DIS11
System Management
Assignment – I
Assignment Code: 2017DIS11B1 Maximum Marks:
100
Last date of Submission: 15th
November 2017
Section A (50 Marks)
Q1. Describe
various factors needs to be considered while designing IT organizations?
Q2. Discuss the
benefits of using Consultants and Contractors.
Section B (50 Marks)
Attempt all the questions given at the end of
the Case. All questions carry equal marks.
REDESIGN
OF WEBSITE BY FITWELL INC.
FITWELL Inc. has turned to
collaboration software to transform its World Wide Web site into an interactive
experience and keep its customers coming back. Along the way, it has reduced
the hassles involved in updating the ever-changing contents of the Web site.
The sport shoe and sports apparel
manufacturer recently redesigned their Web site using Radnet WebShare, a
Web-based groupware system. FITWELL is using the built-in electronic-mail
hooks, discussion groups, bulletin boards, and E-mail postcards to make the
site far more interactive than when it debuted over 10 years ago, according to
the FITWELL’s director of net-marketing.
The goal was to create a Web site that
fostered a community of users, the Director said. “If you just try and use the
Web to sell them products, something is missing,” he said. The site gets about
800,000 hits per day, and the company has signed up about 25,000 site members.
FITWELL currently offers four micro
sites, each devoted to a particular fitness category, where customers can get
profiles of athletes and training tips from coaches. But visitors who fill out
a profile form in which they list their favorite sports will get customized
workout tips, news updates about their sport, and other information on future
favorite athletes. A Java-based sports ticker component that will let FITWELL
push game scores and sport stories to visitors is also in development.
“Delivering customized content via Web
sites is still pretty rare but extremely valuable to companies like FITWELL
that will sell to mass market,” said an analyst at a global market research
agency. It is particularly key for FITWELL, “which is probably marketing to a
younger audience that is looking for a fair amount of glitz,” he said.
FITWELL chose WebShare because it
provides the capability for FITWELL employees to update the contents of a Web
page – for example, modifying the address of a distributor or adding a recent
interview with a sports figure -–using a Web browser. And the workflow features
in WebShare help FITWELL manage the contents of its site.
FITWELL’s marketers can update
information and pass those changes to the appropriate people automatically
using a workflow program. Previously, updates to the site had to be coordinated
through FITWELL’s Internet service provider. The kind of do-it-yourself
updating that FITWELL now enjoys is one of the main advantages of using a
Web-based collaboration development tool such as WebShare.
Questions:
- Why is FITWELL redesigning their Web site?
- Do you agree with FITWELL’s changes to their Web site? If yes, why? If no, do you foresee any drawbacks in the change management process?
- What are the key steps required in developing a change management process? Illustrate with above case example?
- Attempt an assessment worksheet for change management at FITWELL.
DIS11
System Management
Assignment – II
Assignment Code: 2017DIS11B2 Maximum
Marks: 100
Last
date of Submission: 15th November 2017
Section
A
Q1. Describe the key steps required in developing a
Change Management Process?
Q2.
Define Storage Management? What are the desired traits of a Storage
Management?
Process Owner?
Section B
(50 Marks)
Attempt all the questions given at the end of
the Case. All questions carry equal marks.
KEEPING SYSTEMS
MANAGEMENT HEALTHY AT HEALTH SUPPORT SYSTEMS
Health Support Systems (HSS) is a
company that sells and supports information systems to health organizations.
When it was founded 30 years ago, HSS was fairly small. But today, with over 30
branch offices, 6000 employees, more than 2700 customers, and revenues of about
$900 million, HSS has expanded to the point where it could not be served by
just one systems management tool.
Twelve years ago, mainframes formed
the core of the company’s operations. But as the company and its customers
began turning to client/ server solutions, it became apparent that the same
type of all-encompassing systems management too available for the mainframe
environment would be harder to implement, says Malik Ibrahim, HSS’s senior
manager of information systems and operations.
“We have approximately 900 customers
running their applications from our data centre, and as we started developing
client/server applications, our customers, who were used to a high level of
service on the mainframes, wanted that same level of service for client/server
applications,’’ Ibrahim said.
So today, HSS uses Unicenter TNG by
Computer Associates to manage client/server operations for hundreds of
customers, as well as on 300 internal network servers. The Unicenter Software
is a cross-platform performance management system that helps clients and third
part vendors create IT management applications that run smoothly.
Ibrahim says one of the biggest
benefits of moving to Unicenter TNG has been increased efficiency. “We had
eight people dedicated just to make sure the severs were up and running, and
they were limited in what they could do because just making sure everything was
functioning took all of their time,” Ibrahim said.
Before Unicenter TNG, he says, “we can
look across the server farm at things like memory utilization, do training, and
generate reports. In one case, we found that one of our servers was being
utilized only 5 percent of the time and we were able to consolidate that server
with other workloads. That was one of those things where, unless you were
having people check in on a daily basis, the problem would go undetected.”
Questions:
1.
What
are some of the challenges of client/server systems performance management
comparing to managing mainframe systems?
2.
How
does Unicentre TNG help HSS in their client/server systems management?
3.
Discuss
key issues in applying systems management processes to client/server
environment using the case problem given above.
4. What emerging scenario you envisage
for Systems Management at HSS in next 2-3 years?
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