NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Strategic Management
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for
attempting their assignments, but are not allowed to copy the matter as it is from the
source of reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. Strategic Management crucially define and determine the long term performance of a
business entity. This is with reference to, Nokia, who lost its pace in the smartphone
race. As quoted by source:

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Strategic Management
Internal Assignment Applicable for June 2022 Examination
“Nokia has been long the market leader in the mobile phone market and with its
enormous reach and huge customer base, had successfully created significant entry
barriers for any new player as such. Its Symbian OS being the backbone of the whole
success story contributed to a great deal in its higher perceived ease of use. Customers
used to enjoy the features, thanks to highly simplified GUI. It ruled the middle and low
end market for long.
But, Nokia did a blunder and lost its market share.”(Source:
https://www.marketing91.com/nokia-lost-market-share/)
In the context of above case, define the term strategic management, discuss, what are
the three major challenges to strategic management and specifically point out in relation
to Nokia among the three challenges, out of these challenges which challenge hit hard
to the Business Giant.
(10 Marks)
2. Reliance Industries Limited is a Fortune 500 company and the largest private sector
corporation in India.
RIL, have evolved from being a textiles and polyester company to an integrated player
across energy, materials, retail, entertainment and digital services. In each of these
areas, they are committed to innovation-led, exponential growth. It’s clearly evident
that RIL has adopted parenting strategy. Discuss the concept of corporate parenting.
Discuss the analytical steps which are crucial in developing corporate parent strategy.
Conclude how Corporate parenting or parenting strategy is more beneficial when
compared against portfolio based corporate strategy (10 Marks)
3. General Electric (GE) is well known for its extraordinary competency in management
development.
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Strategic Management
Internal Assignment Applicable for June 2022 Examination
a. Discuss how the terms capabilities, competency and distinctive competency differs
from each other.
Also, with reference to the VRIO Framework of analysis, highlight the four questions
which any strategist might have examined in relation to GE for evaluating its
extraordinary competency in management development. (5 Marks)
b. Describing VRIO Framework with reference to GE: (5 Marks)
- Valuable
- Rareness
- Imitability
- Organization
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Operations Management
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for question 3
in not more than 500 words for each subsection. Use relevant examples, illustrations as far as
possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting their
assignments, but are not allowed to copy the matter as it is from the source of reference.
 Students should write the assignment in their own words. Copying of assignments from other
students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. List down briefly the various inventory management techniques prevalent in the industry.
Discuss how some of these techniques would be applicable to an Automobile Service Shop in

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Operations Management
Internal Assignment Applicable for June 2022 Examination
effective management of their inventories; i.e Spares, Consumables, etc (assume several
inventories of your choice). (10 Marks)
2. Explain in detail the various types of plant layout concepts that area available in operations
management. Give examples on where each of these types can be employed respectively.
Briefly explain a layout applicable for a Retail store format, highlighting the good points and
bottlenecks, if any. (10 Marks)
3. A restaurant chain is planning to open up a new mid sized multi cuisine restaurant.
Considering their expertise and knowledge in the food and beverages services, they are
confident of getting into the new restaurant operation. You are required to suggest the team on
the following points:
a. Suggest a site location for the restaurant, assuming it to be Metro city (you can assume a city
of your choice). Give your reasons for the same (5 Marks)
b. What strategy would the restaurant adopt for an Aggregate Operation Plan of resources given
a time frame of a year? (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Essentials of HRM
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. With the world returning to normalcy post the pandemic, as an HR hiring manager you
have the task of forecasting the demand for the next year to make sure you hire the right
number and right kind of people. Explain the techniques of HR demand forecasting that
you will employ in depth. (10 Marks)

