Examination Paper: Kaizen
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
KAIZEN CERTIFICATION
1. Kaizen has been called the single most powerful philosophy in
a. Chinese Management
b. Japanese Management
c. European Management
d. Canadian Management
2. Kaizen means ___________ a
a. Gradual Improvement
b. Satisfaction
c. Continuous & gradual improvements
d. Continuous change
3. Kaizen principles include
a. Focus on customers
b. Create work team
c. Inform every employee
d. All of the above
..
9. An internal customer have a right to expect and receive
a. Information germane to their tasks
b. Support to fulfill corporate objectives
c. Courtesy and respect
d. All of the above
10. The first part of enablement equation is ________.
a. Training
b. Communicating
c. Motivation
d. Empowerment
11. The enablement equation consists of
a. Communication + Training + Incentives
b. Communication + Training + Motivation + Money
c. Communication + Training + Motivation + Empowerment
d. None of these
12. Most common methods of researching customers and market include
a. Personal meetings
b. Customer focus groups
c. Customer panels
d. All of the above
Examination Paper: Kaizen
..
22. What makes a company’s culture?
a. Accounts of personal successes
b. Company’s Logo
c. Management information system
d. All of the above
23. A Kaizen approach can discover the root cause of _______ and help o introduce improvements.
a. Customer satisfaction
b. Customer behavior
c. Customer dissatisfaction
d. Customer’s perception
24. _________ and team autonomy are the foundation of corporate structure in Kaizen companies.
a. Work teams
b. Individuals
c. Employees
d. None of them
25. Market research gives a ________ picture to the company.
a. Micro
b. Macro
c. True
d. Imaginary
26. Kaizen promotes the idea of ___________ via many small evolutionary steps.
a. Changes
b. Progress
c. Advancing
d. Team building
27. A _______ in a Kaizen company must be a first- class communicator.
a. Customer
b. Managing Director
c. Team Leader
d. Employee
28. __________ are brief, focused, participatory and a vital part of the two-way management process.
a. Research
b. Team Meetings
c. Employee participation
d. None of these
Examination Paper: Kaizen
IIBM Institute of Business Management
29. Kaizen makes ___________ a natural and never- ending process.
a. Marketing
b. Communicating
c. Customer Care
d. Training
30. All Kaizen‘s instruments are ___________ centred.
a. Human
b. customers
c. Product
d. Quality
1. Write a short note on ‘Process- Oriented Management’ (POM).
2. Explain the rights and responsibilities of internalcustomers.
3. Give your views on the concept of ‘Kaizen’.
4. What do you understand by ’Strategic Planning’?
..
1. Describe the concept & ten principles of Kaizen
2. Discuss the concept of communications map.
3. What are the most common methods of researching customers and markets?
End of Section C
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
KAIZEN CERTIFICATION
1. Kaizen has been called the single most powerful philosophy in
a. Chinese Management
b. Japanese Management
c. European Management
d. Canadian Management
2. Kaizen means ___________ a
a. Gradual Improvement
b. Satisfaction
c. Continuous & gradual improvements
d. Continuous change
3. Kaizen principles include
a. Focus on customers
b. Create work team
c. Inform every employee
d. All of the above
..
9. An internal customer have a right to expect and receive
a. Information germane to their tasks
b. Support to fulfill corporate objectives
c. Courtesy and respect
d. All of the above
10. The first part of enablement equation is ________.
a. Training
b. Communicating
c. Motivation
d. Empowerment
11. The enablement equation consists of
a. Communication + Training + Incentives
b. Communication + Training + Motivation + Money
c. Communication + Training + Motivation + Empowerment
d. None of these
12. Most common methods of researching customers and market include
a. Personal meetings
b. Customer focus groups
c. Customer panels
d. All of the above
Examination Paper: Kaizen
..
22. What makes a company’s culture?
a. Accounts of personal successes
b. Company’s Logo
c. Management information system
d. All of the above
23. A Kaizen approach can discover the root cause of _______ and help o introduce improvements.
a. Customer satisfaction
b. Customer behavior
c. Customer dissatisfaction
d. Customer’s perception
24. _________ and team autonomy are the foundation of corporate structure in Kaizen companies.
a. Work teams
b. Individuals
c. Employees
d. None of them
25. Market research gives a ________ picture to the company.
a. Micro
b. Macro
c. True
d. Imaginary
26. Kaizen promotes the idea of ___________ via many small evolutionary steps.
a. Changes
b. Progress
c. Advancing
d. Team building
27. A _______ in a Kaizen company must be a first- class communicator.
a. Customer
b. Managing Director
c. Team Leader
d. Employee
28. __________ are brief, focused, participatory and a vital part of the two-way management process.
a. Research
b. Team Meetings
c. Employee participation
d. None of these
Examination Paper: Kaizen
IIBM Institute of Business Management
29. Kaizen makes ___________ a natural and never- ending process.
a. Marketing
b. Communicating
c. Customer Care
d. Training
30. All Kaizen‘s instruments are ___________ centred.
a. Human
b. customers
c. Product
d. Quality
1. Write a short note on ‘Process- Oriented Management’ (POM).
2. Explain the rights and responsibilities of internalcustomers.
3. Give your views on the concept of ‘Kaizen’.
4. What do you understand by ’Strategic Planning’?
..
1. Describe the concept & ten principles of Kaizen
2. Discuss the concept of communications map.
3. What are the most common methods of researching customers and markets?
End of Section C
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