Semester I Examination Paper
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Principles and Practice of Management
1) ________ Decisions relate to the day to day operations of the enterprise generally taken by middle and
lower level management.
a) Productive
b) Qualitative
c) Non- productive
d) Operative
2) Organizational MBO was invented by ________.
a) Go slaws
b) Peter Drucker
c) W . Taylor
d) J G Melon
3) Barriers to delegation of authority would be:
a) Fear of loosing status by managers
b) Over-confidence among managers
c) Lack of trust in subordinates
d) All of the Above
...................
7) Management is said to be the combination of three factors, arts, science and the third is
a) Retrenchment
b) Projection
c) Economics
d) profession
8) Motivating a worker is to create a need and what else on the part of a worker to better his present
performance.
a) Professionalism
b) Motivation
c) Desire
d) Delegation
9) One of the external factors that influence management is
a) Technology
b) Globalization
c) Economic
d) Legal
10) What does decoding mean?
a) Message Downloading
b) Message Exploring
c) Message interpretation
d) Message Decoding
Part Two:
1. Differentiate between ‘Administration’ and ‘Management’.
2. What were the common drawbacks in classical and Neo classical theories of management?
3. Write a short on ‘Retrenchment corporate strategy’.
4. Write a short note on ‘Acceptance theory’.
Caselet 1
Dairy Crest is one of the UK’s leading chilled Dairy foods company. It provides dairy spreads and
butters, cheese, milk and milkshakes products for the retail grocery trade and major food
manufacturers. Founded in 1981, it employs around 7,000 people and has a turnover of £ 1.3 billion.
Following a period of substantial growth and capital investment-which included the strategic
acquisitions of Unigate in 2000 and the St Ivel spread brands in 2002-Dairy Crest turned its attention
to the development of its key personnel.’ .............
people actively to pursue their personal development plans,’ she said. It has also helped to further
develop and strengthen relationships between managers at different levels.
1. Explain the two program developed by Dairy Crest with the help of Roffey Park to train their
managers at different levels.
2. Designing a training session involves the analysis of training needs and plan a training
program. Explain the aspects such as the content of training sessions, the training
methods, the trainer and trainee aspect in designing of a training session.
Semester I Examination Paper
5
IIBM Institute of Business Management
Caselet 2
Risks are enormous in the petroleum business. The price of raw materials can swing from $4 to $40
per unit, dictators can affect the business climate at will, and human error resulting in an oil spill can
cost $3 billion or more. Royal Dutch/ Shell, an Anglo-Dutch multinational corporation, has a
reputation for handling such risks well. Despite soft prices in the oil industry, mounting costs for
development of new fields, and greater environmental requirements, Royal Dutch/Shell has adopted a
growth strategy.
At Royal Dutch/Shell, pursuing growth amid uncertainty has led to significant rewards. In
1990, the company passed Exxon to become the world’s largest oil company. The company has
annual revenues exceeding $100 billion and is able to handle most of its capital spending through
cash flow. ...............in Nigeria and for
supporting Nigeria’s military dictatorship by continuing to work in some parts of the country. Shell
has admitted that its environment standards in the country were not as high as elsewhere and has
offered to clean up the area, but does not want to abandon all of its operations in Nigeria. Cor
Semester I Examination Paper
6
IIBM Institute of Business Management
Herkstroker, Shell’s Dutch President, says: “We want a constructive solution. Leaving Nigeria
doesn’t get you that. It is much more constructive to stay there and do the right things, such as
reconciliation.
1. What evidence exists that Shell uses an effective decision-making process in making various
decisions? What were the various problems with decision-making?
2. Explain how scenarios help Shell’s managing directors engage in divergent thinking? Discuss the
limitations of such an approach?
1) General Electric was composed of one hundred businesses, before Jack Welch became the CEO.
When he became the CEO he streamlined the organization by selling businesses and acquired
new ones. He recreated the organization and made it a profitable firm in the world. Thus Jack
Welch became the greatest Transformational leader in the world. What makes a
Transformational leader so?
2) What are the different precautions should be taken by a job seeker while attaining
interviews?
