ASSIGNMENT INSTRUCTIONS
Interim/Final and Intake: Final September 2016
Assessment code: 012
Academic Year: 2016/17
Semester: 1
Module Title: Service Operations Management
Module Code: MOD004055
Level: 4
Module Leader: Marion Jackaman
Weighting: 50%
Word Limit: 3,000 words
Submission Date: This assignment must be received by no later than
14:00 on Tuesday, 03 January 2017
WRITING YOUR ASSIGNMENT:
? This assignment must be completed individually.
? The Harvard Referencing System must be used.
? Your work must indicate the number of words you have used. Do not exceed the
maximum number of words specified above; all assignments which do so will be
penalised. The penalty will be the deduction of marks at the Marker’s judgement.
? Assignment submissions are to be made anonymously. Do not write your name
anywhere on your work. Write your student ID number at the top of every page.
? Where the assignment comprises more than one task, all tasks must be submitted in a
single document.
? You must number all pages.
SUBMITTING YOUR ASSIGNMENT:
? You must submit your assignment using Turnitin software and obtain a receipt.
? Requests for short-term extensions will only be considered in the case of illness or other
cause considered valid by the Student Adviser (studentadvice@lca.anglia.ac.uk). These
must normally be received and agreed by the Student Adviser in writing at least
TWENTY-FOUR (24) hours prior to the deadline.
? Mitigation claims must be submitted by the student or in exceptional circumstances (e.g.
when a student has been hospitalised) by a Director of Studies, Programme Leader or
Student Adviser on behalf of the student no later than five working days after the
deadline.
? Work submitted up to 5 working days after the deadline will be marked. The penalty for
missing the deadline will be the capping of the mark for the assessment at 40%.
? Work cannot be uploaded to Turnitin after the 5 working day period following the
deadline. A mark of 0% will be recorded unless an extension has been approved in
advance of the deadline.
Please refer to the Academic Regulations or your Student Handbook for full details.Aim of this assignment
This assignment should demonstrate your analysis and understanding of the range
and scope of quality theories applied in your Sector. The focus will be on evaluating
the ways in which the sector is altering and developing to meet current demands
from customers/guests/ patients/residents/clients.
Task
Using an organisation that you are familiar with, produce an analysis of the quality
processes in use for a newly appointed Chief Executive.
This report should include at least the following:
? Definition and explanation of the terminology and concepts used in the
various quality processes in use in this sector.
? Description of the characteristics of the various areas of this sector.
? An analysis of the strengths and differences between the quality theories &
models used in different areas of this sector.
? Recommendations on how the organisation used should proceed in
developing their quality processes to meet the evolving trends and issues in
the sector.
It is expected that you will use a wide range of relevant theories and research to
support the points, arguments and recommendations you make in this assignment.
Presentation
? The word limit for this assignment is 3000 words.
? Students are expected to keep within the word limit. Appendices can only be
used to support the main body of the report. Any new information included in
the appendices will not be marked.
? Your assignment should be written as report, using an appropriate writing
style and vocabulary.
? Assignments should be correctly referenced using the Harvard system of
referencing. Incorrect or insufficient referencing will be penalised.
Assignments must be submitted via ‘Turnitin’. Individual feedback will be
automatically generated by Turnitin once the marking and quality assurance process
has been completed.This assignment requires you to demonstrate your ability and understanding of the
demands and issues involved when working in your sector and meeting of
customers/guests/ patients/residents/clients requirements.
The analysis in the report must be supported by academic theories and concepts
and the paper must comply with the Harvard referencing guidelines. The report
should provide clear evidence of understanding of the issues under consideration.
There is no correct number of academic references to be utilised as the student must
draw as many references as required to provide a high quality answer. However, a
range of academic sources are expected, and a majority of these should be current,
internationally peer reviewed articles/journals or accredited textbook references.
Sources such as Wikipedia and the like are not accepted. Sources available only
online should be avoided.
Specific Module Guidance
To achieve a pass level mark you must ensure that you demonstrate your analysis
and understanding of the range and scope of your sector. The focus will be on
evaluating the ways in which the sector is altering and developing to meet current
demands from customers/guests/ patients/residents/clients.
.
This will require secondary research. Your work will be report format and be
referenced according to the Harvard Referencing System.
To achieve higher marks, in addition to the requirements to achieve a pass mark,
you will need to make informed comparisons between the theories and concepts you
have studied and provide a reflection on how these apply to your chosen
organisation. The analysis will be very well applied and will rely heavily for support
on current literature.
Marking Guide
? Student identifies and explains the terminology and concepts used in the
various quality processes in use in their sector. Maximum marks 25
? Student describes and/or explains the characteristics of the various areas of
their sector. Maximum marks 20
? Student analyses the strengths and differences between the quality theories &
models used in different areas of their sector. Maximum marks 25? Student produces recommendations on how the organisation selected should
proceed in developing their quality processes to meet the evolving trends and
issues in the sector. Maximum marks 20
? Presentation and referencing. Appropriate format is used and follows Harvard
referencing guidelines. Maximum marks 10
Interim/Final and Intake: Final September 2016
Assessment code: 012
Academic Year: 2016/17
Semester: 1
Module Title: Service Operations Management
Module Code: MOD004055
Level: 4
Module Leader: Marion Jackaman
Weighting: 50%
Word Limit: 3,000 words
Submission Date: This assignment must be received by no later than
14:00 on Tuesday, 03 January 2017
WRITING YOUR ASSIGNMENT:
? This assignment must be completed individually.
