Question Booklet Code: C Duration: 2 Hours
Course: Executive Master of Business Administration [EMBA] Year: First Year
Paper Code: 102102 Paper Name: Organisation Behaviour
ATTEMPT ALL THE BELOW MENTIONED QUESTIONS:
1) Over the past two decades, business
schools have added required courses on
people skills to many of their curricula.
Why have they done this?
A. Managers no longer need technical skills in
subjects such as economics and accounting to
succeed.
B. There is an increased emphasis in
controlling employee behavior in the workplace.
C. Managers need to understand human
behavior if they are to be effective.
D. These skills enable managers to effectively
lead human resources departments.
2) Which of the following is most likely to
be a belief held by a successful manager?
A. Technical knowledge is all that is needed for
success.
B. It is not essential to have sound
interpersonal skills.
C. Technical skills are necessary, but
insufficient alone for success.
D. Effectiveness is not impacted by human
behavior.
3) What term is used for the extent to
which an individual displays different
behaviors in different situations?
A. continuity
B. integrity
C. stability
D. distinctiveness
4) What does consensus refer to in
attribution theory?
A. There is general agreement about a
perception.
B. Different people respond the same way in
the same situation.
C. There is general agreement about how
people desire to respond to the same situation.
D. Different people perceive a situation
similarly.
5) If everyone who is faced with a similar
situation responds in the same way,
attribution theory states that the behavior
shows .
A. consensus
B. similarity
C. reliability
D. consistency
6) Which of the following is not one of the
four primary management functions?
A. controlling
B. planning
C. staffing
D. organizing
7) Which of a manager’s primary roles
requires the manager to define an
organization’s goals, establish an overall
strategy for achieving these goals and
develop a comprehensive hierarchy of
plans to integrate and coordinate
activities?
A. controlling
B. planning
C. staffing
D. coordinating
8) Determining how tasks are to be
grouped is part of which management
function?
A. planning
B. leading
C. controlling
D. organizing
9) Mintzberg concluded that managers
perform 10 different, highly interrelated
roles. Which of the following is one of the
broad categories into which these roles
could be grouped?
A. intrapersonal
B. institutional
C. decisional
D. affective
CMJ UNIVERSITY, SHILLONG
TERM END EXAMINATION - 2013
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10) As a manager, one of Joe’s duties is to
present awards to outstanding employees
within his department. Which Mintzberg
managerial role is Joe acting in when he
does this?
A. leadership role
B. liaison role
C. monitor role
D. figurehead role
11) According to Mintzberg, one of
management’s interpersonal roles is .
A. spokesperson
B. leader
C. negotiator
D. monitor
12) According to Mintzberg, when a
manager searches the organization and its
environment for opportunities and initiates
projects to bring about change, the
manager is acting in which role?
A. negotiator
B. entrepreneur
C. monitor
D. resource allocator
13) Robert Katz identified three essential
skills that managers need to have in order
to reach their goals. What are these skills?
A. technical, decisional and interpersonal
B. technical, human, and conceptual
C. interpersonal, informational and decisional
D. conceptual, communication and networking
14) A manager is valued by her colleagues
for her ability to perform effective breakeven
analysis on upcoming ventures. In
this case, her colleagues value her for
competencies that fall within which of
Katz’s essential management skills
categories?
A. technical
B. communication
C. human
D. conceptual
15) According to Katz, technical skills
encompass the ability to .
A. analyze and diagnose complex situations
B. exchange information and control complex
situations
C. apply specialized knowledge or expertise
D. initiate and oversee complex projects
16) Which one of the following would not
be considered a human skill in Katz’s
structure?
A. decision making.
B. communicating
C. resolving conflicts
D. working as part of a team
17) According to Katz, when managers
have the mental ability to analyze and
diagnose complex situations, they possess
skills.
A. technical
B. leadership
C. problem-solving
D. conceptual
18) According to Fred Luthans and his
associates, which of the following is
considered a part of traditional
management?
A. disciplining
B. decision making
C. exchanging routine information
D. acquiring resources
19) Which of Luthans’ managerial
activities involves socializing, politicking,
and interacting with outsiders?
A. traditional management
B. communicating
C. human resource management
D. networking
20) How does Luthans define a manager’s
success?
A. by the quantity and quality of their
performance
B. by the satisfaction and commitment of their
employees
C. by the rate and quantity of pay raises
D. by the speed of their promotion
21) According to Luthans’ research,
successful managers spent more of their
time on than on any other activity.