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	50%
Correct Answer & Interpretation	30%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Essentials of HRM
Internal Assignment Applicable for June 2022 Examination
2. As seen in recent trends, organizations have moved away from traditional induction
methods to many more interesting ways to welcome their new recruits. Take industry
examples and share how will you design induction for new employees in an innovative
way. (10 Marks)
3. The past few years have challenged the traditional organizations to think differently. In
Intellicore Solutions, where previously no efforts were made by managers for career
growth of their workforce, things are about to take a turn for the positive. The leaders
now realize the importance of retaining their best talent and have therefore hired HR
managers to help create career and succession plans.
a. You have to guide the new HR manager to be successful in his career planning initiative.
How will you explain the process to him? (5 Marks)
b. The first step to an effective succession planning is ensuring that the objectives are
correctly established. Describe the goals of succession planning that the HR manager
should bear in mind. (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Decision Science
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. Three airlines serve a Srinagar. Airline ‘Amira’ has 50% of all the scheduled flights,
airline ‘Biyas’ has 30%, and airline ‘chinar’ has the remaining 20%. Their on-time rates
are 80%, 65%, and 40%, respectively.

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Decision Science
Internal Assignment Applicable for June 2022 Examination
Part 1) Draw the Probability tree diagram. (Note: You may use any software for this, like
MS paint, MS office, etc.)
Part 2) A plane has just left on time. What is the probability that it was airline ‘Amira’?
(10 Marks)
2. Rashmi Dhar, manufacturer, and seller of ‘Kashmiri- kahwa’ through E-commers
websites.
She wanted to know the effect of her spending in advertisement of ‘Kahwa’ on the sales,
along with the other factors; ‘number of sales representatives’, ‘customer-satisfaction
ratings’. For this research she has gathered the sales data in the following table, along
with other necessary information.
Part 1) Define dependent and independent variables
Part 2) Write regression model equation only.
Part 3) Run regression analysis in EXCEL (copy all those tables from EXCEL and paste
them in your document).
Part 4) Write the Interpretation of Regression statistics-table, ANOVA- table.
Write an interpretation (by referring P-value/ t-stat) on significant effect of independent
variables on sales.

Region/ Districts	Sales of Kahwa (in INR)	Spending in advertise (in INR)	number of sales representatives (person)	customer-satisfaction ratings (1=highly dissatisfied to 5 = highly satisfied
Kupwara	55328	5512	1	1
Badgam	56251	8337	1	1
Leh-ladakh	57126	8788	4	1
Kargil	58739	8828	5	1

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Decision Science
Internal Assignment Applicable for June 2022 Examination

Region/ Districts	Sales of Kahwa (in INR)	Spending in advertise (in INR)	number of sales representatives (person)	customer-satisfaction ratings (1=highly dissatisfied to 5 = highly satisfied
Punch	66984	9050	5	2
Rajouri	70676	10150	7	2
Kathua	73206	11236	8	2
Baramula	80571	12538	8	3
Bandipore	93168	13161	8	3
Srinagar	99432	13448	9	4

(10 Marks)
3.a. According to one survey in India, 75% of Instagram users love REELS. Suppose that 25
Instagram users (randomly selected) have been approached in the university located in vile
parle. They have been asked about their status of like/ dislike the Instagram- REELS.
a) What is the probability that Exactly 15 of them would agree with the claim (or said they
love Insta-REELS)?
b) What is the probability that Exactly 20 of them would agree with the claim (or said they
love Insta-REELS)?
(5 Marks)
3.b. ‘Bhartdarshan’ is an Internet-based travel agency wherein customers can see videos of the
cities they plan to visit. The number of hits daily is a normally distributed random variable
with a mean of 10,000 and a standard deviation of 2,400.
a. What is the probability of getting more than 12,000 hits?
b. What is the probability of getting fewer than 9,000 hits?
(5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Law
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. Please explain the different types of instruments under which a company under
Companies Act, 2013 can raise capital. (10 Marks)

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	50%
Correct Answer & Interpretation	30%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Law
Internal Assignment Applicable for June 2022 Examination
2. Please give two (2) real life instances where Indian employee related laws have ensured
protection of welfare of employees. (10 Marks)
3. Gavit and Vinayak are partners who started a partnership under the Partnership Act, 1932.
There are differences arisen between them and they have approached you to advise them
to resolve their differences:
a. Please suggest ways how they can resolve their differences without approaching
conventional court of laws (5 Marks)
b. Please elaborate the advantages of resolving their differences without approaching
conventional court of laws (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Communication
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. You are the Team Leader with Amazon. A new group of interns has joined the company.
You have been given the responsibility of explaining them how to draft business

