WebShare, a Web-based groupware system. FITWELL is using the built-in electronic-mail hooks, discussion groups, bulletin boards, and E-mail postcards to make the site far more interactive than when it debuted over 10 years ago, according to the FITWELL’s director of net-marketing.
The goal was to create a Web site that fostered a community of users, the Director said. “If you just try and use the Web to sell them products, something is missing,” he said. The site gets about 800,000 hits per day, and the company has signed up about 25,000 site members.
FITWELL currently offers four micro sites, each devoted to a particular fitness category, where customers can get profiles of athletes and training tips from coaches. But visitors who fill out a profile form in which they list their favorite sports will get customized workout tips, news updates about their sport, and other information on future favorite athletes. A Java-based sports ticker component that will let FITWELL push game scores and sport stories to visitors is also in development.
“Delivering customized content via Web sites is still pretty rare but extremely valuable to companies like FITWELL that will sell to mass market,” said an analyst at a global market research agency. It is particularly key for FITWELL, “which is probably marketing to a younger audience that is looking for a fair amount of glitz,” he said.
FITWELL chose WebShare because it provides the capability for FITWELL employees to update the contents of a Web page – for example, modifying the address of a distributor or adding a recent interview with a sports figure -–using a Web browser. And the workflow features in WebShare help FITWELL manage the contents of its site.
FITWELL’s marketers can update information and pass those changes to the appropriate people automatically using a workflow program. Previously, updates to the site had to be coordinated through FITWELL’s Internet service provider. The kind of do-it-yourself updating that FITWELL now enjoys is one of the main advantages of using a Web-based collaboration development tool such as WebShare.
Questions:
1. Why is FITWELL redesigning their Web site?
2. Do you agree with FITWELL’s changes to their Web site? If yes, why? If no, do you foresee any drawbacks in the change management process?
3. What are the key steps required in developing a change management process? Illustrate with above case example?
4. Attempt an assessment worksheet for change management at FITWELL.
DIS11
System Management
Assignment - II
Assignment Code: 2016DIS11B2 Last Date of Submission: 15th November 2016
Maximum Marks: 100
Section A
Q1. Describe the key steps required in developing a Change Management Process?
Q2. Define Storage Management? What are the desired traits of a Storage Management
Process Owner?
Section B
Maximum Marks: 100
Attempt all the questions given at the end of the Case. All questions carry equal marks.
KEEPING SYSTEMS MANAGEMENT HEALTHY AT HEALTH SUPPORT SYSTEMS
Health Support Systems (HSS) is a company that sells and supports information systems to health organizations. When it was founded 30 years ago, HSS was fairly small. But today, with over 30 branch offices, 6000 employees, more than 2700 customers, and revenues of about $900 million, HSS has expanded to the point where it could not be served by just one systems management tool.
Twelve years ago, mainframes formed the core of the company’s operations. But as the company and its customers began turning to client/ server solutions, it became apparent that the same type of all-encompassing systems management too available for the mainframe environment would be harder to implement, says Malik Ibrahim, HSS’s senior manager of information systems and operations.
“We have approximately 900 customers running their applications from our data centre, and as we started developing client/server applications, our customers, who were used to a high level of service on the mainframes, wanted that same level of service for client/server applications,’’ Ibrahim said.
So today, HSS uses Unicenter TNG by Computer Associates to manage client/server operations for hundreds of customers, as well as on 300 internal network servers. The Unicenter Software is a cross-platform performance management system that helps clients and third part vendors create IT management applications that run smoothly.
Ibrahim says one of the biggest benefits of moving to Unicenter TNG has been increased efficiency. “We had eight people dedicated just to make sure the severs were up and running, and they were limited in what they could do because just making sure everything was functioning took all of their time,” Ibrahim said.
Before Unicenter TNG, he says, “we can look across the server farm at things like memory utilization, do training, and generate reports. In one case, we found that one of our servers was being utilized only 5 percent of the time and we were able to consolidate that server with other workloads. That was one of those things where, unless you were having people check in on a daily basis, the problem would go undetected.”
Questions:
1. What are some of the challenges of client/server systems performance management comparing to managing mainframe systems?
2. How does Unicentre TNG help HSS in their client/server systems management?
3. Discuss key issues in applying systems management processes to client/server environment using the case problem given above.
4. What emerging scenario you envisage for Systems Management at HSS in next 2-3 years?
System Management
Assignment - I
Assignment Code: 2016DIS11B1 Last Date of Submission: 15th November 2016
Maximum Marks: 100
Section A (50 Marks)
Q1. Describe various factors needs to be considered while designing IT organizations?
Q2. Discuss the benefits of using Consultants and Contractors.
Section B (50 Marks)
Attempt all the questions given at the end of the Case. All questions carry equal marks.
