For answers contact us at assignmentssolution@gmail.com

Spring / February 2012

Master of Business Administration- MBA Semester 1

MB0038 –Management Process and Organizational Behaviour - 4 Credits

(Book ID: B1127)

Assignment Set- 1 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1.	State the characteristics of management.
Q2.	What are the 14 principles of management of Henri Fayol?
Q3.	Distinguish between internal and external forces of change.
Q4.	Define emotional intelligence. Explain Goleman’s model of emotional intelligence.
Q5.	Explain the different leadership styles as per Managerial – Leadership Grid Theory.
Q6.	Mr. Suresh Kumar is the VP- HR of a leading Financial services company. He is having a meeting with Ms. Rejani Chandran leading HR consultant. Mr. Suresh is concerned about creating an environment that helps in increasing the job satisfaction amongst employees. Assume that you are Ms. Rejani, the HR consultant. What suggestions you will give to Mr. Suresh, for creating an environment that increases job satisfaction?

For answers contact us at assignmentssolution@gmail.com

Spring / February 2012

Master of Business Administration- MBA Semester 1

MB0038 –Management Process and Organizational Behaviour - 4 Credits

Assignment Set- 1 (60 Marks)

Note: Each Question carries 10 marks. Answer all the questions.

Q1.	State the characteristics of management.
Q2.	What are the 14 principles of management of Henri Fayol?
Q3.	Distinguish between internal and external forces of change.
Q4.	Define emotional intelligence. Explain Goleman’s model of emotional intelligence.
Q5.	Explain the different leadership styles as per Managerial – Leadership Grid Theory.
Q6.	Mr. Suresh Kumar is the VP- HR of a leading Financial services company. He is having a meeting with Ms. Rejani Chandran leading HR consultant. Mr. Suresh is concerned about creating an environment that helps in increasing the job satisfaction amongst employees. Assume that you are Ms. Rejani, the HR consultant. What suggestions you will give to Mr. Suresh, for creating an environment that increases job satisfaction?

Q1. Discuss the guidelines for settlement of claims by Insurance company.

General guidelines for claims’ settlement

There are some guidelines that must be followed while settling the claims. These guidelines are general in nature, and are not compiled to be the same always. Therefore, the claim settling authority uses discretion and records reasons.

Appointment of surveyor

The Insurance Act states that surveyor should survey claims above Rs. 20,000. The surveyor’s appointment should be based on the following points:

· The surveyor should have a valid license.

· The surveyor selected should consider the type of loss and nature of the claims.

· Depending on the situation, if technical expertise is required, a consultant having technical expertise assists the surveyor.

· One surveyor can be used for various jobs, if the surveyor’s competence is good for both.

Appointment of investigator

Depending on circumstances, it is necessary to appoint an investigator for verifying the claim version of loss. The appointing letter of the investigator o mentions all the reference terms to perform.

Guidelines for Settlement of Claims by IRDA

1. Proposal for insurance

The proposals for insurance are:

· In all cases to claim insurance, a proposal for grant of cover should be submitted with proof (a written document). But a written proposal form is not required for marine insurance markets.

· Depending on the circumstances of the claim, forms and documents in the grant of cover can be made available in the languages recognised by the constitution of India.

· The prospect is to fill the form of proposal, under the guidance of the provisions of section 45 of the Insurance Act.

Q1. Give examples of various venture capital funds that are present and examples of some business ventures that have been successful with venture capital financing.

 Indian Venture Capital Scenario

In India, the emergence of venture capital companies is a relatively new phenomenon. Until 1985, individual investors and Development Finance Institutions (DFIs) have played the role of venture capitalists in the absence of an organised venture capital industry. During that time entrepreneurs have largely depended on private placements, public offerings and lending by financial institutions. The venture capital phenomenon has arrived at a take-off stage in India with the easy availability of risk capital in all forms. In the earlier stage, it was easy to raise only growth capital but financing of ideas or seed capital is now available after the introduction of venture capital phenomenon. The number of players offering growth capital and the number of investors is rising rapidly.

In India, the concept of venture capital was initiated by the Industrial Finance Corporation of India (IFCI) when it established the Risk Capital Foundation (RCF) to provide seed capital to small and risky projects. However, the concept of venture capital financing first time got statutory recognition in the fiscal budget for the year 1986 to 1987.

The venture capital companies operating at present in India can be divided into four categories based on their mode of promotion. Let us read about each mode.

Promoted by All-India Development Financial Institution (IDFI)

The ICICI provided the required impetus to venture capital activities in India. In 1986 it started providing venture capital finance. In 1998, it promoted with the Unit Trust of India (UTI) and Technology Development and Information Company of India (TDICI) as the first venture capital company registered under the Companies Act, 1956.

The risk capital foundation established by the IFCI in 1975 was converted to Risk Capital and Technology Finance Company (RCTC). The RCTC was established as a subsidiary company of IFCI to provide assistance in form of conventional loans and to give financial support to high technology projects.

Promoted by state level finance institution

In India, the state level financial institutions in some states like Gujarat, Uttar Pradesh have done an excellent job by providing venture capital finance to small scale enterprises.

Promoted by commercial banks

Venture capital funds have been established by their corresponding commercial banks to undertake venture capital financing activity. Examples of these funds are Canbank venture capital fund, State bank venture capital fund, and Grindlays bank.

Private venture capital funds

In India, several venture capital funds have been established to provide funding to various small scale enterprises. Examples of these funds established in India are 20th Century Venture Capital Corporation and Indus venture capital fund.

Q1. What are the features of ADRs and GDRs?

Q1. What are the features of ADRs and GDRs? ADRs and GDRs A Depository Receipt (DR) is a versatile financial security that is traded on a local stock exchange but it represents a security that is issued by a foreign publicly listed company. Two of the most common types of DRs are the American Depository Receipt (ADR) and Global Depository Receipt (GDR).

Q5. Explain double taxation avoidance agreement in detail

Ans:- Double Taxation Avoidance Agreements

Double Taxation Avoidance Agreements

Double taxation relief

Double taxation means taxation of same income of a person in more than one country. This results due to countries following different rules for income taxation. There are two main rules of income taxation (a) source of income rule and (b) residence rule.

As per source of income rule, the income may be subject to tax in the country where the source of such income exists (i.e. where the business establishment is situated or where the asset/property is located) whether the income earner is a resident in that country or not.

On the other hand, the income earner may be taxed on the basis of his residential status in that country. For example if a person is resident of a country, he may have to pay tax on any income earned outside that country as well.

Further some countries may follow a mixture of the above two rules.

5. Write brief note on Business Process Re-engineering.

Business Process Reengineering

Techniques such as Business Process Reengineering (BPR) and balanced scorecard emerged in the 1990s. These techniques influenced the development of various excellence models. The scorecard being the greater BPR brought in an approach called Green Field to redesign the major business processes by challenging basic assumptions and accepting change. The BPR aims at bringing about a change in performance, cost, quality, and customer satisfaction. The balanced scorecard is a measurement system that enables the conversion of strategy into action by identifying the cause and effect relationships that deliver the desired strategic results.

The BPR attempts to link the people dimensions of learning and growth to the process issues of quality and time, then to the customer dimensions of delivery and loyalty and finally to financial outcomes such as return on capital employed (ROCE). Every excellence framework includes this basic conceptual thinking.

With the decline of TQM programmes in some countries, a subsequent quality concept called Six-Sigma saw a drastic increase in application. The concept of Six-Sigma is not new. It can be traced back to Motorola in the early 1980s.