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MCA Semester III Examination Paper: Organization Behaviour
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-III Examination Paper MM.100
ORGANIZATIONAL BEHAVIOUR

1. In SOBC model ‘S’ stands for
a. System
b. Stimulus
c. Source
d. Section
2. Equity theorem of motivation was formulated by
a. M S Eve
b. Linda Goodman
c. Sigmund Freud
d. J S Adams
3. Maslow’s needs theory are not categorized into following needs
a. Social needs
b. Affiliation needs
c. Physiological needs
d. Specification needs
...
8. According to Maslow’s hierarchy need esteem comes at__________ position from bottom.
a. 2nd
b. 3rd
c. 4th
d. 5th
9. If the expectancy be ‘E’, Instrumentality be ‘I’ and Valence be ‘V’ then the Motivational factor ‘M’
will be given by
a. E*I/V
b. E+I+V
c. E/I*V
d. E*I*V
10. Informal communication is also called
a. Grapevine
b. Red vine
c. Adams communication
d. Dead communication
11. Pleasurable or positive emotional state resulting from the appraisal of one’s job, is called
a. Job Enrichment
b. Job Enlargement
c. Job Satisfaction
d. Job Rotation
12. The halo error in perception is very similar to
a. Selective Perception
b. Projection
c. Stereotyping
d. Contrast Effect
MCA Semester III Examination Paper: Organization Behaviour
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IIBM Institute of Business Management
13. Needs related to hunger, thirst , sleep etc, are considered as
a. Safety Needs
b. Physiological Needs
c. Social Needs
d. Self Actualization Needs
14. Horizontal expansion of a job that involves the addition of tasks at same level of skills
a. Job Enrichment
b. Job Rotation
c. Job enlargement
d. Management by objectives
15. A group consists of a manager and the employees who report to him, is called
a. Task Group
b. Command Group
c. Committee
d. Informal group
16. Where others can see things in ourselves which is not known to us. It is termed as
a. Public Area
b. Blind Area
c. Unknown Area
d. Hidden Area
...
20. A person belief in the truth, importance and interest value of self and work, is called
a. Challenge
b. Commitment
c. Control
d. Conflict
True & False:
1. Persuasive leaders use technique of circular response to encourage ideas to flow from the group
to him and vice versa.
2. Primary group is characterized by relatively close association among members.
3. Goal conflict arises when one person or one group desires a different outcome from others.
4. Halo effect refers to the tendency of perceiving people in terms of good and bad.
5. Values in organization are concerned about the knowledge of world and the basis of
organization.
..
9. Upward communication represents the flow of information from lower levels to top level.
10. Ulterior Transactions inhibit creativity, free thinking and social interaction.

1. What are Psychological games & why people play these games?
2. State the concept of ‘Span of Control’?
3. Define Bureaucracy?
4. Explain the concept of Script Analysis?

1. “Various theories of motivation approach the problems of motivation from different
perspectives, but they all emphasize similar set of relationships.” Explain this statement
bringing out the relationship between the different theories of Motivation.
2. A good leader is not necessarily a good manager.” Discuss this statement & compare leadership
with management.
3. “Structure of an organization should be tailor-made; search for a typical structure applicable to
all organizations is futile”. Discuss this statement & explain the contingent factors that should
be taken into account while designing an organization structure.

Managing Hotel Operations:IIBM papers: Contact at assignmentssolution@gmail.com

Managing Hotel Operations:IIBM papers: Contact at assignmentssolution@gmail.com
Examination Paper of Hotel Management
IIBM Institute of Business Management    1
IIBM Institute of Business Management
Examination Paper MM.100
Managing Hotel Operations
Section A: Objective Type & Short Questions (30 Marks)
?  This section consists of Multiple Choice and Short Note type Questions.
?  Answer all the questions.
?  Part one carries 1 mark each and Part two carries 5 marks each.
Part One:
Multiple Choices:
1.  Housekeeping is the responsibility of:
a.  Hotel manager    
b.  Reservation manager
c.  Rooms manager
d.  Executive assistant manager
2.  Which of the following is not the method of minimizing the overbooking problem:
a.  Increasing restrictive policy       
b.  Third party guaranty
c.  Threat of legislation
d.  Advance- deposit reservation
3.  Which of the following is the channel of the traditional reservation:
a.  The changing role of travel agent
b.  In-house reservation
c.  Central reservation center
d.  All of these
4.  The real component of “TQM” is?
a.  Bedding  
b.  Cleanliness
c.  Noise ,temperature and darkness
d.  All of the above
5.  Arrange the following into hotel organizational structure:
i.  The room manager
ii.  The general manager
iii.  The hotel manager
iv.  Manager of guest services.
Examination Paper of Hotel Management
IIBM Institute of Business Management    2
a.  i, ii, iii, iv        
b.  ii, iv, i, iii
c.   ii, iii ,i, iv
d.   iv, ii, iii, i
6.  Alphabetical  list of the day?s expected arrival, individually and by group is:
a.  Cancellation and change report        
b.  Daily analysis report
c.  Arrival report
d.  Central reservation report
7.  Which is not the component of credit management :
a.  Extending credit        
b.  Credit alert and skippers
c.  Minimizing charge backs
d.  None of these
8.  Reservation contained following information during the procedure are design to improve the
effectiveness of the front office:
a.  Arriving and departure dates    
b.  Number of night
c.  Number of person
d.  All of the above
9.  Bank card is the kind of?
a.  Debit card        
b.  Smart card
c.  Credit card
d.  None of these
10.  Segmentation  comes under:
a.  New product pattern      
b.  New market Pattern
c.  New product segmentation
d.  New management pattern
Part Two:
1.  Explain the special characteristics of hotel business?
2.  Differentiate between the marketing to the individual and marketing to the group?
3.  List the Information contained in reservation.
4.  Explain the organizational structure of hotel management?
Examination Paper of Hotel Management
IIBM Institute of Business Management    3
Section B: Caselets (40 Marks)
?  This section consists of Caselets.
?  Answer all the questions.
?  Each Caselet carries 20 marks.
?  Detailed information should form the part of your answer (Word limit 150 to 200 Words)
Caselet 1
HOTEL MANAGEMENT SYSTEMS
Service  industry  always  has  to  have  a  sharp  and  keen  focus  on  customer?s  requirements,  needs  and
expectations.  With the hotel, hospitality and tourism industry, the expectations are much more. These
are the sectors that have possibly the highest amount of customer interaction within the service sectors
and are most impacted by customer experience from step one.We at Softqube have designed an online,
real  time  hotel  management  software,  Symphony  for  the  sector  keeping  in  mind  their  needs  and
business requirements. Our aim is to bring to our clients faster, more responsive, agile, robust yet easy
to use and cost effective software that supports all their requirements in real time.
A Hotel Management System like ours, gives the most important information with single click be it the
information  about  room  reservation  and  availability,  conference  or  even  banquet  reservati on.  As  a
business  you  will  have  a  system  which  helps  hotel  to  manage  every  bit  of  information.
It is really important that when you visit the reception, can be provided easily by checking the system
and manage things accordingly.
Our  Online  hotel  management  system,  Symphony  gives  our  clients  a  software  that  is  good  in
maintaining all the stats of the hotel. The statistics include, but are not limited to revenues, occupancies,
room  enquiries,  availability.  The  hotel  team  and  staff  can  help  themselves  with  t hese  high  quality
systems, as folio management helps them to keep all the information about any of their boarders, their
needs, their complaints, and their precision and so on.
Question:
1.  What does this mean for the business of our clients?
Caselet 2
The provision of accommodation is a highly competitive market. As tourists look for the best possible
value  for  money,  hotel  operators  must  ensure  that  they  are  providing  a  quality  venue  with  cost
effective services. This program is based on the Mercure Hotel in Hobart and covers the key elements
of its operations (the inputs and processes that create the output). The program examines the ways in
which the design of its facility, the control of materials, the use of technology and the quality standards
all contribute to ensuring the hotel remains productive and competitive.
END OF SECTION A
Examination Paper of Hotel Management
IIBM Institute of Business Management    4
1.  Name one output of a hotel.
2.  Why is the layout of facilities important in a hotel?
Section C: Applied Theory (30 Marks)
?  This section consists of Applied Theory Questions.
?  Answer all the questions.
?  Each question carries 10 marks.
?  Detailed information should form the part of your answer (Word limit 200 to 250 Words)
1.  Explain the advantages and disadvantages of hotel technology?
2.  Discuss how the room rates impact on guest demand?
3.  Explain the traditional hotel industry?
END OF SECTION B
B
END OF SECTION C
Examination Paper of Hotel Management

