School for Continuing Education (NGA-SCE)
Course: Retail Banking
Internal Assignment Applicable for December 2018 Examination
Assignment Marks: 30
NMIMS
December 2018 solved assignments: Contact us at assignmentssolution@gmail.com
1. Discuss in brief the most popular
retail banking products offered to customers with
reference to any one public sector
bank and one private bank of your choice and
comment on the preference of customers
towards these products for the type of bank.
(10 Marks)
2. Mr .Arun has recently joined as a
treasurer in a reputed Private sector bank. His
Manager ask him to prepare a short
note on the various types of risk faced by the banks.
In addition to this, he is required to
discuss the steps that bank takes to counter the risks
with reference to the current scenario
in banking which recently faced financial,
economic stability concerns. Help Arun
with his notes.
(10 Marks )
3. The Banking industry being a
‘service industry’, customer service is an important
aspect of the Retail Banking setup.
This is true for commercial/retail banks as well
central banks and the
regulators/government. Discuss the following questions that
affects the customers to a large scale
in the retail banking setup
a. There has been considerable debates
on who is better in providing better customer
service, public sector banks or
private banks. Who do you think is better and why? What
should the other type of bank do to
better themselves on customer service?
(5 Marks)
b. With the increasing emphasis on
Digital/ E-payments, incentives/concessions
provided to make non-cash transactions
through digital modes, highlight the various
risks that customers may face in
availing these modes of financial transactions.
(5 Marks)
NMIMS
December 2018 solved assignments: Contact us at assignmentssolution@gmail.com
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