IIBM Institute of Business Management
Examination Paper MM.100
Quality Control
Section A: Objective Type (30 marks)
•This section consists of Multiple choices/Fill in the blanks & Short Answer type questions.
•Answer all the questions.
•Part One questions carries 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. A curve that shows the amount inspected by both the consumer and the producer for different
percent nonconforming values.
a. ASN curve
b. ATI curve
c. AOQ curve
d. None of the above
2. The producer’s risk is represented by the symbols:
a. Alpha
b. Beta
c. Gamma
d. None of the above
3. The International Committee of Weights and Measures revised the metric system in:
a. 1970
b. 1960
c. 1950
d. 1999
4. ASRS stands for……………………………………………………………………..
5. A recent survey of retail customers by the ……………………………………………..
6. A cause-and-effect diagram was developed by ………………………………………
7. Variables that exhibit gaps are called ………………………………
8. How many techniques used to discard data?
a. One
b. Two
c. Three
d. None of the above
Examination Paper: Quality Management
IIBM Institute of Business Management 8
9. Deviation charts are also called:
a. Difference chart
b. Nominal chart
c. Target chart
d. All of the above
10. Dodge-Romig Tables developed by:
a. H.F. Dodge
b. H.G. Romig
c. H.K. Fleming
d. Both (a) & (b)
Part Two:
1. Write short note on “Group Chart”.
2. What is “Measures of Dispersion”?
3. What is “Collection of Data”?
4. Write short note on “Binomial Probability Distribution”.
END OF SECTION A
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
It is 7:00 a.m. and the siren sounds high at Kandivli (a suburb of North Mumbai) plant of Mahindra &
Mahindra’s (M&M) Tractor division, signaling the starting time of the morning shift. Hardly any
workers have turned up. Reporting late on duty is a norm for the workers here. Seldom does the
morning shift start before 7:30 a.m. During the day shift, it was an ominous scene to find workers
stretching out under the trees and relaxing during the working hours. The union leaders hung around
the factory without doing any work at all. A few days back, the workers in the night shift had beaten
up a milkman for creating a lot of noise in the week hours of the morning and thus, disturbing their
sleep during their working hours. Things were worse at the other plant of M&M in Nagpur. But this
was all in the 1980s. M&M has come a long way since then – it has won the most coveted Deming
prize for quality, and started a farming equipment assembling plant in the U.S.A. After the huge
success there, the company opened a second assembly plant and a distribution centre in Georgia.
Now, the company is in the process of establishing assembling units in Canada to locally produce and
market a range of low horse
Questions:
1. If you were a part of the top management at M&M FES, how would you have involved the
workers in the Deming programme?
2. Do you think that M&M FES has a strategic quality management system in place?
Caselet 2
In 1965, a Yale University undergraduate student Frederick W. Smith wrote a term paper about the
passenger route systems used by most airfreight shippers, which he viewed as economically
inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight
that could accommodate time sensitive shipments such as medicines, computer parts, and electronics.
In August 1971, following a stint in the military, Smith bought controlling interest in Arkansas. While
operating his new firm, Smith identified the tremendous difficulty in getting packages and other
airfreight delivered within 1 – 2 days. This dilemma motivated him to do the necessary research for
resolving the inefficient distribution system. Thus, the idea for Federal Express was born – a company
that revolutionized global business practices and now defines speed and reliability. Federal Express
was so named due to the patriotic meaning associated with the word ‘federal’, which suggested an
interest in nationwide economic activity. ...
Questions:
1. What lessons can Indian companies take from FedEx?
2. What are the factors that have gone against India and why did FedEx not start its operations here?
END OF SECTION B
Section C: Practical Problems (30 marks)
1. An electrician testing the incoming the voltage for a residential house obtains 5 readings: 115,
113, 121, 115, and 116. What is the average?
2. A single sampling plan is desired with a consumer’s risk of 0.10 of accepting 3.0%
nonconforming product and a producer’s risk of 0.05 of not accepting 0.7% nonconforming
product. Select the plan with the lowest sample size.
