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Organisational Behaviour
1. What is the role of a
leader in motivating his/her subordinates? Explain the impact of leadership
styles on subordinates with the help of three different theories of leadership
in brief. (10 Marks)
2. In a large office an
employee named Rozy may feel like a mere payroll number, but her informal group
gives her personal attachment and status. With the members of her group she is
somebody, even though in the formal structure she is only one of a thousand
employees. She may not look forward to monitoring 750 accounts daily, but the
informal group gives more meaning to her day. When she thinks of meeting her
friends, sharing their interests, and eating with them, her day takes on a new
dimension that makes easier any difficulty or tedious routine in her work.
Suddenly Rozy developed some interpersonal and intergroup conflicts with some
powerful members of the group. The group did not accept her. Her work became
more disagreeable and compelled her to a transfer, to absenteeism and to a
resignation.
Questions: Although
informal groups may lead to several benefits, can these groups prove harmful?.
Suggest some measures for Rozy to check the dysfunctions of informal groups?
(10 Marks)
3. Hari Sinha is a
marketing executive with Hardbyte Computer Peripherals Ltd. Hardbyte is a
company with 10 years of existence and has a sound product range in computer
peripherals. It sells its products at a slightly higher price in the market
because of its goodwill for quality. Hari Sinha is one of the best marketing
executives of the company and enjoys several company benefits for his excellent
performance. Hari s boss Sudhir Pradhan is thoroughly satisfied with his work
and likes Hari. Hari likes to sell to institutional buyers rather than small-time
domestic customers. Hari also likes to work on challenging customers but not at
the cost of wasting too much time on to please them. He constantly keeps
himself focused on the targets to be achieved for the month and tries to reach
the maximum. For him, it matters to be ahead in the race of selling and
therefore he works very hard and smart. Sudhir has always tried to ensure that
Hari is given enough scope to explore the potential customers on his own. He of
course, feels a little worried about Hari s attitude towards those marketing
executives who sell to small customers. He is at times belittling in his
attitude towards them and even ridicules their efforts. However, Sudhir has
tried to ignore this because of Hari s performance.Due to the recent slack in
the IT industry, Hardbyte s business with corporate customers has dipped.
Because of this Sudhir, has reallocated the targets to all the marketing
executives. However, he knows Hari s fetish for corporate clients too well. But
he also knows that Hari will have to be forced to go to small customers for
promoting the products. Sudhir, is aware of the fact that Hari is a man of
strong likes & dislikes and hence he is in a fix. He is also apprehensive
that if Hari is not given an appropriate assignment then he may even consider
leaving his job. Sudhir was fully aware that Hari had no dearth of
opportunities. Sudhir knows that the dilemma that he is facing is serious and
will have to be resolved suitably.
Questions
a) In a rapidly changing
global scenario, what is the contribution of Individual Behavior in
Organizations from the perspective of attitude, and perception?
b) How understanding of
personality helps in enhancing organization s effectiveness?
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