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Communication
Internal Assignment Applicable for June 2022 Examination
messages. You explain them about, ‘Adapting the message to Your Audience.’ This can
be done by -
 Using the You Attitude;
 Maintaining Standard of Etiquette;
 Emphasizing the Positive and
 Using Bias Free Language.
Explain these giving appropriate examples of each. (10 Marks)
2. Lisa, a commerce graduate, has been working in the field of Finance for the last 3 years.
She now decides to do her post-graduation in management from a reputed college. As a
part of her documents, Lisa requires a recommendation letter from her former professor.
Imagining yourself to be Lisa, write a letter to your former professor requesting him to
write a recommendation letter for you. Take care to refresh the professor’s memory
because you had passed out three years ago. Creatively assume any other details that you
need for writing the request letter. (10 Marks)
3. Write a complaint letter to the Director of Consumer Grievance Redressal Cell based on
the facts given below:
You are Jass Javvy. You bought a Kitchen Aid stand mixer from Flipkart on 1 January
2022 for an amount of Rs.40,000. This included delivery and 40-day money-back offer.
As the stand mixer did not perform satisfactorily you decide to return it to Flipkart and
send it back on 5th January. You call the company every week and the representative
inform you over phone that the transportation and handling charges as well as money
equivalent to the price of the mixer, would be credited to your account. On 15th March
you receive a statement for your credit card and to your dismay you find that no credit
has been applied to your account for the mixer, its transportation and handling charges.
You are dissatisfied and decide to write a complaint letter.
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business Communication
Internal Assignment Applicable for June 2022 Examination
a. What is the appropriate ‘tone’ of a letter of claim? How will the tone affect the manner
in which the reader responds? Explain (5 Marks)
b. Assume yourself to be Jass Javvy and write a complaint letter to Flipkart. (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Research Methodology
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for
attempting their assignments, but are not allowed to copy the matter as it is from the
source of reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed
 Students should follow the following parameter for answering the assignment questions
1. The training manager at ABC corporation has asked you to identify the kind of training
programs that should be offered to the young recruits who have joined as management
trainees and are to be imparted five additional general management programs along

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	50%
Correct Answer & Interpretation	30%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Research Methodology
Internal Assignment Applicable for June 2022 Examination
with their specify job training modules. The trainees are a mixed bunch of engineering
and management graduates.
(a) How would you formulate your management research questions?
(b) How would you carry out a problem audit? Explain in detail the steps you would
take for this.
(c) What could be the mix of variables that could impact the investor decisions? Is it
possible to represent the same through a theoretical framework?
(d) State your study objectives and research hypotheses.
(10 Marks)
2. -An Academic ---------- Opportunities. The objective of the study was as follows:
1. To assess the growth and development opportunities available in IT companies.
2. To form comprehensive information shoot on the compensation packages for
employees of various IT opportunities.
3. To assess the tradeoff that employees might make with respect to growth and
development opportunities in case of an attractive compensation package.
4. To profile the typical employee in the IT sector.
5. The implication of the analysis for the IT study.
Develop a questionnaire for the above study based on the objectives? (10 Marks)
3.a. Describe the four types scales with examples? (5 Marks)
3.b. The table below presented the ranks which were assigned by three judges to the works
of ten articles:
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Research Methodology
Internal Assignment Applicable for June 2022 Examination

S.no.	1	2	3	4	5	6	7	8	9	10
Judge A	5	7	4	1	3	2	9	8	10	6
Judge B	4	8	3	2	7	1	10	6	9	5
Judge C	8	6	2	10	4	1	3	9	5	7

Compute the spearman’s rank order correlation coefficients for each pair of ranking and
decide:
a) Which two judges are most alike in their opinion about these artists?
b) Which two judges are different in their opinion about these artists?
(5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. Many companies have considered outsourcing a broad range of business processes,
including IT services, to achieve critical cost savings. Although this kind of agreement
can be structured in many ways, a thoughtful contractual arrangement, with appropriate