ISO: 9001: 2008: IIBM Exam papers: Contact us for solutions at assignmentssolution@gmail.com

Examination Paper of ISO 9001 : 2008
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
ISO: 9001: 2008

1. A desired result is achieved more efficiently when activities & related resources are managed as a
a) Program
b) Process
c) Aim
d) Project
2. An advantage of process approach is
a) Internal working
b) External management
c) Ongoing control
d) None
3. A quality management system has confirmed to ISO 9001:2008 is aimed to achieve
a) Minimum quality
b) Best quality
c) Maximum profit
d) Customer satisfaction
4. If exclusions are not limited to requirements with clause 7, then which action is taken against
claims of confirmed
a) Claims of conformity to this international standard are not acceptable
b) Claims of conformity to this international standard are acceptable
c) Modify those exclusions
d) None
5. Whenever the term “product” is used, it can also mean
a) Cost
b) Quality
c) Profit
d) Service
……………………………………….
15. Clause, which requires that top management establish the quality policy is
a) Clause 5.3
b) Clause 5.1
c) Clause 3.2
d) Clause 4.3
16. Once the policy is established the organization must _________________ it.
a) Deploy
b) Implement
c) Recreate
d) Verify
17. The quality policy describes overall interactions and direction of an organization related to
quality as formally expressed by top management. This definition is defined by
a) Clause 3.2.4
b) Clause 3.3.1
c) Clause 3.1.1
d) Clause 3.2.7
18. Clause, which requires management of change so that the integrity of the quality management
system is maintained when the system is change, is
a) Clause 3.2.4
b) Clause 5.4.2
c) Clause 3.2.1
d) Clause 4.5.3
…………………………..
the operation of an organization?
a) Clause 3.6.1
b) Clause 3.3.3
c) Clause 3.3.1
d) Clause 3.3.2
Examination Paper of ISO 9001 : 2008
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IIBM Institute of Business Management
27. The work environment of an organization can be considered to be a combination of
a) Internal & external events
b) Human & process
c) Customers & consumers
d) Human & physical factors
28. Which physical factor can affect the work environment?
a) Heat
b) Hygiene
c) Humidity
d) All above
29. From the following which clause provides the essence of the use of the process approach?
a) Clause 4.1
b) Clause 8.1
c) Clause 7.1
d) All above
30. According to clause 3.4.2, the product is defined as
a) Result of a process
b) A service
c) Software
d) Hardware
………………………………….
40. According to clause 4.2.2, inputs relating to product requirements shall be determined and records
maintained. These inputs shall include
a) Functional and performance requirements
b) Applicable statuary & regulatory requirements
c) Where applicable, information derived form previous similar designs
d) All above
Examination Paper of ISO 9001 : 2008
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IIBM Institute of Business Management
41. Which clause defines the requirements specification for new product & maintains the records?
a) Clause 7.3.2
b) Clause 8.7.2
c) Clause 6.4.1
d) Clause 5.4.3
42. Which work should not begin until a document exits in form acceptable to all who have
responsibility for contributing to product specification?
a) Designing
b) Development
c) Production
d) Selling
43. Design and development output be provided in a way that can be used for
a) Identification
b) Justification
c) Validation
d) Verification
……………………………………..
d) Clause 7
54. The focus of clause 7.5.1, ‘control of production and service provision’, is the key concept that
processed need to be carried out under
a) Uncontrolled conditions
b) Controlled conditions
c) Both (a) & (b)
d) None
Examination Paper of ISO 9001 : 2008
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IIBM Institute of Business Management
55. If changes are made to process equipment, the product design, the materials used to produce the
product or to other significant factors such as new personnel, then the process often requires
a) Reevaluation
b) Revalidation
c) Reproduction
d) Recertification
56. Validation should be carried out at appropriate ________________ to respond to changes in
market requirements, regulations, or standard in addition to assuring the continued acceptable
performance of processes.
a) Intervals
b) Checkouts
c) Positions
d) Timings
57. Which one is true?
a) Identification and traceability are same
b) Identification and traceability are not same
c) Identification and traceability are not related
d) Identification and traceability are separate bur related issues
58. Identification and traceability is related to
a) Clause 7.5.3
b) Clause 7.5.2
c) Clause 8.2.1
d) Clause 7.5.1
………………………………
68. Is services are the product of an organization, clause 8.3 may have ___________ applicability.
a) Limited
b) Unlimited
c) Complete
d) Less
Examination Paper of ISO 9001 : 2008
11
IIBM Institute of Business Management
69. A(n) _______________ shall be established to define the controls & related responsibilities and
authorities for dealing with non conforming product.
a) Documented procedure
b) Report
c) File
d) Information
70. When nonconforming product is corrected it shall be subject to _________________ to
demonstrate conformity to the requirements.
a) Revalidation
b) Re verification
c) Review
d) Implement
71. The organization should consider documenting a process for addressing situations in which
_____________ is detected after delivery to or use by a customer has occurred.
a) Nonconformity product
b) Conformity product
c) Both (a) & (b)
d) None
72. The analysis of data shall provide information relating to
a) Customer satisfaction
b) Conformity to product requirements
c) Suppliers
d) All above
………………………………………
an integrated improvement mentality
throughout the organization.
a) Clause 8.5.4
b) Clause 8.4.1
c) Clause 8.5.1
d) Clause 8.3.2
Examination Paper of ISO 9001 : 2008
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IIBM Institute of Business Management
83. ________________ involves the taking action to eliminate the causes of nonconformities.
a) Corrective action
b) Preventive action
c) Improvement
d) Analysis of data
84. Clause, which is related to requirements for customer communications states that arrangement
must be made with customer relating to complains, is
a) Clause 8.3
b) Clause 8.5.2
c) Clause 7.2.3
d) Clause 6.2.1
85. In preventive action the organization is required to identify how it will eliminate the “causes” of
potential nonconformities in order to prevent their
a) Resources
b) Occurrence
c) Visibility
d) None
86. FMECA stands for
a) Failure modes, effect, and critical analysis
b) Failure modes, eliminate and cancel analysis
c) Foreign money exchange and complete association
d) None
…………………………………………
95. The approach in which audits all of the process, each major process can be ensure compliance
with ISO 9001:2008 called
a) Horizontal audit
b) Vertical audit
c) Both (a) & (b)
d) None
96. Vertical audits can be used for ________________ areas that have major parts of the overall
system.
a) Process
b) Planning
c) Functional
d) Improvement
Examination Paper of ISO 9001 : 2008
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IIBM Institute of Business Management
97. In which sector ISO 9001 certification is frequently used to increase confidence in the products &
services provided by certified organization?
a) Private
b) Public
c) Both (a) & (b)
d) None
98. The key objective of the ISO/IEC sector policy is
a) Maximize the use of generic QMS international standards
b) Support international trade & remove trade barriers
c) Support developing countries
d) All above
99. Records of audits and their results are described in
a) Clause 8.2.2
b) Clause 8.2.4
c) Clause 7.5
d) Clause 8.3.4
100. The basis used for calibration is defined in
a) Clause 7.3
b) Clause 7.6a
c) Clause 7.5.2a
d) Clause 7.3.4

