May/ Summer 2012
Master of Business Administration - MBA Semester 4
QM0015 – ISO/QS 9000 Elements
(4 credits)
(Book ID: B1348)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Explain the eight quality management principles on which the quality standards of the ISO
9000 are based.
2. What is QS 9000? Discuss the background of QS 9000.
3. Write a note on ‘purchasing’ in QS 9000. Explain the importance of ‘purchasing’.
4. What is meant by ‘product identification’ with respect to QS 9000? Explain its importance.
5. Write a note on in-process inspection and testing.
6. Describe the importance of Quality manual.
May/ Summer 2012
Master of Business Administration - MBA Semester 4
QM0015 – ISO/QS 9000 Elements
(4 credits)
(Book ID: B1348)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Discuss the importance of handling of inventory.
2. What is meant by contract review? Explain.
3. What is meant by documentation? What are the main objectives of documentation?
4. Write a note on ‘traceability’ and its importance.
5. How do you evaluate and deal with non-conforming products?
6. Explain the importance of training. What is training needs assessment? What are the activities
performed during and after training?
May 2012
Master of Business Administration - MBA Semester 4
QM0016 – Managing Quality in the Organization
(4 credits)
(Book ID: B1349)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What is PDCA cycle? How do you implement PDCA cycle?
2. What do you mean by Strategic Quality Planning? Explain
3. Write a note on customer satisfaction. What is meant by Customer Relationship
Management?
4. What are the major responsibilities of Senior Management?
5. Describe the three leadership styles.
6. Explain the various theories of motivation.
May 2012
Master of Business Administration - MBA Semester 4
QM0016 – Managing Quality in the Organization
(4 credits)
(Book ID: B1349)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Differentiate between mission statement and vision statement.
2. Discuss the qualities of an effective leader. Explain any three leadership theories.
3. Write a note on the following: (a) DMAIC methodology and (b) Measurement system Analysis.
4. Explain the steps in decision making.
5. Explain the stages of team development. What are the various types of teams?
6. Describe the principles of business ethics. Explain the importance of Corporate social
responsibility
May 2012
Master of Business Administration - MBA Semester 4
QM0017 – Quality Management System
(4 credits)
(Book ID: B1350)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What is meant by Quality Management System? What are its benefits?
2. Write a brief note on ISO 9001:2008
3. What is COPC 2000? What are the benefits of COPC 2000?
4. Explain the importance of ISO 27001.
5. Explain the importance, features and benefits of ISO 14001.
6. Explain the metrics used in TL 9000
May 2012
Master of Business Administration - MBA Semester 4
QM0017 – Quality Management System
(4 credits)
(Book ID: B1350)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Explain in brief the clauses of ISO/TS 16949.
2. Describe the different CMM levels.
3. Write a brief note on ISO 10002.
4. What is IT Service Management? Write a brief note on ISO 20000.
5. Describe the importance of OHSAS to manufacturing organization.
6. What is HACCP? Discuss the importance and benefits of ISO 22000.
May 2012
Master of Business Administration - MBA Semester 4
QM0018 – Quality Development Methods
(4 credits)
(Book ID: B1351)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What are the various concepts and tasks that help you to build a strong partnership with
suppliers?
2. Explain the concept of “Value Engineering”. Mention some of the areas around Value
Engineering.
3. Describe the steps involved in innovation process in an organization.
4. Write a brief note on Qualitative research method.
5. What is meant by benchmarking? Mention the different types of benchmarking. What are
the barriers to successful benchmarking?
6. Describe the two main pillars of Toyota Production system.
May 2012
Master of Business Administration - MBA Semester 4
QM0018 – Quality Development Methods
(4 credits)
(Book ID: B1351)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is meant by performance analysis? Describe the “job performance needs” in an
organization.
2. Describe Porter’s “Five forces model”.
3. Define ‘Strategic Quality management’? Explain the steps in strategic quality planning.
4. What is SWOT analysis? Illustrate with an example.
5. Discuss the concept of “Kaizen”. What are its key features?
6. Explain the concept of “Six Sigma”. Who are the key players in Six sigma? How do you
calculate DPMO?
