IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Organizational Behaviour
Section A: Objective Type (30 marks)
•This section consists of Multiple Choice & Short Notes type Questions.
•Answer all the questions.
•Part One carries 1 mark each & Part two carries 5 marks each.
Part one:
Multiple choices:
1. It is the degree to which a person identifies with a particular organization and its goals, & wishes
to maintain membership in the organization
a. Job involvement
b. Terminal value
c. Attitude
d. Value
2. _________ means moving information from the hidden area to the open area
a. blind area
b. unknown area
c. public area
d. self disclosure
3. An approach in which the goals of one party are in direct conflict with the goals of the other party
a. Negotiation
b. Distributive bargaining
c. Stress
d. None
4. The measure of a person’s ability to operate within business organizations through social
communication & interactions
a. Transactional analysis
b. Interpersonal skill
c. Life position
d. Johari window
5. Where the source of power is in person’s control over rewarding outcomes, that power is called
a. Coercive power
b. Referent power
c. Legitimate power
d. Reward power
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
6. It means melting resistance to change; the people who will be affected by the change come to
accept the need for it
a. Organization
b. Unfreezing
c. Changing
d. Refreezing
7. This training is also known as laboratory training, encounter groups & T-groups
a. Sensitivity
b. Survey
c. Process
d. Team building
8. They are the things that come together to define a culture & reveal that the culture is about to
those who pay attention to them
a. Culture
………………………3. Write a note on ‘Reinforcement theory’.
4. Explain the terms ‘Attitudes and Values’.
END OF SECTION A
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section B: Case lets (40 marks)
•This section consists of Case lets.
•Answer all the questions.
•Each Case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines
according to customer requirements. It has earned a good reputation as a quick and reliable supplier to its
customers because of which its volume of business kept on increasing. However, over the past one year,
the Managing Director of the company has been receiving customer complaints due to delays in dispatch
of products and at times the company has to pay substantial penalty for not meeting the schedule in time.
The Managing Director convened an urgent meeting of various functional managers to discuss the issue.
The marketing manager questioned the arbitrary manner of giving priority to products in manufacturing
line, causing delays in wanted products and over-stocking …………………………
o appoint
you, a bright management consultant with training in business management to suggest ways and means to
put his “house in order”.
Questions
1. How would you examine if there is any merit in the remarks of various functional managers?
2. What, in your opinion, could be the reasons for different Managerial thinking in this case?
3. How would you design a system of getting correct information about job status to identify delays
quickly?
4. What would you suggest to promote co-ordinate interaction of various people to meet the
scheduled dates?
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Case let 2
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components
and accessories for the automotive industry. He had worked at CML for almost seven years as a welder,
along with fifteen other men in the plant. All had received training in welding both on the job and through
company sponsored external programmes. They had friendly relations and got along very well with one
another. They played Volleyball in the playground regularly before retiring to the quarters allotted by the
company. They work together in the company canteen, cutting Jokes on each other and making fun of
everyone who dared to step into their privacy during lunch hour. ……………
At that point of time, silence descended on the canteen. Both groups looked at Rajender anxiously,
waiting to see which group he would choose to eat with.
Questions
1. Whom do you think Rajender will eat with? Why?
2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier?
END OF SECTION B
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section C: Applied Theory (30 marks)
•This section consists of Applied Theory Questions.
•Answer all the questions.
•Each question carries 15 marks.
•Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. A large unit manufacturing electrical goods which has been known for its liberal personnel
policies and fringe benefits is facing the problem of low productivity and high absenteeism. How
should the management improve the organizational climate?
2. The leader is expected to play many roles & therefore he must be qualified to guide others to
organizational achievement. On the basis of this explain the leadership skills & leadership traits.
S-1-91110
END OF SECTION C
Semester-1 Examination Paper MM.100
Organizational Behaviour
Section A: Objective Type (30 marks)
•This section consists of Multiple Choice & Short Notes type Questions.