International Financial Management: IIBM MBA Exam papers: Avail answers at assignmentssolution@gmail.com

Examination Paper
22
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
International Financial Management

1. Maintenance margin money denotes the minimum level to which the margin is allowed to
fall in the sequel of loss, if the balance drops below this, one has to deposit,
a. Initial margin amount
b. Variation margin amount
c. Maintenance margin amount
d. Initial as well as variation margin amount.
2. The two kind of swap in the forward market are
a. Forward swap and reverse swap.
b. Reverse swap and option swap.
c. Forward and option less swap.
d. Forward swap and option swap.
..
6. In cylinder or tunnel option, the correct option is
a. If the spot rate is lower than the lower strike rate then buyer has to pay lower spot rate.
b. If the spot rate is lower than the lower strike rate then buyer has to pay lower strike rate.
c. If the spot rate is higher than the higher strike rate then buyer has to pay lower strike
rate.
d. If the spot rate is higher than the higher strike rate then buyer has to pay higher strike
rate.
7. The concept of parallel loan says
a. Amount of the loan moves out of the county but it serves the purpose of internal loan
also.
b. Amount of the loan moves out of the county but it serves the purpose of cross border
loan.
c. Amount of the loan moves within the county and it serves the purpose of external loan
only.
d. Amount of the loan moves within the county but it serves the purpose of cross border
loan.
8. According to one of the earliest theory proposed by Hymer on the imperfect market
a. Multinational firm is a typical imperfect market.
b. Multinational firm is a perfect market
c. One should not look for control if want the maximum profit
d. None
9. If the NVP(net present value) from parent’s perspective and from the subsidiary’s
perspective are positive and negative respectively then
a. Project can not be accepted
b. Project shall be accepted
c. Project may be accepted but it is doubtful how far useful for parent unit.
d. Project may be accepted but chance of loss in host country currency will be there.
10. If ‘A’ and ‘B’ are the price elasticity of demand for import and export respectively then
devaluation helps to improve current account balance, only if
a. 2A + B is greater than 1.
b. A - B is equal to 0.
c. A+B is greater than 1.
d. A + B is lesser than 0.
Part Two:
1. Write a note on ‘Fixed Parity System’ for exchange rates.
2. What are Direct & Indirect Quotes of exchange rates?
3. What is ‘Forward Market Hedging’?
4. How could ‘Optimization of Portfolio’ be achieved?

Caselet 1
Managing Exchange Rate Risk
Mahindra International (India) imported spares of an engine from a US manufacturer for $ 5,000 per
annum at a price of $ 2.5 per piece. The average exchange rate during 2001-02 was Rs. 47.70/$. The
Indian company imported the spares also from a British manufacturer. In fact, it had diversified its
import in view of reducing the risk associated with the supply. The import from the USA was
competitive in view of the fact the same spares imported from the UK was slightly costlier. The
American spares cost Rs. 119.25 per piece, .. sterling did
not appreciate during this period. All this happened in the wake of the exchange rate changes.
Questions:
1. Mention the loss borne by the US exporter in the sequel of appreciation of dollar.
2. What strategy the Indian importer needs to follow to hedge the exchange rate risk?
Caselet 2
ABN Amro Bank and Correspondent Banking in India
ABN AMRO bank has emerged as a major correspondent bank owing to a large network. In India, it
operates in six major cities, viz. Baroda, Chennai, Kolkata, Mumbai, New Delhi and Pune. Being a
correspondence bank, its product offerings are found primarily in the area of trade and clearing. It is
doing well in these owing to strong tie-up with local Indian banks reaching 350 centres across the
country. As a result, payments are effected speedily and effectively.
.. institutions and corporate in the area of
regulatory, economic and financial matters including depository services.
Questions:
1. Describe the network of ABN AMRO Bank in India.
2. What role does it play for global cash management?
..
1. Crawling peg is the compromise between fixed exchange rate and floating exchange rate
discuss.
2. Is international working capital management more complex than the domestic working
capital management?

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Examination Paper of Semester IV
IIBM Institute of Business Management 1
IIBM Institute of Business Management
Semester-IV Examination Paper MM.100
Information System

1. Stationary device related to the mouse is
a. Trackball
b. Pointing Stick
c. Electronic mouse
d. None of the above
2. Assembler language is also called
a. First generation languages
b. Second generation languages
c. Fourth generation languages
d. None of the above
3. HTML stands for
a. Hypertext Markup Language
..
9. Midrange systems is
a. High-end network servers
b. Dependent on network servers for Windows software, processing power and storage
c. Client network servers
d. None of the above
10. D.B.M.S help in eradicating problem of
a. Data Redundancy
b. Data Dependency
c. Both (a) & (b)
d. None of the above
Part Two:
1. What are the advantages of a database management approach to the file processing approach?
2. Write a short note on Electronic data interchange?
3. Define Neural Networks?
4. Define the following
a. Prototyping
b. End-user development
END OF SECTION A

Caselet 1
Most companies store reams of data about their customers. The IT challenge has been how to
integrate and massage that information so the business units can respond immediately to changes in
sales and customer preferences.
Hency Schein Inc. (www.henryschein.com) has it figured out. The $2.8 billion distributor of
health care products designed and built a data warehouse with an in-house team of six IS
professionals. CIO Jim Harding says he knew that having the right skills was critical to the data
warehouse project, yet at the time, Schein had zero warehousing experience in its IT shop. So he and
Grace Monahan, vice president of business systems, hired people for what they call “Team Schein.”
Because Harding had chosen ...
daily, weekly, monthly and quarterly – for the analysis of sales and market trends. But today,
business users search, sort, and drill down for that information themselves in a fraction of the time.
The data warehouse has become “a part of our culture,” says Harding. “It’s got that kind of aura
about it within the company.”
1. What are some of the key requirements for building a good data warehouse? Use Henry Schein
Inc. as an example.
2. What are the key software tools needed to construct and use a data warehouse?
Caselet 2
The return on investment from voice-over-Internet protocol (VOIP) technology has proved difficult,
in part because upfront costs can be high and traditional long-distance phone charges have dropped
in recent years. Adding voice requires that all elements of the corporate network be tested – and in
some cases replaced or upgraded – for VOIP applications.
Grant Thornton. Chicago-based Grant Thorton Inc., (www.granthornton.com) , a global accounting
and auditing firm, has set up a VOIP network in the United States featuring centralized management,
five – digit dialing for calls between offices and employees, hub-based voice mail, and unfield
messaging. With 51 offices and 2,800 employees nationwide, “We really wanted our geographically
dispersed sales teams to be able to communicate more quickly and easily, enabling us to provide
faster, more flexible service,” says Kevin Lopez, national manager of telecommunications at Grant
Thornton.
The new network has been in place since last spring. Grant Thornton has cut communication
costs by routing voice traffic over its wide-area ...yees use the internal
audioconferencing capability. Over the next four years, Wetzel estimates that H.B. Fuller will save
about $2 million because of its VOIP investment.
1. What are the main business benefits that can be gained by companies that switch to VOIP
telephone systems?
2. What are some of the major cost factors that may limit a positive rate of return from investment
in VOIP projects?

1. What can be done to improve the security of business by using Internet?
2. What role does database management play in managing data as a Business resources?

