Note: Both the Sections are compulsory
Section 1: Solve both the Case Studies (2 * 20 Marks)
Case 1:
Each SAP system has its own history. This history grows over years. New processes and modules get added, the system upgrades to newer releases. Employees come and go and more and more programs emerge that are no longer completely understood by the staff. Some typical problems develop:
……………………
The employees don’t take seriously the time that passes while the computer is showing the sand glass. IT specialists know however that this time, multiplied by the number of users of a system holds a considerable cost saving potential.
Questions:
1. What is the solution for these problems?
Case 2: A Day in the Life of an SAP Manager: Providing User-Friendly Solutions
After so many years (dozens of years should I say) in IT I am still surprised to notice how difficult are the relationships between the users and the IT departments. Whatever technology, and how “high” this “tech” is it is strange to see the same behaviors from IT people against this very-difficult-to-control population of users.
……………………
At the end they will have two false impressions:
• One is that they do a good job since nobody is complaining
• Second is that the users have no real need for some task simplifications
And the whole company loses thousands of days of productivity that could be used in more interesting tasks.
Questions:
1. Comment on the relevance of this article in today's times. Cite an example to support your comments.
2. Write in not more than 500 words your ability to create wealth in the community/company you work in. Wealth may not necessarily be in terms of money. It may refer to your ability to contribute to the wealth of your organization. Write in the context of above article.
Section 1: Solve both the Case Studies (2 * 20 Marks)
Case 1:
Each SAP system has its own history. This history grows over years. New processes and modules get added, the system upgrades to newer releases. Employees come and go and more and more programs emerge that are no longer completely understood by the staff. Some typical problems develop:
……………………
The employees don’t take seriously the time that passes while the computer is showing the sand glass. IT specialists know however that this time, multiplied by the number of users of a system holds a considerable cost saving potential.
Questions:
1. What is the solution for these problems?
Case 2: A Day in the Life of an SAP Manager: Providing User-Friendly Solutions
After so many years (dozens of years should I say) in IT I am still surprised to notice how difficult are the relationships between the users and the IT departments. Whatever technology, and how “high” this “tech” is it is strange to see the same behaviors from IT people against this very-difficult-to-control population of users.
……………………
At the end they will have two false impressions:
• One is that they do a good job since nobody is complaining
• Second is that the users have no real need for some task simplifications
And the whole company loses thousands of days of productivity that could be used in more interesting tasks.
Questions:
1. Comment on the relevance of this article in today's times. Cite an example to support your comments.
2. Write in not more than 500 words your ability to create wealth in the community/company you work in. Wealth may not necessarily be in terms of money. It may refer to your ability to contribute to the wealth of your organization. Write in the context of above article.
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