Internal Assignment
Applicable for JUNE 2018 Examination
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SEMESTER 1
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Business Communication and
Etiquette
1. Share the organizational
grapevine that you have experienced in your career or industry. In your opinion
please highlight how grapevine communication is beneficial & detrimental to
any organization.
2. To facilitate
inter-departmental cooperation, what measures would you recommend to your
colleagues and subordinates to take? What kind of barriers in communication do
you face and what is your strategy to overcome them? (10 Marks)
3. You are the leader in a
healthcare industry. You often work closely with your Corporate Communications
and PR team so they can ensure a positive brand image for your chain of
hospitals.
a. To stay updated and
connected with the latest trends in the industry, state and justify your
opinion on the importance of boundary spanning? (5 Marks)
b. A recent incident of
insensitive patient interaction at your hospital has tarnished your image in
the media. What will you do to control the damage and handle the crisis?
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Corporate Social
Responsibility
1. Sustainability is the
current focus of business community globally and businesses worldwide are
including sustainability considerations in their strategic business decisions
as well as long term plans. Choose any one current and live company, Indian or
Multinational and explain how it is implementing any three sustainability
actions to reduce their negative environmental footprints and why (refer to the
sustainability report of the chosen company) (10 Marks)
2. With the introduction of
Companies Act 2013 for the first time CSR has been legally acknowledged. Study
the section 135, CSR rules as well as Schedule VII of Companies Act 2013.
According to you explain 10 logical reasons why in the Companies Act 2013 CSR
spend has been made selectively applicable for businesses in our country. (10
Marks)
3. Society is one of the
critical stakeholders of business .
a. How does business impact
local community positively as well as negatively?
b. With the help of a live
example from any company, Indian or Multinational, elaborate how businesses are
finding innovative ways to bring benefits to themselves as well as to the local
communities in which they operate.
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Management Theory and
Practice
Q1. Explain with examples,
what type of leader is Sundar Pichai (CEO Google). What kind of leadership
style does he practice? (10 Marks)
Q2. A team leader in an
organization wants to take feedback about his leadership from his peers,
superiors and subordinates. List the various tools of verbal and non-verbal
communication that can be developed for this purpose. (10 Marks)
Q3. Ajay had always been an
outstanding performer throughout academia. As expected he also got placed at
his dream company. This company offered him lucrative compensation, great
fringe benefits, job security and encouraging superiors. Two years have passed
by at this company and Ajay no longer has the same thoughts about the job;
though all has been the same. Ajay seems to have got bored of his mundane job
and salary hikes don t seem to motivate him anymore. He is on the verge of
withdrawing.
a. What according to you is
wrong with Ajay. (5 Marks)
b. Discuss Herzberg s two
factory in the light of the case.
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Information Systems for
Managers
1. The Healthcare industry
is inundated with massive volumes of data generated each minute. With the
adoption of electronic health, mobile health and wearable technologies this is
poised to increase dramatically over the next few years. This comprises of data
that exists in the form of records, compliance & regulatory requirement.
The recent trends demonstrate the transition from maintaining data in hard
copies to digital data. As the Chief-Information-Officer (CIO), of a reputed
hospital in the city, the management and you are in talks of migrating this data
to the cloud. What are the benefits of adopting the
cloud and the major
challenges that you anticipate to face with regard to cloud adoption? Give
justification for adopting the cloud. (10 Marks)
2. Information Technology
(IT) has become an integral part of the modern supply chains. Explain the
concept of Supply Chain and with the help of an example from the retail sector,
discuss how Information Systems are helping the organization in improving its
supply chain performance. Mention any two future IT trends in supply chain. (10
Marks)
3. Digital music is gaining
firmer ground in India. 56 percent of digital music revenue in Asia comes from
music streaming. Players like Gaana, Hungama, Saavn, Wynk etc. offer users to
stream music online and save songs offline with a premium subscription. They
have grabbed a significant share of the audience who have given up the
traditional methods of downloading music to streaming it online. Advertisers
and telecom providers have also joined the bandwagon. The primary reasons for
this growing popularity can be attributed to the rise in the number of digital
natives, improved internet connectivity, more localized curated song lists,
personalization of content, competitive pricing, huge library , availability
across different platforms, simple user interface and sharing digital music
with others across social platforms. Despite this, the path to profitability is
challenged by user ability to willingness to pay for subscription, low
advertising prices, and high content costs.
a. How do you think these
companies use analytics to lure customers to use their app or convert the
existing ones from freemiums to premiums (the subscription based model)? What
are the different type of analytics? Does using analytics benefit the companies?