Indian Power Sector: IIBM Exam papers: Avail solutions at assignmentssolution@gmail.com

Examination Paper of Power Management
IIBM Institute of Business Management    1
IIBM Institute of Business Management
Examination Paper MM.100
Indian Power Sector
..
1.  NTPC has placed appropriate emphasis on the quality aspects in
a.  Project Management
b.  Maintenance specialist
c.  Forecasting
d.  CRM
2.  Out of the following which one is NOT under Maintenance objectives
a.  To maximize plant availability & reliability
b.  To optimize maintenance cost.
c.  To create safety in work, equipment & environment
d.  Management of large size power stations.
3.  Import of capital equipment would be free from
a.  Income Tax
b.  Custom duty
c.  Sales tax
d.  None
..
8.  VCP stands for ___________________.
9.  KESC stands for __________________.
10.  WAPDA stands for ________________.
Part Two:
1.  Give the new policy initiatives which have been taken by the government of India in the recent
past.
2.  What  are  the  few  other  issues  which  confront  the  developers  particularly  at  the  time  of
finalizing the Power Purchase Agreement?
3.  What is Board Organization Structure of the Power Industry?
4.  Write a short note on Tata Electric Company.

Bharat  Research  Development  Corporation  (BRDC)  was  set  up  as  an  autonomous  body  under  the
supervision and control of Council of Scientific and  Industrial  Research. Its main function was to market
the various products as  presses  developed by the different laboratories in the country. These covered
such areas as electronics, metallurgy, chemistry, and physics on sale.
END OF SECTION A
Examination Paper of Power Management
IIBM Institute of Business Management    3
The entrepreneurs or industries interested in any of the items can write to BRDC and upon the payment
of nominal sum (ranging from Rs. 5 to 30) can get a printed report which is termed as a ‘project profile’.
This  covers  such  details  as  product  identification  and  specifications,  potential  applications,  types  of
machinery and raw materials required, cost of the project and estimated profit levels. If and when an
entrepreneur  gets  interested  in  a  particular  project,  ..,
in principle. BRDC, at present, does not have a market research cell. They are wondering whether they
should set up their own cell or should utilize the services of professional market research agencies, from
time to time, on assignment basis.
Questions:
1.  What recommendations would you offer to BRDC? Why?
2.  Do  you  think  by  giving  market  research  data  in  ‘project  profiles’,  the  working of  BRDC would
show any improvements? Why?
Caselet 2
“After  38  years  of  working  for  Agua  Energia  Electrica,  I  found  myself  in  the  dilemma  of  whether
accepting  a  “voluntary”  resignation  (not  “voluntary”  at  all,  because  I  was  pressured  to  accept  it),  or
keeping on fighting in defence of my job. The events of that time are so traumatic that remembering
them  makes  me  shudder.  I  had  always  worked  honestly,  expecting  to  retire  with  honors  when  the
moment came.
My health-deteriorated by stress-could not bear any more, and I eventually accepted the “voluntary”
resignation. Today, at 58 years of age, having enough years of service but not the required  age  of 65
stipulated  by  law.  I  cannot  retire,  nor  can  I  be  reinstated  because  the  electricity  market  is  totally
polarized.  Nobody  takes  advantage  of  my  training,  what  I  learnt  to  do  during  nearly  four  decades.  I
support my family on occasional jobs. .. They compensated
this by doing other activities, from which they obtained good results, but the economic problem was not
only consequence they suffered. The loss of his job caused one of them a psychological problem that
translated into a profound depression and which, after treatment with no result, led to his suicide.”
Question:
1.  Describe how the life of workers get effected by working for a long time in Power Companies
2.  What recommendations would you suggest to the worker who wants to give the resignation in
the above case? Why?

1.  Explain Revised Mega Power Project Policy and give the important features of this policy.
2.  Give  the  response  of  major  concerns  and  future  Outlook  of  the  Indian  Private  Power  Policy
which was introduced in October 1991.
3.  State  the  Inadequacies  &  Limitations  of  the  State  Electricity  Board  (SEBs)  of  Indian  Electricity
Industry.

Human Resource Development & Training:IIBM Exam papers: Contact us for solutions at assignmentssolution@gmail.com

IIBM Institute of Business Management
Examination Paper MM.100
Human Resource Development & Training

1) Who used the term ‘Intellectual Capital’ for the first time?
a. Alvin Toffler
b. Tseng and Jiao
c. J K Galbraith
d. Rouibah and Ould-al
2) Organizational behavior is a:
a. Micro perspective
b. Macro perspective
c. Neo perspective
d. Latent perspective
3) Ethics in H R Development means:
a. Accepted behavior
b. Rejected behavior
c. Unexpected behavior
d. There is no term like, in HRD
...
9) Norm reference tests are:
a. Tests designed to measure degree of learning
b. To maximize the individual differences an for comparing them with externals.
c. To test the learner has mastered the taught one or not.
d. None of the above
10) David Kolb gave the idea that learning is a:
a. Linear process
b. Slow process
c. Unlimited process
d. Circular process
Part Two:
1. Explain PCMM (People Capability Maturity Model) approach for HRD.
2. Write a short note on ‘HRD Strategy model’.
3. Explain the utility of ‘Training Process Pyramid’.
4. What are ‘on-the-job’ and ‘off-the-job’ techniques of training and development?

Caselet 1
Introduction to the organization:
XYZ Company was established 20 years ago, to manufacture gearbox components for diesel
engines. It employs around 250 people, having a head office, which employs a wide range of
personnel who are generally well educated and enthusiastic about their work, and a factory, which
employs semi-skilled local people who are generally disinterested in the products of the company
and who have an instrumental attitude to work, seeing salary as the only reward.
Brief Description of the Problem:
..
Questions:
1. What in your view are the central human resources issues involved in this case?
2. What strategy should Mr. Tanmoy Deb develop and implement for improving the present
system?
Examination Paper: Human Resource Management
4
IIBM Institute of Business Management
Caselet 2
Introduction to the organization:
XYZ Company is an existing profit making FMCG Company. The company has 600 personnel
and has branches all other the country. It has a separate training department with a Training
Manager, Mr. A.P. Mohan as its head who is supported by two qualified training officers. Mr.
Mohan has been in the company for the last 8 years and is very efficient.
Brief Description of the Problem:
Mr. Mohan wants to leave the organization. He is fed up with organizational politics. He is
dissatisfied and infact frustrated. There are several reasons attached to it. First and foremost is
that he is not paid adequately despite the fact that he has brought 12% growth in revenue to the
company. Second reason is that he is not consulted and constantly neglected while making
decisions on training aspects. ...
Questions:
1. Why a high performer like Mr. Mohan decided to leave the organization he has been long
part of?
2. Do you think Mr. A.P. Mohan took the right decision to leave the organization? What would
you have done if you were in his shoes?
..
1. Trace out the changing paradigm of growth. Why has human resource development assume
greater importance in present time?
2. Training effectiveness is crucial for the success of the training department. How will you
ensure it?
END OF SECTION C

