GM12
Business Communication
Assignment I
Assignment Code: 2012 GM12 B1 Last Date of Submission: 15th October 2012
Maximum Marks: 100
Attempt all the questions. All questions carry equal marks.
Section A
1. “If all my possessions were taken from me with one exception, I would hope to keep my power of communication …. For by it I would regain all the rest.” Comment on the statement by Daniel Webster with reference to the components of business Communication?
2. “Writing is an Art.” In light of the above statement, write a detailed note on ‘Writing with style.’
3. Persuasive messages are different as compared to routine messages. Compare the two? Write a persuasive message to your Manager convincing him to relocate you to a new city?
4. On the one hand, it is said that oral communication saves time and on the other it is said that it wastes time. How and why does it happen?
Section B
Case Study
From : Belinda Gibson, Training Coordinator To: Freda Smith, General Manager
Subject: Portable Computers Date: January 29 2008
To make the most of the technologies we discussed the other day to provide a quality service to our customers, it is essential that our training staff be equipped with portable computers which can be used at client sites.
Over the next couple of weeks, please investigate the portable computers which would be most appropriate for our staff, and present your findings in the form of a formal management report. The selected machine needs to be compatible with the Windows software we are currently using. Other factors which should be considered when comparing the brands and models include:
• Initial cost;
• Weight and size;
• Screen size;
• Clarity of the screen image;
• RAM and hard disk size;
• Speed of the CPU;
• Battery capability; and
• The availability of on-going service agreements and warranties.
With our training staff so often out at client sites, it would be useful if the machines also had modern facilities to enable staff to access their email. Please pass the report to me by the end of the month so I can read it over before discussing your recommendations with the training staff. Let me know if you have any questions.
A Business report was submitted based on the requirement.
Business Report on Comparison of two Computers
1.0 Executive Summary
The purpose of this report was to analyze two portable computers and recommend a suitable machine for the training staff to use at client sites. The analysis has led to a choice of computer. This report has considered two machines suitable for corporate use that can accommodate modern facilities such as e-mail, video conferencing and assist staff with training courses.
A summary of the findings is presented in the next two paragraphs.
The Hewlett Packard Omnibook 3000CTX model 5/233 is a well made portable computer with a good size screen and keyboard. For the price of this model you would expect to see more memory, a CD drive and a Windows based power management set up. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews', p.82)
Like the Hewlett Packard model the Micro-pro 8500 Series has a good size screen and keyboard but also comes with a numeric pad. This machine is ideal for the business user who wants usability, comfort and performance. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews' , p.81)
After taking both machines into consideration, it is recommended that the Micro-pro 8500 Series would be the most suitable computer due to its value for money, durability and standard features.
1.1 Purpose : The purpose of this report was to analyse two portable computers and recommend a suitable machine for our training staff to use at client locations.
1.2 Scope: While investigating these two computers it was important to consider their suitability for corporate use, standard features, optional benefits and warranties.
1.3 Method: The information used in this report was collected by consulting an independent review by the Australian PC Authority magazine and contacting the individual companies for additional information on the technical specifications and warranties on the machines.
1.4 Limitations
• Local computer stores did not stock either machine.
• Additional information difficult to locate.
• Software packages included with the machine not specified.
1.5 Assumptions
It has been assumed that the Microsoft Office software package will be installed on the computers to ensure our training staff have access to PowerPoint. This program will enable them to present effective teaching media. As our staff regularly use computer applications it has been assumed that the implementation of portable computers will cause little delays for the company. As most computer companies offer clients an extended warranty, it is assumed that All Purpose Training Company will have the option to purchase an extended warranty for a period of one year.
1.6 Background
The All Purpose Training Company is a well respected supplier of quality executive training courses for the business community. The All Purpose Training Company has statewide representation with plans to expand interstate within the next 12 months. All Purpose Training Company has a demand to supply new clients with numerous training courses. With such demands it is crucial that training staff can have computer access for training presentations and be able to complete day to day operations while mobile.
2. Findings
2.1 Micro-pro 8500 Series (Australian PC Authority, 1998, p 81).
• Cost: $7895 RRP
• Weight: 4.5 Kg
• Size: (W x D x H) 357 x 275 x 50mm
• Screen size: 15.1"
• Clarity of screen image: Resolution could be higher, set at 1,024 x 768 you can see the pixels, but very easy on your eyes. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81)
• RAM: 64 Mb, RAM can be raised to a maximum 128Mb for $1140
• Disk Drive: CD-ROM and 3.5" FDD
• Speed of the CPU: Pentium processor
• Battery capabilities: Lithium-ion battery, smart battery option available. Lithium-ion battery lasts 2.5 hours without smart battery upgrade. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81)
• Service agreements and warranties: Two year parts and labour warranty
5. Recommendations and implementation
The findings and conclusion in this report support the following recommendations:
1. The Micro-pro 8500 Series portable computer is purchased at a rate of one computer per training staff member.
2. The smart battery option is purchased with each computer; this will assist with heavy workloads and long training programs.
3. Staff must have e-mail access on their computers to enable them to be in contact with the company.
4. All Purpose Training Company should negotiate price, warranty and on going service agreements with Micro-pro direct.
5. To reduce company long term expenses:
a. The company could investigate the viability of staff leasing the computers
b. A staff option of buying the computers for personal use after the warranty period expires.
6. Computers should be available to staff after a maximum of 6 weeks.
Question
1. Critically evaluate and justify the format of the business report? What are the commonly occurring mistakes in a business report?