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2022 Examination
cost sharing, pass-through mechanisms and pricing adjustments, allows the parties to
share certain risks and at the same time establish a productive and profitable relationship.
Explain BPO contract negotiation and monitoring and their risk impact? (10 Marks)
2. Organizations typically undertake periodic process improvement that are focused on
specific business processes and may or may not align with the business strategy. In order
to realize all the benefits of sometimes disparate BPM efforts, there needs to be an
ongoing, organization-wide effort to assess and measure the results and continue to use
the successful implementations. A process portfolio is widely considered the answer.
What are the benefits of effective process portfolio management? (10 Marks)
3. For ALPHA CallCenter, a leading healthcare BPO company based out of Gulf
approached MeraBPO with a requirement to improve their BPO process. The customer's
BPO division handles over a million customer calls every month, but their customer
satisfaction levels were plummeting downwards. Even their CSAT was as low as 47%.
Since the customer was a part of the healthcare industry, it was unacceptable for the
company to find a low level of satisfaction from their customers. MeraBPO's role was to
nail down the causes for the low CSAT levels and then to provide a customized BPO
solution that would help the company's performance to soar.
At the onset of the project, the BPO team at MeraBPO decided to dissect the problem and
get to the root cause. Through a detailed analysis, they identified some of the critical
issues in the process that were affecting the customer's BPO's performance. The
following were the requirements of the customer:
There was a linguistic and cultural mismatch between the BPO's personnel and the client's
customers. The client's customer base was native Arabs while the BPO employees of the
customer (5 male agents and 5 female agents) were not native Arabic speakers. This
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2022 Examination
language barrier made it difficult for the employees to effectively address the culturespecific requirements of the customers
There was a critical need to align the BPO support team with the standard processes that
govern BPO functioning. The BPO team also required intensive training in BPO platform
management
The BPO's turnaround time lagged over a period of 7 days in contacting their customers
after discharge
The support BPO team worked only 5 days a week (Monday to Friday) and only between
9 am to 5 pm. This posed a serious limitation for the customers who wanted to contact
our client
The customers wanted to make sure that they were talking to an Arab agent and would
ask the BPO employees for their last name
Female patients of our client would submit contact numbers of the male members of their
family instead of their own
The customer reach percentage was less than 2%
After identifying the unique problems that were affecting our client's BPO, they deployed
one their best teams to implement a customized BPO platform. MeraBPO's skilled BPO
team refurbished the entire BPO process of the customer by adopting the following
measures:
1. BPO Service Timings: they increased the support time span by a period of 4 hours. Next,
they made the support center available from 7 AM to 7 PM. To match the working week
of UAE, they decided to change the work days of the BPO to Sunday to Thursday instead
of Monday to Friday. Multiple shifts were also introduced to meet the time demand with
WFM.
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2022 Examination
2. Local BPO Agents: they hired a team of native speaking Arabs to eliminate the cultural
gaps.
3. Support Infrastructure: they enhanced the infrastructure for the customer's BPO center
and included best-of-breed voice, email and internet facilities. This helped in
substantially reducing the turnaround time of the BPO team.
4. Value Added Support Services: they also offered a host of value added services, such as
the following:
they extended the 24-hour call support for excess processing requirements during peak
hours
The BPO agents were given customized 'Last Names' to suit the caller's country
The DID number was masked based on the caller's country
The BPO agents were given 20% hand-outs
Culture specific provisions were specially created to record rebuttals from the objections
raised by the male family members of female patients
The BPO process of the customer was continuously improvised and enhanced based on
Lean and Six Sigma methods
The database of the customer was always kept up-to-date
The BPO application was rectified periodically
Within a short time span of just 2 months, they were able to present the following results
to our customer. From an unsatisfactory 47% the CSAT galloped to a whopping 85% -
87%.
The turnaround time was improved by 24%.
a. What were the cultural challenges faced by ALPHA call center and how were these
specific cultural challenges met by ALPHA call center (5 Marks)
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Managing Business Process Outsourcing
Internal Assignment Applicable for June 2022 Examination
b. What are the advantages of outsourcing call center operations of a hospital to a BPO like
ALPHA call center? (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Security and Risk Management
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for attempting
their assignments, but are not allowed to copy the matter as it is from the source of
reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. Malware is intrusive software that is designed to damage and destroy computers and
computer systems. Malware is a contraction for “malicious software.” Explain the various
types of malware and how is ransomware different from a virus/worm? (10 Marks)