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IIBM Institute of Business Management    5
IIBM Institute of Business Management
Examination Paper    MM.100
Front Office Operations
Section A: Objective Type & Short Questions (30 Marks)
?  This section consists of Multiple Choice and Short Note type Questions.
?  Answer all the questions.
?  Part one carries 1 mark each and Part two carries 5 marks each.
Part One:
Multiple Choices:
1.  To create a professional image and to make guest comfortable about the staff members is a factor
of______
a.  Personal presentation    
b.  An attentive manner
c.  Social skills
d.  Use of guest?s names
2  A small booklet which has the guest?s name, room number and room rate is_______
a.  Credit card         
b.  Key card
c.  Bedroom book
d.  Room status board
3.  Clear is a sign of_______
a.  Room left
b.  Room occupied
c.  Room vacant and ready
d.  Room vacant but not ready
4.  Which of the following is not a part of „Property Management System??
a.  General ledger    
b.  Registration
c.  Night audit
d.  Computer terminal
5.  Arrange the following as procedure for payment by credit card:
i.  Ask the client to sign the audit roll (retain the card)
ii.  Obtain the card from the client
iii.  Check that the signatures on the card and the voucher agree.
Examination Paper of Hotel Management
IIBM Institute of Business Management    6
iv.  Swipe the card through the machine.
a.  i, ii, iii, iv        
b.  ii, iv, i, iii
c.   ii, iii ,i, iv
d.   iv, ii, iii, i
6.  When the interest and desire is converted into booking or enquiry it is a result of:
a.  Interest        
b.  Attention
c.  Action
d.  Desire
7.  Providing an individual „PIN? number to the customer by the hotel authority is a feature of:
a.  Voice mail        
b.  Message waiting facility
c.  Fax
d.  Access to hotel services
8.      Cheques help in controlling frauds in the hotels.
a.  Crossing cheques      
b.  Cheque authorization
c.  Foreign cheques
d.  Blank cheques
9.  Which of the following is not included in the task performed mainly at the reception?
a.  Filing        
b.  Duplicating
c.  Word processing
d.  Reservation
10.      Chart is very time consuming to be up-dated and its errors results in lower
occupancy.
a.  Density chart      
b.  Density reservation chart
c.  Stop-go chart
d.  Conventional chart
Part Two:
1.   Differentiate between the organizational structure of „Small and Medium sized hotels?.
2.  State the main ways in which fire can be prevented in a hotel.
3.  List the main methods of „Non-verbal communication?.
Examination Paper of Hotel Management
IIBM Institute of Business Management    7
4.  Write a short note on „Inside Availability?.
Section B: Caselets (40 Marks)
?  This section consists of Caselets.
?  Answer all the questions.
?  Each Caselet carries 20 marks.
?  Detailed information should form the part of your answer (Word limit 150 to 200 Words)
Caselet 1
The Benson Hotel, a mid-sized independent property required new leadership. Mike Schwartz, Vicepresident of operations, pondered his next move as he reviewed last month?s financial statements. The
Benson was an eighty-five-room three-star property with a full-service restaurant, lounge, banquet and
health  club facilities.  The rapidly  changing  marketplace  and  new  competition from  well-established
franchises had made Mike?s job and the Benson?s position more tenuous. Mike decided to commission
a consultant?s report on the property. He called up his longtime friend Jim Burke, who had worked for
major chains across the country and was now a hospitality consultant.
“Jim, how are you old buddy?” Mike asked.
“I am doing very well Mike. This  consulting work has run me off my feet. What can I do for you?”
Jim Asked.
“Well Jim, I need an independent review of the Benson. We?re holding our own but these franchise
guys with their management contracts are really getting aggressive,” Mike said.
“Yes, I know what you mean Mike. I have just completed a marketing study for a new building across
town. These guys have some great programs. You have to try and stay ahead of them,” said Jim.
Mike asked, “Do you think you could visit the property and have some lunch next week? I would like
to  start  with  an  employee  survey  and  some  site  work.  You?ll  be  working  alongside  my  general
manager, Sean Waters. Sean?s been with us for about two years. Jim, I have some concerns about this
guy and I?d like to have a fresh set of eyes look at what?s going on at the Benson. Okay?”
Jim hesitated, “Okay Mike. How about next Thursday 10:00 a.m.? I?ll meet you in the lobby.”
“Wonderful, Jim. We?ll see you then.”
Sean waters had been recruited by Mike as a rising star. Sean?s background led Mike to believe he
possessed a true spirit for hospitality, especially in the food service area. Sean had worked his way up
in  reputable  full  –  service  properties  and  restaurants  while  completing  an  undergraduate  degree  in
hospitability.  So,  what  had  gone  so  wrong  at  the  Benson  for  Mike  to  feel  he  needed  to  bring  in  a
consultant to figure it out? Three months later Mike had an interim report on his desk.
Physical Plant Priorities
The following is a review of specific areas of the Benson Hotel that require attention.
Sales Office-  Located just off the lobby, this space is open to the public and is well below standards
for  this  level  of  property.  The  property  has  worked  hard  to  attract  the  corporate  market.  A  well renovated business center shared with a working sales area would enhance this area gently.
Banquet  Servery-  Located  on  the  lower  level  from  the  main  kitchen,  this  area  seems  more  of  a
storage area; in fact this could serve as a limited holding area for banquet service. There is no counte r
space and no secure shelving to store dishes, glassware, or cutlery. Floors and walls are in need of
refinishing. Guests have gained access to this area on occasion.
Exterior Garbage Area-  The main compactor located in the rear parking lot of the hotel  should be
enclosed.  It  is  unsightly  to  guests  and  can  be  viewed  from  the  road  by  surrounding  residences.  A
END OF SECTION A
Examination Paper of Hotel Management
IIBM Institute of Business Management    8
possible solution would be to pour a concrete slab allowing for drainage and build an enclosure on
three sides to ensure access for pick-up.
Access  for persons with disabilities  –Presently, the Benson has no access or rooms for guests with
disabilities. At least two units should be converted for this purpose. The main reconfigurations are the
bathrooms and doorways. On a few occasions guests with disabilities were observed leaving the hotel
for  other  properties  in  the  area  that  had  such  facilities.  It  is  a  good  marketing  initiative  and  may
become necessary to maintain the rating of the property.
Lobby- The lobby chairs and broadloom should be upgraded to reflect the marketplace and reputation
of the property.
Back Office Computer–  There is presently  no stand-  alone back office computer. The computers on
the  property  are  dated  and  solely  devoted  to  a  property  management  system  that  is  not  Windows
based. The following functions could be served with a back office computer.
?  Inventory analysis
?  Database marketing
?  Effective and professional word processing
Parking Lot –The rear parking lot is of particular concern; it does not reflect a three-star property.
Human Resources
The  Benson  Hotel  like  many  others  before  it,  had  over  the  years  placed  people  in  positions  of
authority  with  little  or  no  training  to  support  their  efforts.  This  was  true  in  the  following  revenue
centers.
Dining Room – During high season the dining room enjoys record covers on many nights. However,
there was one very stressful situation observed. The staffing was mixed with senior staff followed by
poorly  trained  “warm  bodies”.  The  situation  was  made  worse  by  the  supervisor,  Rachel,  who  was
perceived  by  the  staff  as  unfair,  unapproachable,  and  often  playing  favorites  with  her  friends  and
family. Rachel, in all fairness, has had no training and was clearly not the person for the job. She
repeatedly  showed  disrespect  for  her  fellow  workers  and  kitchen  staff.  Unfairness  was  clearly
displayed  in  the  allotment  of  high-gratuity-paying  work  such  as  banquets  and  bus  tours.  Rachel
played favorites. She would schedule herself and friends to serve high-gratuity events. If you were not