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-1 Examination Paper MM.100
Principles and Practice of Management
1) ________ Decisions relate to the day to day operations of the enterprise generally taken by middle and
lower level management.
a) Productive
b) Qualitative
c) Non- productive
d) Operative
2) Organizational MBO was invented by ________.
a) Go slaws
b) Peter Drucker
c) W . Taylor
d) J G Melon
3) Barriers to delegation of authority would be:
a) Fear of loosing status by managers
b) Over-confidence among managers
c) Lack of trust in subordinates
d) All of the Above
...................
7) Management is said to be the combination of three factors, arts, science and the third is
a) Retrenchment
b) Projection
c) Economics
d) profession
8) Motivating a worker is to create a need and what else on the part of a worker to better his present
performance.
a) Professionalism
b) Motivation
c) Desire
d) Delegation
9) One of the external factors that influence management is
a) Technology
b) Globalization
c) Economic
d) Legal
10) What does decoding mean?
a) Message Downloading
b) Message Exploring
c) Message interpretation
d) Message Decoding
Part Two:
1. Differentiate between ‘Administration’ and ‘Management’.
2. What were the common drawbacks in classical and Neo classical theories of management?
3. Write a short on ‘Retrenchment corporate strategy’.
4. Write a short note on ‘Acceptance theory’.
Caselet 1
Dairy Crest is one of the UK’s leading chilled Dairy foods company. It provides dairy spreads and
butters, cheese, milk and milkshakes products for the retail grocery trade and major food
manufacturers. Founded in 1981, it employs around 7,000 people and has a turnover of £ 1.3 billion.
Following a period of substantial growth and capital investment-which included the strategic
acquisitions of Unigate in 2000 and the St Ivel spread brands in 2002-Dairy Crest turned its attention
to the development of its key personnel.’ .............
people actively to pursue their personal development plans,’ she said. It has also helped to further
develop and strengthen relationships between managers at different levels.
1. Explain the two program developed by Dairy Crest with the help of Roffey Park to train their
managers at different levels.
2. Designing a training session involves the analysis of training needs and plan a training
program. Explain the aspects such as the content of training sessions, the training
methods, the trainer and trainee aspect in designing of a training session.
Semester I Examination Paper
5
IIBM Institute of Business Management
Caselet 2
Risks are enormous in the petroleum business. The price of raw materials can swing from $4 to $40
per unit, dictators can affect the business climate at will, and human error resulting in an oil spill can
cost $3 billion or more. Royal Dutch/ Shell, an Anglo-Dutch multinational corporation, has a
reputation for handling such risks well. Despite soft prices in the oil industry, mounting costs for
development of new fields, and greater environmental requirements, Royal Dutch/Shell has adopted a
growth strategy.
At Royal Dutch/Shell, pursuing growth amid uncertainty has led to significant rewards. In
1990, the company passed Exxon to become the world’s largest oil company. The company has
annual revenues exceeding $100 billion and is able to handle most of its capital spending through
cash flow. ...............in Nigeria and for
supporting Nigeria’s military dictatorship by continuing to work in some parts of the country. Shell
has admitted that its environment standards in the country were not as high as elsewhere and has
offered to clean up the area, but does not want to abandon all of its operations in Nigeria. Cor
Semester I Examination Paper
6
IIBM Institute of Business Management
Herkstroker, Shell’s Dutch President, says: “We want a constructive solution. Leaving Nigeria
doesn’t get you that. It is much more constructive to stay there and do the right things, such as
reconciliation.
1. What evidence exists that Shell uses an effective decision-making process in making various
decisions? What were the various problems with decision-making?
2. Explain how scenarios help Shell’s managing directors engage in divergent thinking? Discuss the
limitations of such an approach?
1) General Electric was composed of one hundred businesses, before Jack Welch became the CEO.
When he became the CEO he streamlined the organization by selling businesses and acquired
new ones. He recreated the organization and made it a profitable firm in the world. Thus Jack
Welch became the greatest Transformational leader in the world. What makes a
Transformational leader so?
2) What are the different precautions should be taken by a job seeker while attaining
interviews?
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