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NMIMS Global Access
School for Continuing
Education (NGA-SCE)
Course: Services Marketing
Internal Assignment
Applicable for June
2018 Examination
Assignment Marks: 30
Instructions:
All Questions carry equal
marks.
All Questions are
compulsory
All answers to be
explained in not more
than 1000 words for
question 1 and 2 and
for
question 3 in not more than
500 words for
each subsection. Use
relevant examples,
illustrations as far as
possible.
All answers to be written
individually.
Discussion and group work
is not
advisable.
Students are free to
refer to any
books/reference
material/website/internet
for
attempting their
assignments, but are not
allowed to copy the matter
as it is from
the
source of reference.
Students should write the
assignment in
their own words. Copying of
assignments
from
other students is not
allowed.
Students should follow
the following
parameter for answering the
assignment
questions.
1. Prepare an advertising
campaign for a
newly started chain of
restaurant having
presence across the
country. (10 Marks)
For Theoretical Answer
Assessment Parameter
Weightage
Introduction 20%
Concepts and Application
related to the question
60%
Conclusion 20%
For Numerical Answer
Assessment Parameter
Weightage
Understanding and usage
of the formula
20%
Procedure / Steps 50%
Correct Answer &
Interpretation
30%NMIMS Global Access
School for Continuing
Education (NGA-SCE)
Course: Services Marketing
Internal Assignment
Applicable for June
2018 Examination
2. A new brand of airline
named ALM has
recently introduced its
airline services
in
India. The brand has an
objective of
being the market leader as
it has been in
other
country. India being a new
market for
them will require a proper
blend of
marketing mix elements.
Suggest marketing
mix for ALM in India (10
Marks)
3. A nationalized bank is
facing
difficult situation with
respect to
retaining their
existing customers as these
customers are
shifting to private sector
bank or
foreign
bank. Private & foreign
banks offer
better services & work
for longer
duration
during the day which the
nationalized
bank lacks. As a consultant
a. Suggest a suitable
repositioning
strategy for the
nationalized bank
(5 Marks)
b. Explain the element of
physical
evidence & its
importance in nationalized
bank (5 Marks)
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