Semester 1 Business Management
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Organizational Behaviour
1) Friendship groups are
a) Party Groups
b) Formal Group
c) Evolved informally
d) Social Groups
2) Effective communication is the foundation
a) Of modern organization
b) Of formal organization
c) Of Foreign relations
d) Of informal organization
3) Perception is used in
a) Selection of candidate for employment
b) Compensation and reward
c) Enrichment and motivation
d) None of the above.
...
9) Direct Communication________ are the rules of pattern and behaviour that are expected from all team members.
a) Norms
b) Regulations
c) Guidelines
d) Format
10) The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.
a) Security
b) Sensitive
c) Scrutiny
d) Saving
Part Two:
1. Explain ‘Y’ theory of Mc Gegor.
2. Explain Chris Argyris’s immaturity – maturity theory.
3. Explain ‘Halo effect’.
4. Write a note on ‘Reinforcement theory’.
5. Explain the terms “attitudes and values.
Caselet 1
Kanchan and company limited was one of the leading manufacturers of pumps for the domestic,
agriculture, and industrial use. It had its corporate office at Delhi. One of its plants was located at Faridabad, the industrial town of Haryana which is only 30 km away from Delhi. The plant at
Faridabad manufactured nearly 200 different types of pumps categories as, the mini domestic pump, jet pump, four inch submersible pump, single phase monoblock pump, three phase monoblock pump, end suction pump and pumps for special use. Target customers for these products were household units, farmers, urbans (municipal corporation, civil contractors etc.), industrial houses etc.Unit 1995, the company was one of the major players in all the market segments without having any threat from ..r the continuous improvement program . Ramchandran was appointed the chairman of the committee. Ramchandran after completing his preliminary investigation, forwarded the preliminary report to the management . The General Manager of the unit, Harish Narayan, noted that the unit had made a lot of progress through continuous improvement program but still the unit was not in a comfortable position in relation to its competitors. He was worried as to what the organization should do to speed up the process of continuous improvement.
1. Did kanchan and Company Limited adopt the right strategy in improving the overall performance of the organization?
2. Was it right to use a complex system for determining the workers incentives?
3. If you were the head of the unit, what steps would you have taken to remove the problems which were still persisting.
4. What should the company do to maintain and improve its market position?
Caselet 2
Gagan International Limited was established in the year 1978 at Nasik. It was an international
business unit of Gagan group which had an annual turnover of Rs 5,000 crores and an employees strength of 1,50,000. The group enjoyed a good reputation for its technology and quality. Gagan International Limited had an annual turnover of Rs. 1500 crores and its activities ranged from trading in the engineering and consumer products, to the manufacture of high quality finished leather, leather bags, leather purses and wallets and leather outfits and the execution of the turnkey projects and the project related management services overseas. ... he was also charged sheeted and suspended for four days. He was even served a show cause notice three times. The four days suspension costed him four days salary as a punishment, his family was kept informed by Maitre Gupta all through. However, by the end if six moths, Madan lal showed signs of complete recovery. He started coming to work regularly with an improved performance. The organization fulfilled its social commitment by transforming and retaining a good worker, even when he had undergone a dark period of two to three
years of drug addition.
1. The company faced the problem of mass absenteeism. Is it desirable to recruit workers from the same community?
2. Were the efforts put by the organization worth in transforming Madan lal from a drug addict to a performing worker? Justify your answer.
3. Was suspension of Madan lal justified? Comment.
4. Was the organization socially committed in a real sense or all the efforts were focused at profit making?
1. A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteeism. How should the management improve the organizational climate?
2.Discuss the nature and significance of morale ? Describe the relationship between morale and
productivity?
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Organizational Behaviour
1) Friendship groups are
a) Party Groups
b) Formal Group
c) Evolved informally
d) Social Groups
2) Effective communication is the foundation
a) Of modern organization
b) Of formal organization
c) Of Foreign relations
d) Of informal organization
3) Perception is used in
a) Selection of candidate for employment
b) Compensation and reward
c) Enrichment and motivation
d) None of the above.
...
9) Direct Communication________ are the rules of pattern and behaviour that are expected from all team members.
a) Norms
b) Regulations
c) Guidelines
d) Format
10) The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.
a) Security
b) Sensitive
c) Scrutiny
d) Saving
Part Two:
1. Explain ‘Y’ theory of Mc Gegor.
2. Explain Chris Argyris’s immaturity – maturity theory.
3. Explain ‘Halo effect’.
4. Write a note on ‘Reinforcement theory’.
5. Explain the terms “attitudes and values.
Caselet 1
Kanchan and company limited was one of the leading manufacturers of pumps for the domestic,
agriculture, and industrial use. It had its corporate office at Delhi. One of its plants was located at Faridabad, the industrial town of Haryana which is only 30 km away from Delhi. The plant at
Faridabad manufactured nearly 200 different types of pumps categories as, the mini domestic pump, jet pump, four inch submersible pump, single phase monoblock pump, three phase monoblock pump, end suction pump and pumps for special use. Target customers for these products were household units, farmers, urbans (municipal corporation, civil contractors etc.), industrial houses etc.Unit 1995, the company was one of the major players in all the market segments without having any threat from ..r the continuous improvement program . Ramchandran was appointed the chairman of the committee. Ramchandran after completing his preliminary investigation, forwarded the preliminary report to the management . The General Manager of the unit, Harish Narayan, noted that the unit had made a lot of progress through continuous improvement program but still the unit was not in a comfortable position in relation to its competitors. He was worried as to what the organization should do to speed up the process of continuous improvement.
1. Did kanchan and Company Limited adopt the right strategy in improving the overall performance of the organization?
2. Was it right to use a complex system for determining the workers incentives?
3. If you were the head of the unit, what steps would you have taken to remove the problems which were still persisting.
4. What should the company do to maintain and improve its market position?
Caselet 2
Gagan International Limited was established in the year 1978 at Nasik. It was an international
business unit of Gagan group which had an annual turnover of Rs 5,000 crores and an employees strength of 1,50,000. The group enjoyed a good reputation for its technology and quality. Gagan International Limited had an annual turnover of Rs. 1500 crores and its activities ranged from trading in the engineering and consumer products, to the manufacture of high quality finished leather, leather bags, leather purses and wallets and leather outfits and the execution of the turnkey projects and the project related management services overseas. ... he was also charged sheeted and suspended for four days. He was even served a show cause notice three times. The four days suspension costed him four days salary as a punishment, his family was kept informed by Maitre Gupta all through. However, by the end if six moths, Madan lal showed signs of complete recovery. He started coming to work regularly with an improved performance. The organization fulfilled its social commitment by transforming and retaining a good worker, even when he had undergone a dark period of two to three
years of drug addition.
1. The company faced the problem of mass absenteeism. Is it desirable to recruit workers from the same community?
2. Were the efforts put by the organization worth in transforming Madan lal from a drug addict to a performing worker? Justify your answer.
3. Was suspension of Madan lal justified? Comment.
4. Was the organization socially committed in a real sense or all the efforts were focused at profit making?
1. A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteeism. How should the management improve the organizational climate?
2.Discuss the nature and significance of morale ? Describe the relationship between morale and
productivity?
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