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Employee Development &
Talent Management
1. JK Tyre is one of the leading tyre manufacturing companies in the country
with a sales turnover of Rs 10,000 corers. It is either number one or number
two in the country in different product categories & enjoy a very healthy
market share. It also exports tyres to other countries. But in recent times,
market share of JK Tyre has declined. There are a number of customer complaints
& customer satisfaction index has come down. It has a strong sales &
marketing workforce of around 650 all over India & few of them are in
outside India locations. CEO of JK Tyre feels that company’s Sales &
Marketing employees must develop ‘customer orientation’ to improve sales. As
the Head of Talent management, what process would you follow for creating a n
employee development program? . (10 Marks)2. One Stop for all, a global retail company is planning to open 30 new outlets in Mumbai. They need to hire employees in the following categories:
· Stores Manager
· Floor Leaders
· Customer Relationship Executives
· Cashiers
The Company would prefer that the store’s manager is well aware of the philosophy and culture of the Organization. Draw a Talent Acquisition Plan considering various acquisition techniques. (10 Marks)
3. Ankur Dutta, the HR manager of Landmark consultants, is facing problems of high attrition and employee dissatisfaction. The major reasons sighted is unhappiness with the current performance appraisal system that employee find biased and outdated. Ankur wants to design a new performance appraisal system.
a. Suggest any three modern Performance appraisal techniques that Ankur can consider . (5 Marks)
b. What kind of problems and biases may be employees facing with the current system?
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HR Audit
1. “As we understand that the human factor is an important strategical
element that explains a company’s differentiation capacity, it is crucial that
a measurement effort of the way this function is done in the company is
checked. That is the concept of the HR audit, which goes beyond the simple
investigative methods, and is an extension of the traditional concept of the
Audit”. Based on the above statement, find out the methodologies used by modern
day companies to do the HR Audit.2. Why is HR alignment with business goals important? Explain with reference to HR Audit. (10 Marks)
3. The strategic Audit of HR offers the most insight to the fundamental question “how is the HR department performing”. a. Do you agree with the above statement? (5 Marks)
b. Substantiate your answer with relevant examples.
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International HR Practices
1. XYZ Ltd is a leading telecommunication company in India. The company is
contemplating international expansion in Africa. After considering all the
positives of such project, the board of directors now want to consider the
possible bottlenecks. As an HR Manager, you are asked to point out these
possible barriers or bottlenecks. List out the same.2. ABC Ltd. is a global strategy consultancy firm based in India. They are planning to enter European market by starting their company in UK. They are planning to start a unit with 50 employees for which you are asked to design the compensation program. What will be the key components of international compensation program.
3. Indian Automobile company, operating in Saudi Arabia, has to shut its operations due to unforeseen political circumstances. This affects 150 Indian employees who were working there. In this background, as an HR Manager, answer the following:
a) What will be your repatriation process?
b) Highlight the readjustment challenge.
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Insurance and Risk
Management
1. Alok has completed his MBA and has joined the insurance industry. He was
recruited for non-life insurance. He wanted to prepare himself with various
types of non-life insurance policies offered in the industry, so he approached
his brother who was also working in insurance industry to brief him. If you are
his brother elaborate on various types of policies offered in non-life
insurance category.2. Neha was accompanying her manager in selling life insurance. Her manager wanted her to understand the different factors that affects the cost of life insurance. He asked her to make a small report covering the factors. Help Neha to prepare the report.
3. In the insurance sector, underwriters or actuaries use various methods to determine the rates of premium. As an insurance company is a profit business, the rate of premium charged for insurance must be sufficient enough to provide for losses and expenses while at the same time earn profit for the company. Alok works as an actuary in an insurance company. Suggest which method of premium calculation would be used in the following cases:
a) Same rate of premium is charged from individuals under the same situation
b) Method frequently used by commercial fire insurance companies
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International Banking
& Foreign Exchange Management
1. Many Indian Companies are not listed in US stock market because the
procedure of listing is not easy, What are the other ways to raise capital in
USD? Explain their types in details.2. Foreign exchange exposure is said to exist for a business or a firm when the value of its future cash flows is dependent on the value of foreign currency / currencies. If a British firm sells products to a US Firm, cash inflow of British firm is exposed to foreign exchange and in a case of the US based firm cash outflow is exposed to foreign exchange. What are the different types of exposure in foreign Exchange transaction? How to reduce it?
