NMIMS
Global Access
School for Continuing Education (NGA-SCE)
Course: IT Infrastructure Management
Internal Assignment Applicable for April 2022 Examination
1.
Select any three companies in different industries such as banking, retail
store, airlines or package delivery that you do business with? How optimal IT
Infrastructure in each company use to engage customer, keep the customer
informed or create a unique customer experience? (10 Marks)
2. For a
hypothetical organization of selected industry suggest what all optimal IT
Infrastructure is required for the rapid growth of the organization. Discussion
should contain topics related to server farms, cloud computing, green computing
and virtualization along with following components of IT Infrastructure
Ecosystem. Propose a suitable IT Infrastructure: (10 Marks)
3.a. In
general hotel industry is not regarded as the most high-tech industry, and many
hotels companies only cautiously adopt IT Infrastructure and new technologies.
As for many guests, the quality of a hotel stay is in the end determined by
whether or not they have some chocolates on their pillow at night and whether
they get good night’s sleep and a good breakfast. For Modern, the hotel that defined
5000 instances in which a service encounter can lead to guest dissatisfaction,
making the guests’ stay as enjoyable as possible is the most important goal.
Offering technological advantages such as self- service check-in kiosks would
not be considered appropriate for luxury hotels of this class. On the other
hand, tasks that happen “behind the scenes” offer a host of opportunities to
use information technologies. One of these applications is Modern’s customer
relationship database. Containing records more than 2.5 million guests, this
system is designed to store even the most minute guest preference, so that the
guest’s next stay can be made even more enjoyable. In addition to information
about guest’s favorite newspaper, or preference of room or pillow, even
information overheard in a guest’s casual conversation with waiter is entered
into database, so a guest who mentions that She/he likes a certain kind of
flower might find a vase with bouquet of these on her/his table the next time
she/he visits a Modern.
Question.
What are the various components of IT infrastructure ecosystem used in the
above caselet for achieving rapid growth in the selected industry? How cloud
computing will be helpful in the industry discussed in the above caselet? How
asset management is done in such kind of industry? (5 Marks)
3.b.
Green computing is a practice of using computing devices so that they can be
used efficiently and without causing harm to human beings and environment. The
purpose of promoting green computing is to reduce the consumption of energy and
to reduce carbon emission (CO2 emission). Suggest few actionable points/
drivers for achieving green data centres and servers. List down few features of
green data centres and servers. What are various approaches used for green
computing? Explain with the help of real life example. (5 Marks)
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