Master of Business Administration - MBA Semester 4
QM0015 – ISO/QS 9000 Elements
(4 credits)
(Book ID: B1348)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Explain the eight quality management principles on which the quality standards of the ISO
9000 are based.
2. What is QS 9000? Discuss the background of QS 9000.
3. Write a note on ‘purchasing’ in QS 9000. Explain the importance of ‘purchasing’.
4. What is meant by ‘product identification’ with respect to QS 9000? Explain its importance.
5. Write a note on in-process inspection and testing.
6. Describe the importance of Quality manual.
May/ Summer 2012
Master of Business Administration - MBA Semester 4
QM0015 – ISO/QS 9000 Elements
(4 credits)
(Book ID: B1348)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Discuss the importance of handling of inventory.
2. What is meant by contract review? Explain.
3. What is meant by documentation? What are the main objectives of documentation?
4. Write a note on ‘traceability’ and its importance.
5. How do you evaluate and deal with non-conforming products?
6. Explain the importance of training. What is training needs assessment? What are the activities
performed during and after training?
May 2012
Master of Business Administration - MBA Semester 4
QM0016 – Managing Quality in the Organization
(4 credits)
(Book ID: B1349)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What is PDCA cycle? How do you implement PDCA cycle?
2. What do you mean by Strategic Quality Planning? Explain
3. Write a note on customer satisfaction. What is meant by Customer Relationship
Management?
4. What are the major responsibilities of Senior Management?
5. Describe the three leadership styles.
6. Explain the various theories of motivation.
May 2012
Master of Business Administration - MBA Semester 4
QM0016 – Managing Quality in the Organization
(4 credits)
(Book ID: B1349)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Differentiate between mission statement and vision statement.
2. Discuss the qualities of an effective leader. Explain any three leadership theories.
3. Write a note on the following: (a) DMAIC methodology and (b) Measurement system Analysis.
4. Explain the steps in decision making.
5. Explain the stages of team development. What are the various types of teams?
6. Describe the principles of business ethics. Explain the importance of Corporate social
responsibility
May 2012
Master of Business Administration - MBA Semester 4
QM0017 – Quality Management System
(4 credits)
(Book ID: B1350)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What is meant by Quality Management System? What are its benefits?
2. Write a brief note on ISO 9001:2008
3. What is COPC 2000? What are the benefits of COPC 2000?
4. Explain the importance of ISO 27001.
5. Explain the importance, features and benefits of ISO 14001.
6. Explain the metrics used in TL 9000
May 2012
Master of Business Administration - MBA Semester 4
QM0017 – Quality Management System
(4 credits)
(Book ID: B1350)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. Explain in brief the clauses of ISO/TS 16949.
2. Describe the different CMM levels.
3. Write a brief note on ISO 10002.
4. What is IT Service Management? Write a brief note on ISO 20000.
5. Describe the importance of OHSAS to manufacturing organization.
6. What is HACCP? Discuss the importance and benefits of ISO 22000.
May 2012
Master of Business Administration - MBA Semester 4
QM0018 – Quality Development Methods
(4 credits)
(Book ID: B1351)
ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. What are the various concepts and tasks that help you to build a strong partnership with
suppliers?
2. Explain the concept of “Value Engineering”. Mention some of the areas around Value
Engineering.
3. Describe the steps involved in innovation process in an organization.
4. Write a brief note on Qualitative research method.
5. What is meant by benchmarking? Mention the different types of benchmarking. What are
the barriers to successful benchmarking?
6. Describe the two main pillars of Toyota Production system.
May 2012
Master of Business Administration - MBA Semester 4
QM0018 – Quality Development Methods
(4 credits)
(Book ID: B1351)
ASSIGNMENT- Set 2
Marks 60
Note: Each Question carries 10 marks
1. What is meant by performance analysis? Describe the “job performance needs” in an
organization.
2. Describe Porter’s “Five forces model”.
3. Define ‘Strategic Quality management’? Explain the steps in strategic quality planning.
4. What is SWOT analysis? Illustrate with an example.
5. Discuss the concept of “Kaizen”. What are its key features?
6. Explain the concept of “Six Sigma”. Who are the key players in Six sigma? How do you
calculate DPMO?
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