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Saturday 28 July 2018

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NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Services Marketing

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Internal Assignment Applicable for September 2018 Examination
Assignment Marks: 30
1. Tour & Travel operators are facing a difficult time maintaining bottom lines with
the hike in diesel & petrol prices. In this scenario, how can a tour operator (XYZ
Travels) segment the market & use a Positioning strategy to prop its sagging
bottom line
(10 Marks)
2. Coffee House a coffee bean exporter sensing the high market potential of coffee
bars is planning to launch a coffee bar chain in India called “Timepass”. It wants
to position its coffee bar chain as an up market leisure hangout for customers. As
it lacks knowledge and experience in the coffee retailing industry, the company is
undecided about the design aspects of the coffee bars. What decisions relating to
the elements of physical evidence are to be taken by Coffee House?
(10 Marks)
3. The Banking sector is going through a major transformation and witnessing robust
growth. Automation is the order of the day. In order to sustain competition and
enhance customer experience new initiatives have been ………………….

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