her favorite, you were relegated to breakfast shifts or similar low-gratuity work. An example is the
new girl, Donna, who Rachel hired this summer. Rachel is already giving preferential shifts to Donna
over  Isabel,  who  has  been  at  the  Benson  for  more  than  five  years.  Rachel  based  her  decision  on
Isabel?s poor performance, which Rachel said other employees would agree with. This was not the
case when fellow workers were asked. Rachel had also threatened to lay off Isabel in the slow months
instead  of  Donna  or  Rachel?s  daughter  Lucy.  This  was  clearly  an  old  management  style  and
unacceptable in any operation. Rachel is also resentful that the kitchen receives 25 percent of group
meal gratuities. In her opinion they do not deserve it. This feeling has permeated among her  allies,
instilling an “us against them” animosity between the kitchen and service staff.
Kitchen Operation –  The kitchen staff is competent, but leadership is seriously lacking in this area.
James, the interim kitchen supervisor, has difficulty coping with the restricted responsibilities placed
on him and often projects these feelings onto fellow staff. This attitude also has a further negative
effect on Rachel and her staff in the dining area. Chief Wilhelm left three months ago and left little
incentive  for  James  to  perform  his  duties  as  sous-chef.   James  is  somewhat  adrift,  constantly
complaining that he is doing a chef?s job and receiving cook?s pay.
Management  controls  and  reporting  such  as  inventory  are  inaccurate  at  best,  with  related  reports
poorly presented. Production and food handling require improvement from a quality and sanitation
point of view. It seems that many foods taken out for preparation or serving then are left out in a hot
kitchen  to  deteriorate  or  go  to  waste.  Scheduling  of  kitchen  employees  does  not  seem  to  relate  to
business  peaks  and  valleys.  This  has  resulted  in  calling  in  casual  kitchen  staff  on  short  notice,
resulting in paid-outs over the counter. One such employee is Gerald, the dishwasher who is Lucy?s
boyfriend. Rachel on occasion has taken it upon herself to call Gerald in for dishwashing duty when
clearly it is James?s responsibility to make the call. This situation provides an opportunity for Rachel
Examination Paper of Hotel Management
IIBM Institute of Business Management    9
to extend her influence beyond the realm of her authority and has led to increased friction between
Rachel and James.
Employee Audit
This part of Jim?s report was a detailed employee  audit interviewing employees on issues from the
parking lot all the way up to the general manager. It provided Mike with some food for thought. Jim?s
opening comments was: “if I had to make only one general statement about the relationship between
the employer and employees at this time, I would have to say that it is limping along at a slow, steady
pace. Most of the employees appear satisfied with the type of work they are doing and they speak
well for the company.” Under the section “Lack of Credibility  on the part of the General Manager,”
Mike?s worst fears were confirmed. Jim?s report continued, “As far as the remainder of the employees
are concerned, they do what they have to and then ignore the general manager. His level of credibility
with these employees is zero. One employee was very philosophical about it when she said “At least
we know what we have to deal with, and we are learning how to deal with him. If they get rid of him
we could get someone worse.” Supporting comments from employees included:
?  The general manager is always right.
?  The morale of the employees varies with the moods of the general manager
?  The general manager intimidates some employees.
?  The general manager tries to impress the upper management by pitching in to help when they are
here, but when they are not here he doesn?t lift a finger.
Jim summed up this section of his report to Mike like this: “This is a case of employees working well
in spite of the general manager rather than because of him. The main problem with this situatio n is
that a reputable company such as the Benson Hotel cannot support the actions of a general manager
with  this  type  of  comportment  and  still  maintain  a  workable  relationship  with  its  employees.  My
opinion at this point is that something has to change.”
Questions:
1.  Do you feel it was necessary for mike to commission a consultant?s report on the Benson? Why
or why not? How would you have approached the situation?
2.  Identify and propose solutions for the supervisory challenges in the kitchen and dining areas of
the „Benson Hotel?.
Caselet 2
The Rainbow Golf resort had something to celebrate. The 120- unit golf resort consisting of villas and
condominiums had recently been “re-branded” from a franchise to an independent property. The new
owner, Ken Okura, was reviewing the present organizational structure of the Rainbow along with the
files of key personnel presently running the operation. During the transition period Ken had recruited
his own team including a Vice-President of operations, Director of sales and marketing and Director
of Food and Beverage to restructure the organization; however, he still had a few key areas to fill in.
In the past, each member of the resort?s management team had staked out his or her own turf with
little internal communication. As a case in point, ken often noticed Shirley, the accountant, regularly
directing the front desk on policies and procedures. All this happened under the watch of Jeremy, the
resort?s Rooms Division Manager, who didn?t seem to take notice of such actions. Ken thought that
this overlap of authority surely must confuse the front desk staff.
The  transition  period  had  provided  Ken  with  a  window  of  opportunity  to  evaluate  the  line  and
supervisory staff. Ken had retained Ted Barrow, a human resources  consultant; his report?s findings
were quite a surprise to Ken. Ted?s report began with the following staff concerns:
?  The management does not work together. There is no teamwork, only “flexing” for power. Managers
are out to protect their turf. This attitude pervades the resort.
Examination Paper of Hotel Management
IIBM Institute of Business Management    10
?  There  is  no  apparent  overall  direction  for  the  resort.   If  there  is,  it  is  not  being  communicated
throughout the organization.
?  There is no general manager or controller on site. The feeling is that if these people were around,
conflict among the department heads could be avoided.
?  There is insufficient training. Employees are thrown into their jobs without being ready to perform
them properly. They should have proper preparation before they have to deal with guests.
?  Some departments (front desk in particular) are terribly understaffed. This causes service problems as
well as high staff turnover.
?  The staff morale is low. Employees work in separate departments and get caught in a rut. There is no
overall team spirit. It?s more like “every man for himself.”
?  There is little or no awareness of how other departments operate. This knowledge is necessary to help
us understand how we impact each other.
?  Many  people  are  currently  unhappy.  The  labor  pool  is  small,  and if they  leave  it  will  be  tough  to
replace them. Management should work to keep the staff happy.
?  There seems to be a consensus that staff members want to be able to provide good service, but too
many constraints are placed on them to be able to do so.
?  It is difficult to know who to go if someone has a problem with his or her manager. There should be
someone  designated  as  the  resort  manager  so  that  employees  have  someone  to  communicate  with
should the need to do so arise.
Ken  assembled  his  new  team  to  map  out  strategies  to  address  the  operational  challenges  and
employee concerns.
Questions:
1.  Identify and describe four short-term operational strategies Ken should implement immediately at
the Rainbow Golf Resort.
2.  Which form of top-down communication would be most suitable for the Rainbow Golf Resort to
achieve its objectives?
Section C: Applied Theory (30 Marks)
?  This section consists of Applied Theory Questions.
?  Answer all the questions.
?  Each question carries 10 marks.
?  Detailed information should form the part of your answer (Word limit 200 to 250 Words)
1.  Explain how the hotel receptionist can contribute to customer satisfaction?
2.  Discuss the methods of payments in a hotel.
3.  Discuss about the main principles of “Hotel Billing”.
S-2-300813
END OF SECTION B
B
END OF SECTION C

