QM0011 - Principles and Philosophies of Quality Management _SUMMER DRIVE_ FOR Answers contact us at assignmentssolution@gmail.com

May 2012
Master of Business Administration - MBA Semester 3
QM0011 - Principles and Philosophies of Quality Management

ASSIGNMENT- Set 1
Marks 60
Note: Each Question carries 10 marks. Answer all the questions.
1. Mention some of the quality Gurus and their contributions
2. Define the term ‘quality’. Write a note on evolution of Quality.
3. Describe Dr. Edwards Deming’s “Fourteen points” of Quality management

Spring 2012 Master of Business Administration - MBA Semester 3 : FOR ANSWERS contact us at assignmentssolution@gmail.com

Spring 2012
Master of Business Administration - MBA Semester 3 QM0010 - Foundations of Quality Management (4 credits) (Book ID: B1240) ASSIGNMENT- Set 1 Marks 60 Note: Each Question carries 10 marks. Answer all the questions. 1. What are the dimensions of Quality? 2. Write a brief note on the concept of Total Quality Management. 3. Explain “quality economic approach” and “quality environmental approach”. 4. Explain the importance of customer satisfaction with an example. How do you measure customer satisfaction? 5. Explain Kaizen Approach to Problem Solving, with an example. 6. What is “Cost of Quality”? Differentiate between external failure cost and internal failure cost.

6. Describe the contribution of Genichi Taguchi towards Quality management.

Genichi Taguchi

Genichi Taguchi is a Japanese Statistician and engineer whose concepts only began to make an impact in the West during the 1980s. Genichi Taguchi is well-known for developing a methodology to improve quality and reduce costs, known as the "Taguchi Methods." In this engineering approach to quality control, Taguchi calls for off-line quality control, on-line quality control, and a system of experimental design to improve quality and reduce costs. His main contributions have been to our understanding of what product specification really means for quality and how such specifications can be translated into cost effective production.

Taguchi has made a very influential contribution to industrial statistics. Key elements of his quality philosophy include the following:

· Taguchi loss function, used to measure financial loss to society resulting from poor quality

· The philosophy of off-line quality control, designing products and processes so that they are insensitive ("robust") to parameters outside the design engineer’s control and

· Innovations in the statistical design of experiments

Features of Taguchi’s Contributions

· Taguchi was well known for developing a methodology to improve quality of manufactured goods and to reduce costs. This methodology referred to as ‘Taguchi’s method’ is used as a mechanism for evaluating and implementing improvements in the desired characteristics of products.