? The Harvard Referencing System must be used.
? Your work must indicate the number of words you have used. Do not exceed the
maximum number of words specified above; all assignments which do so will be
penalised. The penalty will be the deduction of marks at the Marker’s judgement.
? Assignment submissions are to be made anonymously. Do not write your name
anywhere on your work. Write your student ID number at the top of every page.
? Where the assignment comprises more than one task, all tasks must be submitted in a
single document.
? You must number all pages.
SUBMITTING YOUR ASSIGNMENT:
? You must submit your assignment using Turnitin software and obtain a receipt.
? Requests for short-term extensions will only be considered in the case of illness or other
cause considered valid by the Student Adviser (studentadvice@lca.anglia.ac.uk). These
must normally be received and agreed by the Student Adviser in writing at least
TWENTY-FOUR (24) hours prior to the deadline.
? Mitigation claims must be submitted by the student or in exceptional circumstances (e.g.
when a student has been hospitalised) by a Director of Studies, Programme Leader or
Student Adviser on behalf of the student no later than five working days after the
deadline.
? Work submitted up to 5 working days after the deadline will be marked. The penalty for
missing the deadline will be the capping of the mark for the assessment at 40%.
? Work cannot be uploaded to Turnitin after the 5 working day period following the
deadline. A mark of 0% will be recorded unless an extension has been approved in
advance of the deadline.
Please refer to the Academic Regulations or your Student Handbook for full details.Aim of this assignment
This assignment should demonstrate your analysis and understanding of the range
and scope of quality theories applied in your Sector. The focus will be on evaluating
the ways in which the sector is altering and developing to meet current demands
from customers/guests/ patients/residents/clients.
Task
Using an organisation that you are familiar with, produce an analysis of the quality
processes in use for a newly appointed Chief Executive.
This report should include at least the following:
? Definition and explanation of the terminology and concepts used in the
various quality processes in use in this sector.
? Description of the characteristics of the various areas of this sector.
? An analysis of the strengths and differences between the quality theories &
models used in different areas of this sector.
? Recommendations on how the organisation used should proceed in
developing their quality processes to meet the evolving trends and issues in
the sector.
It is expected that you will use a wide range of relevant theories and research to
support the points, arguments and recommendations you make in this assignment.
Presentation
? The word limit for this assignment is 3000 words.
? Students are expected to keep within the word limit. Appendices can only be
used to support the main body of the report. Any new information included in
the appendices will not be marked.
? Your assignment should be written as report, using an appropriate writing
style and vocabulary.
? Assignments should be correctly referenced using the Harvard system of
referencing. Incorrect or insufficient referencing will be penalised.
Assignments must be submitted via ‘Turnitin’. Individual feedback will be
automatically generated by Turnitin once the marking and quality assurance process
has been completed.This assignment requires you to demonstrate your ability and understanding of the
demands and issues involved when working in your sector and meeting of
customers/guests/ patients/residents/clients requirements.
The analysis in the report must be supported by academic theories and concepts
and the paper must comply with the Harvard referencing guidelines. The report
should provide clear evidence of understanding of the issues under consideration.
There is no correct number of academic references to be utilised as the student must
draw as many references as required to provide a high quality answer. However, a
range of academic sources are expected, and a majority of these should be current,
internationally peer reviewed articles/journals or accredited textbook references.
Sources such as Wikipedia and the like are not accepted. Sources available only
online should be avoided.
Specific Module Guidance
To achieve a pass level mark you must ensure that you demonstrate your analysis
and understanding of the range and scope of your sector. The focus will be on
evaluating the ways in which the sector is altering and developing to meet current
demands from customers/guests/ patients/residents/clients.
.
This will require secondary research. Your work will be report format and be
referenced according to the Harvard Referencing System.
To achieve higher marks, in addition to the requirements to achieve a pass mark,
you will need to make informed comparisons between the theories and concepts you
have studied and provide a reflection on how these apply to your chosen
organisation. The analysis will be very well applied and will rely heavily for support
on current literature.
Marking Guide
? Student identifies and explains the terminology and concepts used in the
various quality processes in use in their sector. Maximum marks 25
? Student describes and/or explains the characteristics of the various areas of
their sector. Maximum marks 20
? Student analyses the strengths and differences between the quality theories &
models used in different areas of their sector. Maximum marks 25? Student produces recommendations on how the organisation selected should
proceed in developing their quality processes to meet the evolving trends and
issues in the sector. Maximum marks 20
? Presentation and referencing. Appropriate format is used and follows Harvard
referencing guidelines. Maximum marks 10
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