END OF SECTION C
S-2-210311
Examination Paper MM.100
Quality Control
Section A: Objective Type (30 marks)
•This section consists of Multiple choices/Fill in the blanks & Short Answer type questions.
•Answer all the questions.
•Part One questions carries 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. A curve that shows the amount inspected by both the consumer and the producer for different
percent nonconforming values.
a. ASN curve
b. ATI curve
c. AOQ curve
d. None of the above
2. The producer’s risk is represented by the symbols:
a. Alpha
b. Beta
c. Gamma
d. None of the above
3. The International Committee of Weights and Measures revised the metric system in:
a. 1970
b. 1960
c. 1950
d. 1999
4. ASRS stands for……………………………………………………………………..
5. A recent survey of retail customers by the ……………………………………………..
6. A cause-and-effect diagram was developed by ………………………………………
7. Variables that exhibit gaps are called ………………………………
8. How many techniques used to discard data?
a. One
b. Two
c. Three
d. None of the above
Examination Paper: Quality Management
IIBM Institute of Business Management 8
9. Deviation charts are also called:
a. Difference chart
b. Nominal chart
c. Target chart
d. All of the above
10. Dodge-Romig Tables developed by:
a. H.F. Dodge
b. H.G. Romig
c. H.K. Fleming
d. Both (a) & (b)
Part Two:
1. Write short note on “Group Chart”.
2. What is “Measures of Dispersion”?
3. What is “Collection of Data”?
4. Write short note on “Binomial Probability Distribution”.
END OF SECTION A
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
It is 7:00 a.m. and the siren sounds high at Kandivli (a suburb of North Mumbai) plant of Mahindra &
Mahindra’s (M&M) Tractor division, signaling the starting time of the morning shift. Hardly any
workers have turned up. Reporting late on duty is a norm for the workers here. Seldom does the
morning shift start before 7:30 a.m. During the day shift, it was an ominous scene to find workers
stretching out under the trees and relaxing during the working hours. The union leaders hung around
the factory without doing any work at all. A few days back, the workers in the night shift had beaten
up a milkman for creating a lot of noise in the week hours of the morning and thus, disturbing their
sleep during their working hours. Things were worse at the other plant of M&M in Nagpur. But this
was all in the 1980s. M&M has come a long way since then – it has won the most coveted Deming
prize for quality, and started a farming equipment assembling plant in the U.S.A. After the huge
success there, the company opened a second assembly plant and a distribution centre in Georgia.
Now, the company is in the process of establishing assembling units in Canada to locally produce and
market a range of low horse
Questions:
1. If you were a part of the top management at M&M FES, how would you have involved the
workers in the Deming programme?
2. Do you think that M&M FES has a strategic quality management system in place?
Caselet 2
In 1965, a Yale University undergraduate student Frederick W. Smith wrote a term paper about the
passenger route systems used by most airfreight shippers, which he viewed as economically
inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight
that could accommodate time sensitive shipments such as medicines, computer parts, and electronics.
In August 1971, following a stint in the military, Smith bought controlling interest in Arkansas. While
operating his new firm, Smith identified the tremendous difficulty in getting packages and other
airfreight delivered within 1 – 2 days. This dilemma motivated him to do the necessary research for
resolving the inefficient distribution system. Thus, the idea for Federal Express was born – a company
that revolutionized global business practices and now defines speed and reliability. Federal Express
was so named due to the patriotic meaning associated with the word ‘federal’, which suggested an
interest in nationwide economic activity. ...
Questions:
1. What lessons can Indian companies take from FedEx?
2. What are the factors that have gone against India and why did FedEx not start its operations here?
END OF SECTION B
Section C: Practical Problems (30 marks)
1. An electrician testing the incoming the voltage for a residential house obtains 5 readings: 115,
113, 121, 115, and 116. What is the average?
2. A single sampling plan is desired with a consumer’s risk of 0.10 of accepting 3.0%
nonconforming product and a producer’s risk of 0.05 of not accepting 0.7% nonconforming
product. Select the plan with the lowest sample size.
END OF SECTION C
S-2-210311
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