A. traditional management
B. human resource management
C. networking
D. communicating
22) Today’s managers understand that the
success of any effort at improving quality
and productivity must include.
A. process reengineering
B. quality management programs
C. customer service improvements
D. employees
23) Which of the following has not
contributed to blurring the lines between
employees’ work life and personal life?
A. the creation of global organizations
B. communications technology allowing
employees to work any time and from any place
C. organizations asking employees to put in
longer hours
D. creation of flexible teams
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24) While the Functions, Roles, Skills, and
Activities approaches to management all
differ, they all recognize that effective and
successful managers must develop which
of the following?
A. people skills
B. technical skills
C. efficiency
D. entrepreneurialism
25) An OB study would be least likely to be
used to focus on which of the following
problems?
A. an increase in absenteeism at a certain
company
B. a fall in productivity in one shift of a
manufacturing plant
C. a decrease in sales due to growing foreign
competition
D. an increase in theft by employees at a retail
store
26) If a person responds the same way
over time, attribution theory states that
the behavior shows.
A. distinctiveness
B. consensus
C. consistency
D. continuity
27) Janice is late for work each day by
about ten minutes. How would attribution
theory describe this behavior?
A. It shows consensus.
B. It shows similarity.
C. It shows reliability.
D. It shows consistency.
28) The more consistent a behavior, the
more the observer is inclined to .
A. attribute it to interpretation
B. attribute it to internal causes
C. attribute it to consensus
D. attribute it to external causes
29) In order to predict human behavior, it
is best to supplement your intuitive
opinions with information derived in what
fashion?
A. common sense
B. direct observation
C. systematic inquiry
D. speculation
30) Which of the following is a reason that
the study of organizational behavior is
useful?
A. Human behavior does not vary a great deal
between individuals and situations.
B. Human behavior is not random.
C. Human behavior is not consistent.
D. Human behavior is rarely predictable.
31) What approach involves managers
centering their decisions on the best
available scientific data?
A. intuition
B. organizational behavioral studies
C. substantive evidence approach
D. evidence based management
32) What do the fundamental
consistencies underlying the behavior of
all individuals enable researchers to do?
A. observe human behavior
B. systematize human behavior
C. research human behavior
D. predict human behavior
33) Analyzing relationships, determining
causes and effects, and basing conclusions
on scientific evidence all constitute
aspects of study.
A. organizational
B. intuitive
C. theoretical
D. systematic
36) Psychology’s major contributions to
the field of organizational behavior have
been primarily at what level of analysis?
A. the level of the group
B. the level of the individual
C. the level of the organization
D. the level of the culture
37) Which behavioral science discipline is
most focused on understanding individual
behavior?
A. sociology
B. social psychology
C. psychology
D. anthropology
38) Individual-level independent variables
include all of the following except .
A. leadership
B. learning
C. perception
D. motivation
39) When Ms. McKay develops a strategy
for achieving her department’s goals, she
is performing the function of management.
A. planning
B. organizing
C. leading
D. controlling
40) When Ms. McKay determines which
employees will do what tasks, she is
performing the function of management.
A. planning
B. organizing
C. leading
D. controlling
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41) What will be the largest demographic
change in the U.S. workforce in the next
decade?
A. increasing ethnic diversity
B. a fall in married workers
C. increasing age of workers
D. decreasing tenure of workers
42) Research shows that which of the
following is likely to decrease as a worker
grows older?
A. productivity
B. likelihood of quitting
C. absenteeism
D. vacation days taken
43) Which of the following is not true
about our perceptions of a target?
A. Objects that are close together will be
perceived together rather than separately.
B. Persons that are similar to each other tend to
be grouped together.
C. Targets are usually looked at in isolation.
D. Motion, sounds, size, and other attributes of
a target shape the way we see it.
44) What is the name of the theory that
deals with how we explain behavior
differently depending on the meaning we
assign to the actor?
A. behavioral theory
B. judgment theory
C. selective perception theory
D. attribution theory
45) In attribution theory, what is
distinctiveness?
A. whether an individual displays consistent
behaviors in different situations
B. whether an individual displays different
behaviors in different situations
C. whether an individual displays consistent
behaviors in similar situations
D. whether an individual displays different
behaviors in similar situations
46) The Triad countries include the United
States, the European Union, and _______.
A. Japan
B. Brazil
C. China
D. Australia
47) In phase 2 of a firm's international
expansion, the firm is usually considered
to be a/an _________ firm that has
expanded its sales abroad.