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Examination Paper: Banking and Financial Services Management
5
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Financial Services

1. NBFS stands for …………………………………………………………………………
2. ALCO is a decision making unit responsible for balance sheet planning from risk return
perspective. (T/F)
3. A contract of ‘Indemnity’ is one whereby:
a. A person tries to use the other’s property
b. A person promises to save the other’s property from loss caused.
c. A person tries to trick the property of other for some other person.
d. None of the above
4. The transaction between the lessor and the lessee being a demand sale is called:
a. First sale
b. Second sale
c. Third sale
d. Fourth sale
...
10. HUDCO stands for
………………………………………………………………………………………………………
Part Two:
1. What do you understand by “Lock-in period”.
2. Write a short note “Hybrid Debt Capital Instruments”.
3. What do you understand by “Bipartite Lease”?
4. What is “Suit for Quantum Meruit”?
END OF SECTION A
Section B: Caselets (40 marks)
•?This section consists of Caselets.
•?Answer all the questions.
•?Each Caselet carries 20 marks.
•?Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
Sunlight Industries Ltd manages its accounts receivables internally by its sales and credit
department. The cost of sales ledger administration stands at Rs 9 crores annually. It supplies
chemicals to heavy industries. These chemicals are used as raw material for further use of is directly
sold to industrial units for consumption. There is good demand for both the types of uses. For the
direct consumers, the company has a credit policy of 2/10, net 30. Past experience of the company
has been that on average 40 per cent of the customers avail of the discount while the balance of the
receivables are collected on average 75 d...
Question:
1. The CFO of Sunlight Industries seeks your advice as a financial consultant on the alternative
proposals. What advice would you give? Why? Calculations can be up to one digit only.
Caselet 2
Following are the financial statements for A Ltd and T Ltd for the current financial year. Both firms
operate in the same industry.
..
Assume that the two firms are in the process of negotiating a merger through an exchange of equity
shares. You have been asked to assist in establishing equitable exchange terms, and are required to:
(i) Decompose the share prices of both the companies into EPS and P/E components, and also segregate
their EPS figures into return on equity (ROE) and book value of intrinsic value per share (BVPS)
components.
(ii) Estimate future EPS growth rates for each firm.
(iii) Based on expected operating synergies, A Ltd estimates that the intrinsic value of T’s equity share
would be Rs 20 per share on its acquisition. You are required to develop a range of justifiable equity
share exchange ratios that can be offered by A Ltd’s shareholders. Based on your analysis in parts (i)
and (ii), would you expect the negotiated terms to be closer to the upper, or the lower exchange ratio
limits? Why?
(iv) Calculate the post-merger EPS based on an exchange ratio of 0.4 : 1 being offered by A Ltd. Indicate
the immediate EPS accretion or dilution, if any, that will occur for each group of shareholders.
(v) Based on a 0.4 :1 exchange ratio, and assuming that A’s pre-merger P/E ratio will continue after the
merger, estimate the post-merger market price. Show the resulting accretion or dilution in pre-merger
market prices.

1. The Hypothetical Finance Ltd has structured a hire-purchase deal. The required to make a down
payment of 20 per cent of the investment cost. The hire-term is four years with quarterly payment
in advance. The flat rate of interest is 13 per cent. The finance company would charge a frontended
documentation and service fee and allow rebate for prompt payment @ 0.5 per cent and 1
per cent of investment outlay respectively.
Assuming after paying 24th installment, a hirer wishes the purchase option, what is the interest
rebate according to (i) actuarial method, (ii) rule of 78 method and, (iii) SLM?
2. The Hypothetical Finance Ltd (HFL) has structured a hire-purchase deal for the Hypothetical
Industries Ltd (HIL) at a (flat) rate of interest of 13 per cent. The payment would be made in 36
equal monthly installments in arrears. The HIL is required to make a cash down payment of 20
per cent.
Assume that after paying the 24th installment, the HIL wishes to repay the outstanding amount
and purchase the equipment. What is the interest rebate per Rs 1,000 of investment cost,
according to the ERI/IRR method?

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Examination Paper: Export and Import Management
1
IIBM Institute Of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Export Import Management

1. In case of goods being rejected or wrong shipments which section of customer act provides
drawback facility on the customer’s duty?
a. Section 47
b. Section 88
c. Section 74
d. Section 40
2. Risks arising out of foreign law due to________________.
a. Lack of knowledge about foreign market
b. Expensive and complex litigation
c Both ‘a’ & ‘b’
d. None of the above
3. Import LC is also known as ______________________.
a. Letter of Debt
b. Bills of exchange
c. Open account
d. Letter of credit
....
9. Clearing and forwarding agents are an important link between_______________.
a. The exporter and various other agencies
b. The importer and various other agencies
c. Import and export of goods
d. All of the above
10. Which Regional issues are important to commercial success?
a. Taxation matters
b. Importance of negotiations
c. Degree of market risk
d. All of the above
Part Two:
1. Define EDI procedure.
2. Differentiation between “Measurement Rules” and “Pallet Rules”.
3. Explain the Benefits of Electronic Procurement.
4. What is DGCI$S?
5. Define the role of intermediaries in Shipping Industry.

Case let 1
“Large Package Meal” is a full-package meals service company, a large hotel by the Shanghai Li Yang
couple of laid-off workers, was founded in 1994 and now has developed into a small Suxichang and
Hangjiahu area famous food service businesses.“Popular Package Meal” service is divided into two
categories: lunch and package delivery services. Lunch mainly by the meat dish, vegetables, Lu Cai,
popular soup and fruit composition of normal. Available for customers to choose menu: six kinds of meat
dish, vegetables, 10 speci... logistics services, was
impressed by careful consideration of these concepts is the public packet meals company to maintain its
competitiveness need. But they are puzzled, popular package Meals Company’s ability to help third-party
logistics services.
Questions:
1. The public package meal companies implement service-time availability of difficulties, Explain.
2. The introduction of third-party logistics services to the public packet meals would you put forward
any firm recommendations?
Examination Paper: Export and Import Management
4
IIBM Institute Of Business Management
Case let 2
UPS is a large international express delivery company, has hundreds of planes in addition to its own cargo
planes, he also rented hundreds of aircraft cargo aircraft, the transport capacity of more than 1,000 a day.
UPS in this world has established more than 10 air transport transit center in more than 200 countries and
regions of the tens of thousands of delivery centers. UPS’s employees to reach hundreds of thousands.
Annual turnover of the amount could reach tens of billions of dollars; express delivery companies in the
world enjoy a high reputation.
UPS Company is engaged in correspondence, documents and parcel delivery business, the company
quickly. It is the world’s countries and regions have made access to the air traffic rights. In the China,
which established a number of delivery centers. A company to take advantage of high-tech means to
achieve rapid and safe, is a wide range of logistics services, image perfect.
Questions:
1. Why do we say UPS is an international logistics business, and general transport logistics
Company?
2. To describe the international express logistics enterprises in the development prospects.

1. Discuss the role of Banks in an export-import transaction.
2. Describe briefly the steps involved in export business to succeed in the era of
Globalization.
END OF SECTION B
END OF SECTION C

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Examination paper: Event Management
5
IIBM Institute of Business Management
Examination Paper MM.100
Event Marketing

1. Management of ____________ events is estimated to be growing at 100% annually as the
middle & upper classes have higher disposable incomes & less time.
a. Sports
b. Festival
c. Personal
d. Corporate
2. Who is responsible for organizing the event?
a. Organizer
b. Invitees
c. Sponsors
d. Delegates
3. It is an automated extension of the web which can share and reuse data with tremendous
reach & functionality:
a. Disruptive technology
b. Semantic technology
c. Synergetic combination of technologies
d. None of the above
4. An online web based solution providers for meetings of industry associations, corporate
meetings, hotels & trade shows
……………….
10. Servers, workstations with printers & scanners networks devices like modem, routers are
called:
a. General
b. Hardware
c. Software
d. Affordability
Part Two:
1. What are the different budgeting tools of Event Management?
…………………………
4. What is Sponsorship? Explain its process.

Case let 1
You are organizing a race for 20,000 runners. The biggest logistical problem you will face will be
at the end of the race. At this time, runners crossing the finish line are exhausted and don’t want
to run or walk another step. Media members wanting to take photographs and to interview front
runners compound this problem. Enthusiastic supporters wishing to congratulate those who finish
only add to it. All runners need to get across the line without hold-ups; otherwise, their times will
be affected.
You need to make plans to ensure that all runners cross the line, that they are advised of their
times, and that they receive free sponsor products, retrieve, their belongings, and attend the prizegiving
ceremony. Some participants and spectators will not wait for the final ceremony and will
wish to take the transportation provided back to the race starting point and go home.
Question:
1. Develop detailed operational plans for the end of the race, using estimates of finish times
and crowd-flow patterns for participants and spectators.
Case let 2
The Gold Mining Company is a night club venue that is popular during the months of November,
December, and January for its Friday night dance events. The staff working at this venue is ... her some cash to get medical
attention.
Questions:
1. Discuss the occupational safety and health issues of the staff concerned.
2. What are the responsibilities of the management in this case?

