NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: World Class Operations
Internal Assignment Applicable for June 2021 Examination
Assignment Marks: 30
Instructions:
All Questions carry equal marks.
All Questions are compulsory
All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
All answers to be written individually. Discussion and group work is not advisable.
Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
Students should follow the following parameter for answering the assignment questions.
1. Quality Function Deployment is an important tool for the implementation of world class
standards in operations. Briefly explain how QFD can be beneficial for a firm in service
sector in achieving world class standards in operations? (10 Marks)
| For Theoretical Answer | |
| Assessment Parameter | Weightage |
| Introduction | 20% |
| Concepts and Application related to the question | 60% |
| Conclusion | 20% |
| For Numerical Answer | |
| Assessment Parameter | Weightage |
| Understanding and usage of the formula | 20% |
| Procedure / Steps | 50% |
| Correct Answer & Interpretation | 30% |
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: World Class Operations
Internal Assignment Applicable for June 2021 Examination
2. What are the three R’s in Business Process Re-engineering? Explain with suitable
business example. (10 Marks)
3.a. You have been hired as an consultant to advise on the tools of World Class Operations.
In this reference explain the concept of KANBAN as applied to manufacturing
companies. (5 Marks)
3.b. As a consultant for World Class Operations explain the process of application of Design
of Experiments in hospitality sector. (5 Marks)
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