3. Punjab National Bank on Monday detected fraudulent transactions worth Rs 11,300 crore at its Brady House branch in Mumbai. The PNB in its cautionary note to other public and private sector banks said that the suspected fraud was carried out by the perpetrators in collusion with the staff. It went on to explain the modus operandi of the scam and said: "It was found through SWIFT trail that one junior level branch official unauthorisedly and fraudulently issued Letters of Undertaking (LoU) on behalf of some companies belonging to Nirav Modi Group for availing buyers' credit from overseas branches of Indian Banks." It further said that none of the transactions were routed through the Core Banking Solution or CBS system, thus avoiding early detection of fraudulent activity. a. What is the CBS that the bank official bypassed to issue fake LoU by using SWIFT?
b. What was the role of Punjab National Bank‘s Officials in this fraud? How they use NOSTRO account of Punjab national Bank?
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Retail Banking
1. Discuss the critical importance of the ‘Need for Regulations (both
Internal as well as External)’ in the Banking industry. Express your views with
reference to the recent turmoil in the Banking industry, which in turn
adversely affects other sectors/ markets as well.2. With reference to the rural areas and the Agricultural sector, discuss the guidelines given by the RBI on ‘Priority Sector Lending’. Also explain what options the Banks have as ‘Channel Partners’ to reach rural customers
3. The Banking industry being a ‘service industry’, customer service is an important aspect of the Retail Banking setup. This is true for commercial/retail banks as well central banks and the regulators/government. Discuss the following questions that affects the customers to a large scale in the retail banking setup
a. With the process of Demonetization implemented over a year ago, discuss the issue of change of currency notes (money product) in retail banking. Have the banks provided proper customer service for the same issue? (5 Marks)
b. With emphasis on Digital/ E-payments, with incentives/concessions provided to make non-cash transactions through digital modes, highlight the various benefits and risks the customers may face during these modes of financial transactions.
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Commercial Banking System
& Role of RBI
1. Cash Reserve Ratio plays an Important role in the economy and RBI plays
an important role in monitoring inflation through CRR .Discuss how RBI perform
this critical function using CRR as an instrument.2. Assume you are a CEO in a bank. Your Bank has been nominated as one of best branches in managing its liabilities. Highlight through a presentation on the various components of liabilities a bank has and how these liabilities acts as a source of funds with which bank finances its operations. (10 Marks)
3. A) You have recently joined a bank. Your manager ask you to prepare a short presentation on Asset Liability Mismatch. Describe in detail about ALM and its significance in banks. (5 Marks)
B) As an actuarial in an insurance company, discuss how ALM plays an important role in this sector.
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Treasury Management in
Banking
1. In today’s era, due to the uncertainties in the economic environment,
most Organizations have increased their cash holding. As a part of the treasury
team in an organization, highlight some of the best practices in treasury
operation with respect to cash holdings.2. Mr.X has been appointed as a controller/Treasurer in a treasury Department. Discuss the role of Mr.X in an organization as a Controller. (10 Marks)
3. A) You are working in cash Payment department of an Investment bank. Highlight the advantages of Society for Worldwide Interbank Financial Telecommunication (SWIFT) while making payments across borders. (5 Marks)
3. B) Discuss on the mechanism of information transmission through SWIFTS.
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Marketing Research
Q1. What is Sampling?Which kind of sample is being used in each of the following situations:
i. A reporter asks 100 people on the street what do they think of the current state of crime against women
ii. A survey is conducted to understand opinions of people in Gujarat towards the Modi govt. A sample of 100 men and 100 women across all age groups is chosen uniformly
iii. A survey is conducted among neuro surgeons. Starting with the first neuro surgeon, he is asked to refer to another neuro surgeon and so on.
Support with a rationale. (10 Marks)
Q2. What is a pilot test? What are the considerations that need to be kept in mind by a market researcher while designing a questionnaire? (10 Marks)
a. State the management problem(s) that your company might be facing and the corresponding research objectives that your research will aim to cover (5 Marks)
b. Briefly describe the research methods that you would use towards this research
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Financial Institutions and
Markets
1. Krishna has recently joined an investment management company and his
profile consisted of money market instruments. His manager in order to estimate
his understanding of the market, asked him to prepare a report on the
instruments of the market. Suggest which instruments of the financial market
should be included in his report. (10 Marks)3. Alok was working in the portfolio management department of Alpha Ltd and had new recruits to whom he was supposed to provide training on the risks associated with the financial market as apart from earning returns they should be well aware of the risks that can be managed and which ones cannot be managed in a portfolio. He decided to broadly classify the risks in two categories and explain the different types of risks associated with each one. If you are Alok,
3a) Explain different types of risks associated with systematic risk. (5 Marks)
3b) Explain different types of risks associated with unsystematic risk.
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