NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Operations Management
Internal Assignment Applicable for April 2019 Examination
Assignment Marks: 30
1. Explain how the Theory of Constrains can be applied at an automobile repairing and
service center. (10 Marks)
2. Your company has compiled the following data on the small set of products that
comprise the specialty repair shop. Perform an ABC inventory classification for the
data. Which product(s) do you suggest the firm keep the tightest control over?
School for Continuing Education (NGA-SCE)
Course: Operations Management
Internal Assignment Applicable for April 2019 Examination
Assignment Marks: 30
1. Explain how the Theory of Constrains can be applied at an automobile repairing and
service center. (10 Marks)
2. Your company has compiled the following data on the small set of products that
comprise the specialty repair shop. Perform an ABC inventory classification for the
data. Which product(s) do you suggest the firm keep the tightest control over?
|
Item code
|
Annual demand
|
Unit cost (INR.)
|
|
A1
|
3000
|
20
|
|
B3
|
4000
|
45
|
|
D2
|
3000
|
35
|
|
C2
|
2000
|
30
|
|
A5
|
500
|
50
|
|
C9
|
680
|
15
|
|
D1
|
460
|
40
|
|
D3
|
1000
|
20
|
|
C3
|
450
|
500
|
|
F1
|
520
|
400
|
|
K5
|
5000
|
50
|
|
M1
|
680
|
400
|
|
N2
|
900
|
20
|
3. According to Tarí and Sabater (2004), firms must develop both the hard and soft parts of
TQM in order to succeed. While the hard elements are related to quality tools and
techniques for continuous improvement, the soft side is associated with management
concepts and principles such as team work, leadership, customer focus and culture
(Fotopoulos and Psomas, 2009). In their study about quality management tools and
techniques, Tarí and Sabater (2004) analyzed about 30 commonly used tools and
techniques such as benchmarking, brainstorming, design of experiments (DOE), failure
mode and effect analysis (FMEA), flow charts, poka yoke, quality function deployment
(QFD), quality improvement teams and statistical process control (SPC). Soft elements
indirectly affect performance, because they create an environment that facilitates the
implementation of hard elements (Rahman and Bullock, 2005).
(Source: Gerolamo et al. (2014), Quality Management: How do Brazilian Companies
use it?, Procedia - Social and Behavioral Sciences 143 ( 2014 ) 995 – 1000)
3a. Using examples from manufacturing industry, explain any two management concepts
and principles (soft practices) related to TQM. (5 Marks)
3b. Using examples from manufacturing industry, explain any two tools or techniques for
continuous improvement (hard elements) related to TQM. (5 Marks)
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