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Security and Risk Management
Internal Assignment Applicable for June 2022 Examination
2. The estimated losses due to elder financial abuse range widely. The FBI’s Internet Crime
Complaint Center (IC3) 2018 Internet Crime Report shows that people 60 and older
submitted more than 62,000 fraud complaints in 2018 with losses totaling nearly $650
million. Some less conservative sources estimate that fraud against seniors, or what’s
known as elder financial exploitation (EFE), costs families in the U.S. upwards of $36
billion per year. Research shows that as seniors age, they’re more likely to sustain higher
average losses to senior financial scams.
Explain the most common types of attacks targeting senior citizens and suggest
precautionary measures for them with reference to these attacks? (10 Marks)
3. For a payment processing site , such as PayPal, security is of utmost important. In PayPal,
more than 12 million payment transactions are processed on a daily basis, and this number
rises to 15M million during peak days. Nowadays, PayPal has implemented a new and
advanced approach to catching bugs and vulnerabilities in its website. This security
feature was an add-on to a committed team of more than 2000 anti-fraud specialists who
are responsible for taking care of the perimeter security. Each customer accountand
payment transactions were monitored by the organisation 24/7 so that there is no
fraudulent activity, email phishing and loss of identity.
Moreover, the security was also ensured by maintaining every communication between
servers on SSL. However, in the case of any flaw in any of these security features, an
alarm should be raised.
Now, PayPal has contacted and assigned members who can work on bonus basis for the
website security. These security researchers who are paid for identifying the bugs and
possible vulnerabilities in PayPal’s website are known as bounty hunters. “There are a
lot of security researchers, there are a lot of other people out there who are experts on
security. We have a very successful bug bounty program, where researchers will find a
vulnerability on our sites that we’ve missed,” explains Shivananda.
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Security and Risk Management
Internal Assignment Applicable for June 2022 Examination
Every bug spotter looks for his/her benefit in identifying bugs. Therefore, PayPal rewards
these bounty hunters with the designation of a hero and their achievements portrayed on
the ‘Wall of Fame’. In monetary terms, a huge amount is paid to them.
PayPal pays $10,000 (about `6.5 Lakh) to identify a remote code of execution. In this
case, the spotter of an authentication bypass vulnerability will get $3000 and the one
working on cross-site scripting error would get $750.
Many companies such as Facebook and eBay have involved the community for highlevel security. Let’s understand the manner in which the bug bounty program introduced
by PayPal works. First, a security researcher enters and submits a security bug on the
PayPal portal. On its completion, the security professionals I working at PayPal test that
vulnerability and checks whether or not it is a real issue. They also understand the fixes
and communicates to the researcher saying “Yes, what you’ve submitted is a genuine
issue. Thank you for that. We’re processing it, and as we process it, we’ll come back to
you,” said Shivananda. After the bug is successfully closed, security researchers are
entitled to compensation from PayPal.
The following vulnerabilities are out-of-scope for PayPal:
 Vulnerabilities based on social engineering techniques
 Vulnerabilities based on brute force
The main objective of a payment processing company is to serve customers innovatively
in 200 markets taking care of the fact that the losses are a third of one percent. Along
with this, a huge amount of creativity has to be brought in designing the fraud eco-system.
PayPal invests a lot of resources in analysing the transactions, account details, and
ensuring that no fraudulent transaction is completed on their website. In fact, it’s
surprising that PayPal has the least loss in the payment industry that is one-third of one
NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Security and Risk Management
Internal Assignment Applicable for June 2022 Examination
percent. The combination of machine learning and data sciences on the massive data sets
helped PayPal to attain the position where it can assure the customers regarding the safety
of their transactions.
“A loss rate of one-third of one percent is something we can brag about in the industry,”
beams Shivananda
a. Why PayPal thought of hiring bounty hunters? (5 Marks)
b. What type of issues can be faced by PayPal if there is some sort of security lapse in the
customer payment transactions? (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Digital Payments
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for
attempting their assignments, but are not allowed to copy the matter as it is from the
source of reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed.
 Students should follow the following parameter for answering the assignment questions.
1. After the onset of current pandemic situation, most of individuals are using various
types of Digital Payment methods. Discuss the different types of Digital Payment