(5 Marks)
b. Define Social Media and
explain how these companies use Social Media to increase their business? Is it
a wise choice to use social media to connect with customers?
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Business Economics
1. Demand forecasting is
not a speculative exercise into the unknown. It is essentially a reasonable
judgement of future probabilities of the market events based on scientific
background. Explain the statement by elaborating different qualitative and
quantitative methods of demand forecasting. Which of the methods described by
you is most suitable for forecasting the demand for expensive mobile and why?
(10 Marks).
2. Which market is
characterized by the competition among few ? how is this market different from
the competition among many ? Explain how the producers in this kind of market
promote their own interests by giving real world examples like OPEC, Cement
Cartels, etc. (10 Marks)
3. A) Explain how the
consumer attains utility maximisation and producer ensures cost minimization
with the help of indifference curve and isoquant technique. (5 Marks)
3. B) There is a high cross
elasticity of demand between new and old cars . Discuss the statement by
explaining the features of cross elasticity of demand. Also compare and
contrast cross elasticity with other types of elasticities of demand.
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Organisational Behaviour
1. What is the role of a
leader in motivating his/her subordinates? Explain the impact of leadership
styles on subordinates with the help of three different theories of leadership
in brief. (10 Marks)
2. In a large office an
employee named Rozy may feel like a mere payroll number, but her informal group
gives her personal attachment and status. With the members of her group she is
somebody, even though in the formal structure she is only one of a thousand
employees. She may not look forward to monitoring 750 accounts daily, but the
informal group gives more meaning to her day. When she thinks of meeting her
friends, sharing their interests, and eating with them, her day takes on a new
dimension that makes easier any difficulty or tedious routine in her work.
Suddenly Rozy developed some interpersonal and intergroup conflicts with some
powerful members of the group. The group did not accept her. Her work became
more disagreeable and compelled her to a transfer, to absenteeism and to a
resignation.
Questions: Although
informal groups may lead to several benefits, can these groups prove harmful?.
Suggest some measures for Rozy to check the dysfunctions of informal groups?
(10 Marks)
3. Hari Sinha is a
marketing executive with Hardbyte Computer Peripherals Ltd. Hardbyte is a
company with 10 years of existence and has a sound product range in computer
peripherals. It sells its products at a slightly higher price in the market
because of its goodwill for quality. Hari Sinha is one of the best marketing
executives of the company and enjoys several company benefits for his excellent
performance. Hari s boss Sudhir Pradhan is thoroughly satisfied with his work
and likes Hari. Hari likes to sell to institutional buyers rather than small-time
domestic customers. Hari also likes to work on challenging customers but not at
the cost of wasting too much time on to please them. He constantly keeps
himself focused on the targets to be achieved for the month and tries to reach
the maximum. For him, it matters to be ahead in the race of selling and
therefore he works very hard and smart. Sudhir has always tried to ensure that
Hari is given enough scope to explore the potential customers on his own. He of
course, feels a little worried about Hari s attitude towards those marketing
executives who sell to small customers. He is at times belittling in his
attitude towards them and even ridicules their efforts. However, Sudhir has
tried to ignore this because of Hari s performance.Due to the recent slack in
the IT industry, Hardbyte s business with corporate customers has dipped.
Because of this Sudhir, has reallocated the targets to all the marketing
executives. However, he knows Hari s fetish for corporate clients too well. But
he also knows that Hari will have to be forced to go to small customers for
promoting the products. Sudhir, is aware of the fact that Hari is a man of
strong likes & dislikes and hence he is in a fix. He is also apprehensive
that if Hari is not given an appropriate assignment then he may even consider
leaving his job. Sudhir was fully aware that Hari had no dearth of
opportunities. Sudhir knows that the dilemma that he is facing is serious and
will have to be resolved suitably.
Questions
a) In a rapidly changing
global scenario, what is the contribution of Individual Behavior in
Organizations from the perspective of attitude, and perception?
b) How understanding of
personality helps in enhancing organization s effectiveness?
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