Business Communication
Assignment I
Assignment Code: 2012 GM12 B1 Last Date of Submission: 15th October 2012
Maximum Marks: 100
Attempt all the questions. All questions carry equal marks.
Section A
1. “If all my possessions were taken from me with one exception, I would hope to keep my power of communication …. For by it I would regain all the rest.” Comment on the statement by Daniel Webster with reference to the components of business Communication?
2. “Writing is an Art.” In light of the above statement, write a detailed note on ‘Writing with style.’
3. Persuasive messages are different as compared to routine messages. Compare the two? Write a persuasive message to your Manager convincing him to relocate you to a new city?
4. On the one hand, it is said that oral communication saves time and on the other it is said that it wastes time. How and why does it happen?
Section B
Case Study
From : Belinda Gibson, Training Coordinator To: Freda Smith, General Manager
Subject: Portable Computers Date: January 29 2008
To make the most of the technologies we discussed the other day to provide a quality service to our customers, it is essential that our training staff be equipped with portable computers which can be used at client sites.
Over the next couple of weeks, please investigate the portable computers which would be most appropriate for our staff, and present your findings in the form of a formal management report. The selected machine needs to be compatible with the Windows software we are currently using. Other factors which should be considered when comparing the brands and models include:
• Initial cost;
• Weight and size;
• Screen size;
• Clarity of the screen image;
• RAM and hard disk size;
• Speed of the CPU;
• Battery capability; and
• The availability of on-going service agreements and warranties.
With our training staff so often out at client sites, it would be useful if the machines also had modern facilities to enable staff to access their email. Please pass the report to me by the end of the month so I can read it over before discussing your recommendations with the training staff. Let me know if you have any questions.
A Business report was submitted based on the requirement.
Business Report on Comparison of two Computers
1.0 Executive Summary
The purpose of this report was to analyze two portable computers and recommend a suitable machine for the training staff to use at client sites. The analysis has led to a choice of computer. This report has considered two machines suitable for corporate use that can accommodate modern facilities such as e-mail, video conferencing and assist staff with training courses.
A summary of the findings is presented in the next two paragraphs.
The Hewlett Packard Omnibook 3000CTX model 5/233 is a well made portable computer with a good size screen and keyboard. For the price of this model you would expect to see more memory, a CD drive and a Windows based power management set up. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews', p.82)
Like the Hewlett Packard model the Micro-pro 8500 Series has a good size screen and keyboard but also comes with a numeric pad. This machine is ideal for the business user who wants usability, comfort and performance. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews' , p.81)
After taking both machines into consideration, it is recommended that the Micro-pro 8500 Series would be the most suitable computer due to its value for money, durability and standard features.
1.1 Purpose : The purpose of this report was to analyse two portable computers and recommend a suitable machine for our training staff to use at client locations.
1.2 Scope: While investigating these two computers it was important to consider their suitability for corporate use, standard features, optional benefits and warranties.
1.3 Method: The information used in this report was collected by consulting an independent review by the Australian PC Authority magazine and contacting the individual companies for additional information on the technical specifications and warranties on the machines.
1.4 Limitations
• Local computer stores did not stock either machine.
• Additional information difficult to locate.
• Software packages included with the machine not specified.
1.5 Assumptions
It has been assumed that the Microsoft Office software package will be installed on the computers to ensure our training staff have access to PowerPoint. This program will enable them to present effective teaching media. As our staff regularly use computer applications it has been assumed that the implementation of portable computers will cause little delays for the company. As most computer companies offer clients an extended warranty, it is assumed that All Purpose Training Company will have the option to purchase an extended warranty for a period of one year.
1.6 Background
The All Purpose Training Company is a well respected supplier of quality executive training courses for the business community. The All Purpose Training Company has statewide representation with plans to expand interstate within the next 12 months. All Purpose Training Company has a demand to supply new clients with numerous training courses. With such demands it is crucial that training staff can have computer access for training presentations and be able to complete day to day operations while mobile.
2. Findings
2.1 Micro-pro 8500 Series (Australian PC Authority, 1998, p 81).
• Cost: $7895 RRP
• Weight: 4.5 Kg
• Size: (W x D x H) 357 x 275 x 50mm
• Screen size: 15.1"
• Clarity of screen image: Resolution could be higher, set at 1,024 x 768 you can see the pixels, but very easy on your eyes. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81)
• RAM: 64 Mb, RAM can be raised to a maximum 128Mb for $1140
• Disk Drive: CD-ROM and 3.5" FDD
• Speed of the CPU: Pentium processor
• Battery capabilities: Lithium-ion battery, smart battery option available. Lithium-ion battery lasts 2.5 hours without smart battery upgrade. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81)
• Service agreements and warranties: Two year parts and labour warranty
5. Recommendations and implementation
The findings and conclusion in this report support the following recommendations:
1. The Micro-pro 8500 Series portable computer is purchased at a rate of one computer per training staff member.
2. The smart battery option is purchased with each computer; this will assist with heavy workloads and long training programs.
3. Staff must have e-mail access on their computers to enable them to be in contact with the company.
4. All Purpose Training Company should negotiate price, warranty and on going service agreements with Micro-pro direct.
5. To reduce company long term expenses:
a. The company could investigate the viability of staff leasing the computers
b. A staff option of buying the computers for personal use after the warranty period expires.
6. Computers should be available to staff after a maximum of 6 weeks.
Question
1. Critically evaluate and justify the format of the business report? What are the commonly occurring mistakes in a business report?
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