A. multinational
B. domestic
C. international
D. foreign
48) Which of the following legal systems
have: community orientation, a set of rules
based on customs, and legal outcomes
evaluated relative to the group?
A. Islamic Law
B. Common Law
C. Asian Systems
D. Sub-Saharan African Law
49) The legal system that possesses the
common characteristics of a large degree
of bureaucracy and minimal emphasis on
personal/individual rights is
___________.
A. Communist/Socialist Law
B. Civil Law
C. Asian Systems
D. Sub-Saharan African Law
50) Factors to assist with the classification
and rating of political risks across
countries include _________.
A. import restrictions
B. stability of the political system
C. per capita income
D. all of the above
51) An example of an external economic
risk is _________.
A. tariffs
B. threat of kidnapping of expatriates
C. presence of roads and ports
D. ability to hire foreign nationals
52) An organization facing significant
international expansion difficulties due to
regulations regarding the environmental
impact of the business can be said to be
experiencing ________.
A. domestic economic risk
B. external economic risk
C. political/economic risk
D. environmental impact risk
53) The _________ approach to managing
risk includes the direct approach of longterm
agreements and promotion of host
goals.
A. defensive/reactive
B. linking/proactive
C. defensive/linking
D. reactive/linking
54) The number one countries considered
to be the most and least risky areas in
which to conduct business (respectively)
are _______ and ________.
A. Singapore, China
B. Nigeria, Canada
C. Ecuador, Luxembourg
D. Ireland, Vietnam
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55) An indirect defensive/reactive
approach to managing risk is/are
_______.
A. home country government pressure
B. lobbying of foreign governments
C. joint ventures
D. All of the above
56) _______ can impact international
business operations by its affect on
business hours, holidays, and days of rest.
A. Paralanguage
B. Communication barriers
C. Religion
D. Cultural knowledge
57) Which work-related value dimension is
best identified by the extent to which the
primary focus is on assertive acquisition of
money and power versus the quality of life
and one's interpersonal relationships?
A. Individualism-Collectivism
B. Masculinity-Femininity
C. Uncertainty avoidance
D. Power distance
58) Which of the following value
dimension has a focus that looks at the
value of the self versus the group?
A. Uncertainty avoidance
B. Masculinity-Femininity
C. Power distance
D. Individualism-Collectivism
59) The model of value differences was
first designed by ________.
A. Abraham Maslow
B. Geert Hofstede
C. Frederick Taylor
D. Frederick Hertzberg
60) Which of the following is/are
considered a/an consequence(s) of
organizational failure to manage American
expatriation?
A. Wasted relocation costs
B. Effective performance
C. Career progression
D. All of the above
61) Changes in behavior as a result of
observation and manipulation of
conditions in an environment are termed:
A. the Hawthorne effect.
B. group dynamics.
C. social influence.
D. sociometry.
62) Members within a group that share
similar experiences and feelings are
known to have:
A. process.
B. universality.
C. content.
D. conflict.
63) An important factor of the preplanning
stage in group dynamics is determining
what the group is to accomplish; this is
known as _____________.
A. goal setting.
B. cohesion.
C. clarity of purpose.
D. group orientation.
64) ___________ groups have members
who have similar presenting problems or
are similar in gender, ethnicity, or social
background.
A. Heterogeneous
B. Ideal
C. Dynamic
D. Homogeneous
65) Role _____________is a conflict
between the role an individual has outside
the group and the role he or she is
expected to have in the group.
A. collision
B. transition
C. confusion
D. incompatibility
66) Activities that help members
understand how they reacted to situations
in the past and discuss how to learn and
relate better in the future are known as:
A. simulation games.
B. awareness.
C. icebreakers.
D. processing.
67) Yalom's curative factors within a
group often affect the interactions of
members and the group as a whole in
complex ways. As members begin
experiencing and expressing feelings,
Yalom would assert that __________ is
the curative factor.
A. catharsis
B. altruism
C. interpersonal learning
D. existential factor
68) In Glass and Benshoff's (1999) PARS
model, which conceptualizes "processing"
in group work, PARS is an acronym in
which "S" stands for:
A. system.
B. sociometry.
C. subgrouping.
D. self.
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69) In setting up a group structure,
_______________ has a strong influence
on how a group operates.
A. membership
B. group setting
C. physical structure
D. group content
70) Which role in a group setting
contributes to the social-emotional
bonding of members and the group's
overall success?
A. facilitative/building role
B. individualizing
C. maintenance
D. blocking
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