•Answer all the questions.
•Part One carries 1 mark each & Part two carries 5 marks each.
Part one:
Multiple choices:
1. It is the degree to which a person identifies with a particular organization and its goals, & wishes
to maintain membership in the organization
a. Job involvement
b. Terminal value
c. Attitude
d. Value
2. _________ means moving information from the hidden area to the open area
a. blind area
b. unknown area
c. public area
d. self disclosure
3. An approach in which the goals of one party are in direct conflict with the goals of the other party
a. Negotiation
b. Distributive bargaining
c. Stress
d. None
4. The measure of a person’s ability to operate within business organizations through social
communication & interactions
a. Transactional analysis
b. Interpersonal skill
c. Life position
d. Johari window
5. Where the source of power is in person’s control over rewarding outcomes, that power is called
a. Coercive power
b. Referent power
c. Legitimate power
d. Reward power
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
6. It means melting resistance to change; the people who will be affected by the change come to
accept the need for it
a. Organization
b. Unfreezing
c. Changing
d. Refreezing
7. This training is also known as laboratory training, encounter groups & T-groups
a. Sensitivity
b. Survey
c. Process
d. Team building
8. They are the things that come together to define a culture & reveal that the culture is about to
those who pay attention to them
a. Culture
………………………3. Write a note on ‘Reinforcement theory’.
4. Explain the terms ‘Attitudes and Values’.
END OF SECTION A
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section B: Case lets (40 marks)
•This section consists of Case lets.
•Answer all the questions.
•Each Case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
M/s. ABC Ltd is a medium-sized engineering company producing a large-range of product lines
according to customer requirements. It has earned a good reputation as a quick and reliable supplier to its
customers because of which its volume of business kept on increasing. However, over the past one year,
the Managing Director of the company has been receiving customer complaints due to delays in dispatch
of products and at times the company has to pay substantial penalty for not meeting the schedule in time.
The Managing Director convened an urgent meeting of various functional managers to discuss the issue.
The marketing manager questioned the arbitrary manner of giving priority to products in manufacturing
line, causing delays in wanted products and over-stocking …………………………
o appoint
you, a bright management consultant with training in business management to suggest ways and means to
put his “house in order”.
Questions
1. How would you examine if there is any merit in the remarks of various functional managers?
2. What, in your opinion, could be the reasons for different Managerial thinking in this case?
3. How would you design a system of getting correct information about job status to identify delays
quickly?
4. What would you suggest to promote co-ordinate interaction of various people to meet the
scheduled dates?
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Case let 2
Rajender Kumar was a production worker at competent Motors Limited (CML) which made components
and accessories for the automotive industry. He had worked at CML for almost seven years as a welder,
along with fifteen other men in the plant. All had received training in welding both on the job and through
company sponsored external programmes. They had friendly relations and got along very well with one
another. They played Volleyball in the playground regularly before retiring to the quarters allotted by the
company. They work together in the company canteen, cutting Jokes on each other and making fun of
everyone who dared to step into their privacy during lunch hour. ……………
At that point of time, silence descended on the canteen. Both groups looked at Rajender anxiously,
waiting to see which group he would choose to eat with.
Questions
1. Whom do you think Rajender will eat with? Why?
2. If you were one of the other foremen, what could you do to make Rajinder’s transition easier?
END OF SECTION B
Examination Paper Semester I: Organizational Behaviour
IIBM Institute of Business Management
Section C: Applied Theory (30 marks)
•This section consists of Applied Theory Questions.
•Answer all the questions.
•Each question carries 15 marks.
•Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. A large unit manufacturing electrical goods which has been known for its liberal personnel
policies and fringe benefits is facing the problem of low productivity and high absenteeism. How
should the management improve the organizational climate?
2. The leader is expected to play many roles & therefore he must be qualified to guide others to
organizational achievement. On the basis of this explain the leadership skills & leadership traits.
S-1-91110
END OF SECTION C
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