OM08
Quality Management
(For
CNM Cases)
Assignment - II
Assignment
Code: 2016OM08A2
Last Date of Submission: 30th
April 2016
Maximum Marks: 100
Attempt all the questions. All the questions are compulsory and
carry equal marks.
Section-A
1 What is the Gap Model of service quality measurement? What are the limitations of the SERVQUAL instrument?
2 Explain how total productive maintenance could be applied to
some of the following service industries:
(a) Bank
(b) Hospital
3 What kind of organization climate is
(a) Conducive
to Business Process Re-engineering (BPR)
(b) Unfavorable
to Business Process Re-engineering (BPR)
4 Define Quality Function Deployment (QFD and state its
characteristics features
Section-B
Case Study
A company supplies toys to a customer in lots of 10000. The company and
customer have agreed on an acceptable quality level of 1% and a lot tolerance
proportion defective as 3% . The consultant has suggested that the following
procedure be used to determine whether or not it will accept a shipment: 20 toys will be sampled randomly and if 1 or
fewer toys are defective it will accept the shipment else it will reject the
shipment.
Case Questions
1.
As a
purchaser as well as the vendor making the shipment, would you consider the
risk associated with this type of sampling would be acceptable?
2.
Evaluate
the risk for the purchaser as well as to the vendor and suggest your
recommendation.
3. Derive the OC Curve for this sampling
plan.
No comments:
Post a Comment