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NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Manpower Planning, Recruitment and Selection
Internal Assignment Applicable for December 2019 Examination
Assignment Marks: 30

1. Explain the concept of quality of work life. Give an example of your own work place/ any
other where you think initiatives for quality of work life of employees are taken. Elucidate
the initiatives. (10 Marks)

2. Manpower planning is an essential function in organizations. While it may not always lead
to a positive process, it sometimes leads to actions such as corporate restructuring.
Do you think corporate restructuring has become rampant? Give any one industry example.
What are your views on corporate restructuring in the light of advanced technology, IoT and
artificial intelligence? (10 Marks)
3. Greencloud is a reputed Air Conditioner manufacturer for more than four decades now. They
recently came up with a new design in air conditioners which could be moved from one
place to the other. During the installation of one of such air conditioners, the customer
service agent encounters a conflict on installation of a particular part with the customer. The
customer happens to prove himself right and produces an evidence of the e-catalogue he had
referred while buying from the e-commerce website. On asking the agent about his
unawareness of the installation of the particular part, he replied that they are right away sent
for service calls after product launches without a formal training and all the knowledge that
they gather is from various tech and social media websites.
a. What according to you is the root cause of the problem and what could be the other possible
repercussions of the same? (5 Marks)
b. What kind of action plan do you suggest in the above case? (5 Marks)
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