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Digital Payments
Internal Assignment Applicable for June 2022 Examination
methods (Any 5) and which method you find more suitable for usage and why (Discuss
the same by stating benefits with example). Have you or your acquaintances faced
issues while performing the transactions? What measures have you taken to make that
transaction smooth? Discuss the same with the help of an example. (10 Marks)
2. Cryptocurrencies is a currency which is secured by using cryptographic techniques.
These currencies were in news recently due to the taxes levied upon it in the Budget
announced on 1st Feb,2022. Find out how much tax has been levied upon by Indian
Government on same in the Annual Budget-2022 and what are the other measures
thought of by the Government in the same regard. Also, discuss what are the risks and
legal regulatory issues associated with these currencies and the factors one should take
care of while investing in these types of currencies. (10 Marks)
3. A blockchain is a digital ledger of transactions that is duplicated and distributed across
the entire network of computer systems on the blockchain. Banking sector is the sector
wherein one can see the potential of using this technology at wide scale. Considering
the above scenarios, discuss the following:
a. Explain the features and contracts in Blockchains and why most of the organizations are
adopting this technology? (5 Marks)
b. Discuss how Blockchains can help the Banking Sector in maintaining the databases and
providing other advanced services and facilities to its customers. (5 Marks)
**********

NMIMS assignments June 2022:Contact us for unique assignments at assignmentssolution@gmail.com

 

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business: Ethics, Governance & Risk
Internal Assignment Applicable for June 2022 Examination
Assignment Marks: 30
Instructions:
 All Questions carry equal marks.
 All Questions are compulsory
 All answers to be explained in not more than 1000 words for question 1 and 2 and for
question 3 in not more than 500 words for each subsection. Use relevant examples,
illustrations as far as possible.
 All answers to be written individually. Discussion and group work is not advisable.
 Students are free to refer to any books/reference material/website/internet for
attempting their assignments, but are not allowed to copy the matter as it is from the
source of reference.
 Students should write the assignment in their own words. Copying of assignments from
other students is not allowed
 Students should follow the following parameter for answering the assignment questions
NOTE: This assignment is application based, you have to apply what you have learnt in
this subject into real life scenario. You will find most of the information through
internet search and the remaining from your common sense. None of the answers

For Theoretical Answer
Assessment Parameter	Weightage
Introduction	20%
Concepts and Application related to the question	60%
Conclusion	20%

For Numerical Answer
Assessment Parameter	Weightage
Understanding and usage of the formula	20%
Procedure / Steps	60%
Correct Answer & Interpretation	20%

NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Business: Ethics, Governance & Risk
Internal Assignment Applicable for June 2022 Examination
appear directly in the textbook chapters but are based on the content in the chapters,
directly or indirectly.
1. As a product manager you are responsible for a new hand sanitizer launched recently by
your company, Health and Hygiene Ltd. Most of your business is offline through
channel partners. You are considering a hybrid model of offline as well as online
distribution channels (ecommerce platform). Prepare a note for your Marketing Head
identifying five financial and five operational risk involved and classify them as high,
medium and low, so that the reputation and stated values of your company are
protected. (10 Marks)
2. Select any one popular TV advertisement for any product/service that you find ethically
wrong/inappropriate/ offensive. Using any one ethical decision making model (three
models covered in class during session1, chapter 2, or any other model) analyse and
explain the ethical issues involved and why they are wrong /inappropriate /offensive,
from the perspective of any three relevant stakeholders eg consumers, company/brand,
section of society involved or targeted eg women, children etc. (10 Marks)
3. Intelligent Services, your employer, prides itself on hiring minorities. One candidate
fully fits the job requirements for an open position in your division. However, your boss
is concerned that some of your customers will not understand the candidate’s limited
command of the English language. You are the manager to whom this candidate will
report, if selected.
a. What decision will you take and how will you explain/justify it to your boss? (5 Marks)
b. Which two programs and/or processes will you introduce in your division to be able to
successfully deploy many more such candidates in future? (5 Marks)
**********