REDESIGN OF WEBSITE BY FITWELL INC.
FITWELL Inc. has turned to collaboration software to transform its World Wide Web site into an interactive experience and keep its customers coming back. Along the way, it has reduced the hassles involved in updating the ever-changing contents of the Web site.
The sport shoe and sports apparel manufacturer recently redesigned their Web site using Radnet WebShare, a Web-based groupware system. FITWELL is using the built-in electronic-mail hooks, discussion groups, bulletin boards, and E-mail postcards to make the site far more interactive than when it debuted over 10 years ago, according to the FITWELL’s director of net-marketing.
The goal was to create a Web site that fostered a community of users, the Director said. “If you just try and use the Web to sell them products, something is missing,” he said. The site gets about 800,000 hits per day, and the company has signed up about 25,000 site members.
FITWELL currently offers four micro sites, each devoted to a particular fitness category, where customers can get profiles of athletes and training tips from coaches. But visitors who fill out a profile form in which they list their favorite sports will get customized workout tips, news updates about their sport, and other information on future favorite athletes. A Java-based sports ticker component that will let FITWELL push game scores and sport stories to visitors is also in development.
“Delivering customized content via Web sites is still pretty rare but extremely valuable to companies like FITWELL that will sell to mass market,” said an analyst at a global market research agency. It is particularly key for FITWELL, “which is probably marketing to a younger audience that is looking for a fair amount of glitz,” he said.
FITWELL chose WebShare because it provides the capability for FITWELL employees to update the contents of a Web page – for example, modifying the address of a distributor or adding a recent interview with a sports figure -–using a Web browser. And the workflow features in WebShare help FITWELL manage the contents of its site.
FITWELL’s marketers can update information and pass those changes to the appropriate people automatically using a workflow program. Previously, updates to the site had to be coordinated through FITWELL’s Internet service provider. The kind of do-it-yourself updating that FITWELL now enjoys is one of the main advantages of using a Web-based collaboration development tool such as WebShare.
Questions:
1. Why is FITWELL redesigning their Web site?
2. Do you agree with FITWELL’s changes to their Web site? If yes, why? If no, do you foresee any drawbacks in the change management process?
3. What are the key steps required in developing a change management process? Illustrate with above case example?
4. Attempt an assessment worksheet for change management at FITWELL.
DIS11
System Management
Assignment - II
Assignment Code: 2016DIS11B2 Last Date of Submission: 15th November 2016
Maximum Marks: 100
Section A
Q1. Describe the key steps required in developing a Change Management Process?
Q2. Define Storage Management? What are the desired traits of a Storage Management
Process Owner?
Section B
Maximum Marks: 100
Attempt all the questions given at the end of the Case. All questions carry equal marks.
KEEPING SYSTEMS MANAGEMENT HEALTHY AT HEALTH SUPPORT SYSTEMS
Health Support Systems (HSS) is a company that sells and supports information systems to health organizations. When it was founded 30 years ago, HSS was fairly small. But today, with over 30 branch offices, 6000 employees, more than 2700 customers, and revenues of about $900 million, HSS has expanded to the point where it could not be served by just one systems management tool.
Twelve years ago, mainframes formed the core of the company’s operations. But as the company and its customers began turning to client/ server solutions, it became apparent that the same type of all-encompassing systems management too available for the mainframe environment would be harder to implement, says Malik Ibrahim, HSS’s senior manager of information systems and operations.
“We have approximately 900 customers running their applications from our data centre, and as we started developing client/server applications, our customers, who were used to a high level of service on the mainframes, wanted that same level of service for client/server applications,’’ Ibrahim said.
So today, HSS uses Unicenter TNG by Computer Associates to manage client/server operations for hundreds of customers, as well as on 300 internal network servers. The Unicenter Software is a cross-platform performance management system that helps clients and third part vendors create IT management applications that run smoothly.
Ibrahim says one of the biggest benefits of moving to Unicenter TNG has been increased efficiency. “We had eight people dedicated just to make sure the severs were up and running, and they were limited in what they could do because just making sure everything was functioning took all of their time,” Ibrahim said.
Before Unicenter TNG, he says, “we can look across the server farm at things like memory utilization, do training, and generate reports. In one case, we found that one of our servers was being utilized only 5 percent of the time and we were able to consolidate that server with other workloads. That was one of those things where, unless you were having people check in on a daily basis, the problem would go undetected.”
Questions:
1. What are some of the challenges of client/server systems performance management comparing to managing mainframe systems?
2. How does Unicentre TNG help HSS in their client/server systems management?
3. Discuss key issues in applying systems management processes to client/server environment using the case problem given above.
4. What emerging scenario you envisage for Systems Management at HSS in next 2-3 years?
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