Examination Paper MM.100
Subject Code-B109 Business Communication
Section A: Objective Type (10 marks)
•?This section consists of Multiple choice questions
•?Answer all the questions.
•?Each question carries 1 mark.
Multiple Choices:
1. ___________is an essential function of business organization:
a. Information
b. Communication
c. Power
d. None of the above
2. Physiological barriers of listening are:
a. Hearing impairment
b. Physical conditions
c. Prejudices
d. All of the above
3. Which presentation tends to make you speak more quickly than usual?
a. Electoral
b. Oral
c. Both ‘a’ and ‘b’
d. None of the above
4. What is the main function of business communication?
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
5. The responsibilities of the office manager in a firm that produces electronic spares is:
a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming mail and responding some
……………………..
2. Describe the role of communication in three managerial roles defined by Henry Mintsberg.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of business reports?
END OF SECTION B
Examination Paper of Business Communication
3
IIBM Institute of Business Management
Section C:
•?Detailed information should form the part of your answer (Word limit 150 to 200 words).
1. Define informal or grapevine communication. What are the advantages and disadvantages of
grapevine communication?
2. Define 7 Cs of effective communication. How communication can be made effective?
END OF SECTION C
Section D: Very Long Questions
•?Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. What is meant by communication barriers? How and why do they occur? What can be done to
overcome the barriers of communication?
2. What do you understand by non verbal communication? How would you classify the non verbal
communication?
END OF SECTION D
S-2-100513
Subject Code-B109 Business Communication
Section A: Objective Type (10 marks)
•?This section consists of Multiple choice questions
•?Answer all the questions.
•?Each question carries 1 mark.
Multiple Choices:
1. ___________is an essential function of business organization:
a. Information
b. Communication
c. Power
d. None of the above
2. Physiological barriers of listening are:
a. Hearing impairment
b. Physical conditions
c. Prejudices
d. All of the above
3. Which presentation tends to make you speak more quickly than usual?
a. Electoral
b. Oral
c. Both ‘a’ and ‘b’
d. None of the above
4. What is the main function of business communication?
a. Sincerity
b. Positive language
c. Persuasion
d. Ethical standard
5. The responsibilities of the office manager in a firm that produces electronic spares is:
a. Everything in the office runs efficiently
b. Furniture and other equipment in the office is adequate
c. Processing all the incoming mail and responding some
……………………..
2. Describe the role of communication in three managerial roles defined by Henry Mintsberg.
3. Differentiate between good listeners and bad listeners.
4. What are the different types of business reports?
END OF SECTION B
Examination Paper of Business Communication
3
IIBM Institute of Business Management
Section C:
•?Detailed information should form the part of your answer (Word limit 150 to 200 words).
1. Define informal or grapevine communication. What are the advantages and disadvantages of
grapevine communication?
2. Define 7 Cs of effective communication. How communication can be made effective?
END OF SECTION C
Section D: Very Long Questions
•?Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. What is meant by communication barriers? How and why do they occur? What can be done to
overcome the barriers of communication?
2. What do you understand by non verbal communication? How would you classify the non verbal
communication?
END OF SECTION D
S-2-100513
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