1. Event management systems must be efficient & at the same time affordable too. So, in
the basis of this statement state the qualities & essential features of a good event
management system.
2. Why Event Management has companies started mushrooming all over the country?

Entrepreneurship management:IIBM Exam papers: Avail solutions at assignmentssolution@gmail.com

Examination Paper of Entrepreneurship Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Entrepreneurship management
Section A: Objective Type & Short Questions (30 Marks)
? This section consists of Multiple Choice & Short Note type questions.
? Answer all the questions.
? Part One carries 1 mark each & Part Two carries 5 marks each.
Part One:
Multiple Choices:
1. These entrepreneurs are very much sceptical in their approach in adopting or innovating new
technology in their enterprise.
a. Adoptive or imitative entrepreneurs
b. Fabian entrepreneurs
c. Both (a) & (b)
d. None
2. These entrepreneurs are conservative or orthodox in outlook
a. Innovative entrepreneurs.
b. Drone entrepreneurs
c. Imitative entrepreneurs
d. None
3. Entrepreneurs primarily involve themselves in Research & Development activities.
a. Active Partners
b. Solo Operators
c. Inventors
d. None
4. SWOT stands for_____________
5. Which of the following comes under negotiable instruments?
a. Promissory Note
b. Bills of Exchange
c. Cheque
d. All of the above
6. Industrial Dispute Act passed in____________
a. 1948
b. 1947
c. 1920
d. 1950Examination Paper of Entrepreneurship Management
2
IIBM Institute of Business Management
7. KVIB stands for____________
a. Khadi and Village Industries Board
b. Khadi and Village Industrial Bank
c. Khadi and Village Insurence Bank
d. None
8. NABARD stands for____________
9. IFCI stands for____________
10. IDBI is a subsidiary of
a. State bank of India
b. Reserve bank of India
c. PNB
d. None
Part Two:
1. Discuss in brief the importance of cottage and village industries in india.
2. Write a short note on UTI
3. Write a short note on Cottage Industries.
4. What do you mean by Venture Capital?
Section B: Caselets (40 marks)
? This section consists of Caselets.
? Answer all the questions.
? Each caselet carries 20 marks.
? Detailed information should form the part of your answer (Word limit 200 to 250 words).
Caselet 1
Mahesh and Raja met while at a Compaq disc production company. Mahesh was in charge of editorial and
production, Raja ran the sales force. Mahesh decided to start his own company and invited Raja to join him.
Raja would handle sales and administration, while Mahesh managed the clients and directed production.MR
communications seemed like a perfect partnership. Things seemed to be going well, and they even landed a
major project.As time went by; Raja decided that he wanted a “creative” job too. He spent most of his time
producing Compaq discs rather than looking for new business. Mahesh?s loyality to Raja made him blind to
many things that were obvious to others. Because of their friendship, he trusted that Raja was taking care of
his side of the business. As it turned out, Raja was not very good at the taskshe had taken on. He made
mistakes that reduced expected profits. He was not making new sales contacts, which was supposed to be
the main part of his job. If that were not enough, the feelings that he was letting his friend downmade Raja
feel even worse. Raja began to avoid talking to Mahesh. He stopped coming into the office. Finally, he
END OF SECTION AExamination Paper of Entrepreneurship Management
3
IIBM Institute of Business Management
stopped returning phone calls. By the time Mahesh realised what was happening to the business, it was
too late. There were no new sales. What Mahesh thought were profits was the result of Raja not paying their
bills. Mahesh was left with more than Rs 5,50,000 in unpaid bills and other debts. A tearful message on the
answering machine from Raja “I?m moving out to Chennai for a while. Sorry it didn?t work out.” It took
Mahesh three years to dig out of the financial mess and get his new company up and running successfully.
Questions:
1. How could Mahesh and Raja have avoided the problems that led to the end of their partnership?
2. Why is this situation a good example of the difficulty in maintaining partnerships between friends?
Caselet 2
Reliance Engineering is a manufacturing firm with about 160 employees. The founder of the business,
Manoj, is not active now, and his son, Amit, is the person responsible for the business now. One of Amit?s
sister, Ashwini, runs a small branch distribution office. Her husband, Arun works out of that office as a
salesperson. There are two other people in the office Amit is reorganizing the business and planning to
eliminate the two other office functions by moving them to the home office. Ashwini wants to hire her 21-
year-old daughter, who has a degree, to fill the soon-to-be-created position of office assistant. From
everything Amit understands, this is not the right thing to do. However, Ashwini can not understand why.
Amit has two sons about to leave college. His other sister, Veena, has one son, now out of college, and three
daughters still in school.Amit is not yet sure who else might want to join the business, but one of his sons,
who will graduate with an industrial engineering degree next year, has expressed some interest.
Questions:
1. Is there a list of do?s and don?ts regarding employment of family members in a family business?
2. Amit has not got down to documenting a family employment policy yet. Help him frame one.
Section C: Applied Theory (30 marks)
? This section consists of Long Questions.
? Answer all the questions.
? Each question carries 15 marks.
? Detailed information should form the part of your answer (Word limit 150 to 200 words).
1. Explain the meaning and objectives of Entrepreneurship Development Programmes (EDPs) also
discuss the role of government in organizing EDPs.
2. What are the economic factors affecting the development of entrepreneurship? Explain the social
factors which govern the development of entrepreneurship.
END OF SECTION B
END OF SECTION C

Entrepreneurship Management:IIBM MBA Exam papers: Avail answers at assignmentssolution@gmail.com

Examination Paper: Entrepreneurship Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Entrepreneurship Management

Part One:
1. According to BBC English dictionary ‘Entrepreneur’ refers to……………………………
2. Quasi or Ostensible partners are those who have already retired from active participation.(T/F)
3. The minimum number of individuals required to form a cooperative society:
a. 5
b. 10
c. 15
d. 20
4. WTO stands for………………………………………………………………......................
5. MTNL stands for Metro Telephone Network Limited.(T/F)
……………………………..
10. IDBI is a subsidiary of:
a. State bank of India
b. Reserve bank of India
c. PNB
d. None of the above
Part Two:
1. Explain the role of ‘Ethics’ in Entrepreneurship.
………………………………………..
4. What is ‘Copyright’?

Caselet 1
Mahesh and Raja met while at a Compaq disc production company. Mahesh was in charge of editorial
and production, Raja ran the sales force. Mahesh decided to start his own company and invited Raja to
join him. Raja would handle sales and administration, while Mahesh managed the clients and directed
production.MR communications seemed like a perfect partnership. Things seemed to be going well, and
they even landed a major project. As time went by; Raja decided that he wanted a “creative” job too. He
…………………………….to dig out of the financial mess and get
his new company up and running successfully.
Examination Paper: Entrepreneurship Management
3
IIBM Institute of Business Management
Questions:
1. How could Mahesh and Raja have avoided the problems that led to the end of their partnership?
2. Why is this situation a good example of the difficulty in maintaining partnerships between friends?
Caselet 2
Reliance Engineering is a manufacturing firm with about 160 employees. The founder of the business,
Manoj, is not active now, and his son, Amit, is the person responsible for the business now. One of
Amit’s sisters, Ashwini, runs a small branch distribution office. Her husband, Arun works out of that
……………………sure who else might want to join the business, but one
of his sons, who will graduate with an industrial engineering degree next year, has expressed some
interest.
Questions:
1. Is there a list of do’s and don’ts regarding employment of family members in a family business?
2. Amit has not got down to documenting a family employment policy yet. Help him frame one.

1. Study the Second and Third All India Census on SSI and prepare a comparative analysis of the
results of the survey.
2. “Innovation generates entrepreneurship”, justify.
END OF SECTION C