Examination Paper: Health and Hospital Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Hospital Administration
1. A method of collaborative work in which visual display of information on flip charts or other
media to which other group member can use is:
a. Decision matrices
b. Multivoting
c. Boarding
d. Brainstorming
2. A tool for Data collection which summarize perception of a large sample of people is:
a. Surveys
b. Interviews
c. Check sheet
d. Data sheets
3. Members of Inspection control committee are:
a. Microbiologist, O.T. in charge, Medical Superintendent
b. Representative from Nursing Service, CSSD in charge, Representative from major clinical
department
..
8. Method of filing of Medical records in which involves filing of records in exact chronological
order according to unit / serial number:
a. Middle Digit filing
b. Terminal Digit filing
c. Straight Numeric filing
d. None of the above
9. Type of hospital in which the number of beds is over 300 beds is known as:
a. Large hospital
b. Medium sized hospital
c. Small hospital
d. None of the above
10. Meeting in hospital whose purpose is to pass on information received from agencies is:
a. Informative Meeting
b. Consultative Meeting
c. Executive Meeting
d. None of the above
Part Two:
1. What are the factors affecting “Retraining” in a hospital?
2. What is the optimum composition of the Drugs and Therapeutics?
3. What do you understand by outdoor patient department?
4. Write down the different members of Appointment committee of the hospital.
END OF SECTION A
Caselet 1
Rakesh and Gagan were two brothers who had graduate in Medicine in the year 1979. Both
established themselves as successful practitioners. In 1992, they decided to set up their own hospital
as both were familiar with the nitty-gritty of the profession after spending a decade as successful
practitioners. In the year 1994, the concept was concretized when three floors Arogya Hospital with a
bed capacity of 60 came into existence at Gwalior. The facilities provided by the hospital were
pathology, X-ray, blood bank and ICU. In the year 1998, ... by patients
and their attendants. In the second phase, observation of doctors and nurses was to be considered.
Although Ritu had full cooperation from the hospital management, yet she was apprehensive about
the employee’ acceptance of the new system. She had to wait and watch.
Questions:
1. Critically evaluate the factors identified by Ritu for enhancing organizational effectiveness.
2. Describe a performance appraisal system that you will recommend to Ritu for evaluating the
employees.
Caselet 2
The management of a hospital, faced with a resource crunch embarked on a cost containment
programme. Instructions were issued to various clinical, supportive and utility services to identify the
areas where co..r inventory related costs and analyzed the optimum interval
of ordering. He forwarded these results along with the other cost containment measures of the
Emergency Department to the hospital management. The recommendations of Dr. Systematic were
implemented and used as a model for other departments of the hospital. Dr. Systematic for effective
analysis and appraisal was honoured with the Doctor of the year award by the Hospital Management.
Questions:
1. What are the assumptions made by Dr. Systematic for their inventory model?
2. Do you recommend any further suggestion for inventory costs in a hospital?
1. Write in brief about structure and function of Hospital Organization.
2. Write in brief about process of Material Management in a hospital.
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Hospital Administration
1. A method of collaborative work in which visual display of information on flip charts or other
media to which other group member can use is:
a. Decision matrices
b. Multivoting
c. Boarding
d. Brainstorming
2. A tool for Data collection which summarize perception of a large sample of people is:
a. Surveys
b. Interviews
c. Check sheet
d. Data sheets
3. Members of Inspection control committee are:
a. Microbiologist, O.T. in charge, Medical Superintendent
b. Representative from Nursing Service, CSSD in charge, Representative from major clinical
department
..
8. Method of filing of Medical records in which involves filing of records in exact chronological
order according to unit / serial number:
a. Middle Digit filing
b. Terminal Digit filing
c. Straight Numeric filing
d. None of the above
9. Type of hospital in which the number of beds is over 300 beds is known as:
a. Large hospital
b. Medium sized hospital
c. Small hospital
d. None of the above
10. Meeting in hospital whose purpose is to pass on information received from agencies is:
a. Informative Meeting
b. Consultative Meeting
c. Executive Meeting
d. None of the above
Part Two:
1. What are the factors affecting “Retraining” in a hospital?
2. What is the optimum composition of the Drugs and Therapeutics?
3. What do you understand by outdoor patient department?
4. Write down the different members of Appointment committee of the hospital.
END OF SECTION A
Caselet 1
Rakesh and Gagan were two brothers who had graduate in Medicine in the year 1979. Both
established themselves as successful practitioners. In 1992, they decided to set up their own hospital
as both were familiar with the nitty-gritty of the profession after spending a decade as successful
practitioners. In the year 1994, the concept was concretized when three floors Arogya Hospital with a
bed capacity of 60 came into existence at Gwalior. The facilities provided by the hospital were
pathology, X-ray, blood bank and ICU. In the year 1998, ... by patients
and their attendants. In the second phase, observation of doctors and nurses was to be considered.
Although Ritu had full cooperation from the hospital management, yet she was apprehensive about
the employee’ acceptance of the new system. She had to wait and watch.
Questions:
1. Critically evaluate the factors identified by Ritu for enhancing organizational effectiveness.
2. Describe a performance appraisal system that you will recommend to Ritu for evaluating the
employees.
Caselet 2
The management of a hospital, faced with a resource crunch embarked on a cost containment
programme. Instructions were issued to various clinical, supportive and utility services to identify the
areas where co..r inventory related costs and analyzed the optimum interval
of ordering. He forwarded these results along with the other cost containment measures of the
Emergency Department to the hospital management. The recommendations of Dr. Systematic were
implemented and used as a model for other departments of the hospital. Dr. Systematic for effective
analysis and appraisal was honoured with the Doctor of the year award by the Hospital Management.
Questions:
1. What are the assumptions made by Dr. Systematic for their inventory model?
2. Do you recommend any further suggestion for inventory costs in a hospital?
1. Write in brief about structure and function of Hospital Organization.
2. Write in brief about process of Material Management in a hospital.
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