ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0023: UNDERSTANDING ISO 9001:2008
BK ID B1930
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total Marks
1 Explain the usage and certification of ISO 9000 standards and also describe the
TQM and ISO 9000 family of standards.
Explanation of usage & certification of ISO 9000 standards
Description of TQM and ISO 9000 family of standards
5
5 10
2 Write a short note on mutually beneficial supplier relationships.
Mutually beneficial supplier relationships. 10 10
3 What do you understand by control of documents and what are the main function
for which control of document is needed.
Explanation of control of documents
Explanation of main functions
5
5 10
4 What kind of work environment should you provide to your employees as per
ISO 9001:2008?
Work environment 10 10
5 What are the requirements of sub-clause 7.5.3? Explain them
Requirements of Sub-clause 7.5.3 10 10
6 Write short notes on the following:
(a) Product Realization
(b) Monitoring and Measurement
(a) Product Realization
(b) Monitoring and Measurement
5
5 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0024: MANAGING QUALITY IN ORGANIZATIONS
BK ID B1931
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of
Top Management in Organizing for Quality Management.
Meaning of organizing
Need for organizing
Role of top management in organizing and quality management
2
4
4 10
2 Define the term ‘Leadership’. Describe the major leadership theories.
Definition of leadership
Explaining the major leadership theories
2
8 10
3 Explain - Rewards and recognition programs are the important component of any
TQM program.
Rewards and recognition 10 10
4 Define performance measurement. Explain why it is needed for an organization?
Definition
Need for Performance Measurement
2
8 10
5 Explain Kotter’s Eight step Model of Change Management
Kotter’s Eight step Model 10 10
6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
Meaning and basic elements of CSR
CSR Initiatives in India
5
5 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0025: QUALITY STANDARDS AND MODELS
BK ID B1932
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 What is meant by “Environmental management”? What are the key
environmental issues faced by the world?
Meaning of environmental management
Explanation of key environmental issues faced by the world
3
7 10
2 State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO 18001 standard
Contents of OHSAS 18001: 2007
2
8 10
3 What is ISO/ TS16949? Explain ‘production part approval process’ in detail.
Meaning of ISO/ TS16949
Explanation of “production part approval process”
2
8 10
4 Write short notes on the following:
(a) IT Service Management
(b) Information Security Management
(a) IT Service Management
(b) Information Security Management
5
5 10
5 Process Area Threads in PCMM
Process Area Threads in PCMM 10 10
6 Explain - Major Clauses of AS 9100C
Major Clauses of AS 9100C 10 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND
DEVELOPMENT METHODS
BK ID B1933
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 Discuss the different steps of problem solving.
Diagram of steps of problem solving
Different steps of problem solving
3
7 10
2 Explain the Concept of Measurement
Concept of Measurement 10 10
3 Discuss - Value Analysis and Quality Management
Value Analysis and Quality Management 10 10
4 Discuss - Customer Perception of Quality
Customer Perception of Quality 10 10
5 Explain - Supplier Rating
Supplier Rating Diagram
Supplier Rating Explanation
4
6 10
6 Discuss - EFQM Excellence Model
EFQM Excellence Model 10 10
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0023: UNDERSTANDING ISO 9001:2008
BK ID B1930
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total Marks
1 Explain the usage and certification of ISO 9000 standards and also describe the
TQM and ISO 9000 family of standards.
Explanation of usage & certification of ISO 9000 standards
Description of TQM and ISO 9000 family of standards
5
5 10
2 Write a short note on mutually beneficial supplier relationships.
Mutually beneficial supplier relationships. 10 10
3 What do you understand by control of documents and what are the main function
for which control of document is needed.
Explanation of control of documents
Explanation of main functions
5
5 10
4 What kind of work environment should you provide to your employees as per
ISO 9001:2008?
Work environment 10 10
5 What are the requirements of sub-clause 7.5.3? Explain them
Requirements of Sub-clause 7.5.3 10 10
6 Write short notes on the following:
(a) Product Realization
(b) Monitoring and Measurement
(a) Product Realization
(b) Monitoring and Measurement
5
5 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER 4
SUBJECT CODE & NAME QM0024: MANAGING QUALITY IN ORGANIZATIONS
BK ID B1931
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of
Top Management in Organizing for Quality Management.
Meaning of organizing
Need for organizing
Role of top management in organizing and quality management
2
4
4 10
2 Define the term ‘Leadership’. Describe the major leadership theories.
Definition of leadership
Explaining the major leadership theories
2
8 10
3 Explain - Rewards and recognition programs are the important component of any
TQM program.
Rewards and recognition 10 10
4 Define performance measurement. Explain why it is needed for an organization?
Definition
Need for Performance Measurement
2
8 10
5 Explain Kotter’s Eight step Model of Change Management
Kotter’s Eight step Model 10 10
6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
Meaning and basic elements of CSR
CSR Initiatives in India
5
5 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0025: QUALITY STANDARDS AND MODELS
BK ID B1932
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 What is meant by “Environmental management”? What are the key
environmental issues faced by the world?
Meaning of environmental management
Explanation of key environmental issues faced by the world
3
7 10
2 State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO 18001 standard
Contents of OHSAS 18001: 2007
2
8 10
3 What is ISO/ TS16949? Explain ‘production part approval process’ in detail.
Meaning of ISO/ TS16949
Explanation of “production part approval process”
2
8 10
4 Write short notes on the following:
(a) IT Service Management
(b) Information Security Management
(a) IT Service Management
(b) Information Security Management
5
5 10
5 Process Area Threads in PCMM
Process Area Threads in PCMM 10 10
6 Explain - Major Clauses of AS 9100C
Major Clauses of AS 9100C 10 10
ASSIGNMENT
DRIVE SPRING 2016
PROGRAM Master of Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND
DEVELOPMENT METHODS
BK ID B1933
CREDITS & MARKS 4 Credits, 60 marks
Note – Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 Discuss the different steps of problem solving.
Diagram of steps of problem solving
Different steps of problem solving
3
7 10
2 Explain the Concept of Measurement
Concept of Measurement 10 10
3 Discuss - Value Analysis and Quality Management
Value Analysis and Quality Management 10 10
4 Discuss - Customer Perception of Quality
Customer Perception of Quality 10 10
5 Explain - Supplier Rating
Supplier Rating Diagram
Supplier Rating Explanation
4
6 10
6 Discuss - EFQM Excellence Model
EFQM Excellence Model 10 10
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