1 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
Question Booklet Code: C Duration: 2 Hours
Course: Executive Master of Business Administration Year: First Year
Paper Code: 102109 Paper Name: Business Communication
ATTEMPT ALL THE BELOW MENTIONED QUESTIONS
1. Recruitment is
a. Positive Process
b. Negative Process
c. Neutral
d. None of the above
2. The training imparted to a new
employee to induct him into a new social
setting of his work, is called
a. Orientation training
b. Job training
c. Corrective training
d. Promotional training
3. Which of the following is not a phase of
the job design process?
a. The specification of the method of performing
each task
b. The specification of individual tasks
c. The combination of individual tasks into
specific jobs
d. The specification of the measurement of
performance of each task
4. Data obtained from job analysis has
utility for all but which of the following
human resource management activities?
a. Selection
b. Training
c. Job redesign
d. Labour relations
5. When assigning weights to factors, sub
factors and degrees
a. There is one best technique
b. judgment plays a major role
c. the weights assigned must stay away
constant from job to job
d. none of these
6. Pay refers to
a. All the extrinsic rewards that employees
b. The rewards that employees receive as result
of their employment
c. Only the base wage or salary that employees
receive
d. The actual money that employees receive in
exchange for their work
7. Policies for a successful compensation
system must address which of the
following issues?
a. style and quality of leadership
b. Social relationships
c. Intrinsic job interests
d. Perceived long term opportunities
8. Which of the following is not a
recommendation to help avoid the
problems associated with wage and salary
surveys?
a. generate survey data at the beginning of the
calendar year
b. consider variations in job descriptions
c. compare more than base wage or salary
d. make comparisons of the participating
companies for comparability
9. Successful career planning and
development requires action from
a. The organization, his employees’ immediate
manager and the employee
b. The employee and his/her immediate
manager
c. A variety of sources both internal and
external to the organization
d. the employee with some assistance/guidance
from his or her immediate manager
10. The ultimate goal of Organizational
development is to
a. structure the organizational environment so
that managers and employees can use their
developed skills and abilities to the fullest
b. reduce the levels of uncertainty in
managerial decision making throughout the
organization
c. create an internal environment which is
conducive to self expression the cost of quality
d. Change the traditional relationship between
the supervisors and subordinates
CMJ UNIVERSITY, SHILLONG
TERM END EXAMINATION - 2013
2 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
11. A frequently used method for
determining training need involves
a. In depth interviews of randomly selected
employees
b. Group discussion with employees group
c. individual skill assessment by supervisors
d. Observation analysis conducted by training
experts
12. One advantage of on the job training
involves
a. environmental control
b. short time horizons for learning
c. the fact that trainee is being productive
d. the relaxed pace inherent to the procedure
13. One advantage of the use of job
rotation, a development tool is that
a. The learner is encouraged to make mistakes
b. it is relatively easy to perceive factual
information
c. the training is practical
d. the time horizons are usually short
14. Sensitivity training
a. Usually involves 2 or 3 participants
b. Generally has a structured agenda
c. focuses primarily on decision making
d. is used frequently in practice
15. Personnel policy deals with
a. working of employees
b. settling of disputes
c. placing persons properly
d. none of the above
16. Which of the following is the external
source of recruitment?
a. promotion from within
b. transfer of employees
c. unsolicited applicants
d. none of the above
17. Scrutiny of applications is the
a. last step in selection process
b. first step in selection process
c. third step in selection process
d. none of the above
18 Orientation is generally given to
a. new entrants
b. previous employees
c. supervisory staff
d. none of the above
19. Vestibule training is provided
a. on the job
b. in the class room
c. training department
d. none of the above
20. Under worker‟s participation scheme
a. workers participate in decision making
process
b. workers get more benefits
c. workers increase their output
d. none of the above
21. Personality tests aim at
a. Measuring the basic make up of the
individual
b. Measuring the candidate’s knowledge and
skill
c. Measuring the candidate’s intelligence
d. none of the above
22. The sources of recruitment are
a. internal
b. external
c. internal as well as external
d. none of the above
23. In a means of communication, which
have the features of immediacy of both
receiving and sending
a) Fax
b) E-mail
c) Telegram
d) None of the above
24. How many types of communication are
there?
a) One
b) Two
c) Three
d) Four
25. “Sunita talking to her manager” which
piece of communications is she dealing
with?
a) Internal
b) External
c) Formal
d) Informal
26. Meeting are based on
a) Issue
b) Topics
c) Predetermined topic
d) Minutes
27. The singular form of the word „agenda‟
is
a) Agenda
b) Agendum
c) Agendrum
d) Agndrum
28. Which piece of document is meant for
the distribution to a large group of people?
a) Circulars
b) Notices
c) Memos
d) None
3 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
29. One of the great tools that is used to
handle the complaining customers the
acronym stands for
a) Believe, Listen, Apologize, Satisfy, Thank
b) Believe, Satisfy, Thank, Apologize, Listen
c) Believe, Listen, Satisfy, Apologize, Treat
d) Believe, Listen, Apologize, Suggest, Thank
30. __________ is an encoding process of
communication
a) Writing
b) Reading
c) Speaking
d) None
31. Which type of abbreviations is PRO
(Public Relationship Officer) stands for
a) Field abbreviations
b) Personal abbreviations
c) Commonly used abbreviations
d) None of the above
32. While writing a business letter it is
important that your letter be
a) Short and specify
b) Short and direct
c) Concise and correct
d) Concise and direct
33. Our business letter is drafted in two
styles i e
a) Block and halved
b) Blocked and semi- blocked
c) Halved and semi-blocked
d) Semi-blocked and halved
34. Components of memo are
a) Header, Summary, Action, Purpose
b) Header, Presentation, Summary, Action
c) Header, Purpose, Summary, Action
d) Header, Summary, Presentation, Action
35. How many character space is given
while writing a report?
a) 5
b) 4
c) 3
d) 2
36. Which document is distributed for a
large group of people?
a) Circulars
b) Memos
c) Reports
d) Notices
37. For an immediate feedback we
normally send
a) Circulars
b) Notices
c) Memos
d) None
38. Creature is an example of
a) Masculine gender
b) Feminine gender
c) Neuter gender
d) None
39. ___________ is usually subjective and
talk of feeling and experiences
a) Expository essay
b) Descriptive essay
c) Reflective essay
d) None
40. Citations and references lists placed at
the end of each chapter are said to be as
a) Explanatory note
b) End note
c) Foot note
d) None
41. Each letter in a word is given a funny
meaning for learning
a) Homonyms
b) Mnemonics
c) Proof readers
d) None of these
42. “Counselling and Counselling” is an
example of
a) Homonyms
b) Mnemonics
c) Proof reading
d) None
43. „Sip‟ this proof reading symbol stands
for
a) Leaving space
b) Insert comma
c) Full stop
d) Spelling mistake
44. „Pron‟ stands for
a) Problem with final-ed
b) Problem with pronoun
c) Problem with parallel form
d) Problem with finals
45. Generally takes place as a supportive
form of communication
a) Written
b) Non-Verbal
c) Verbal
d) Oral
46. There are punctuation categories
a) 7
b) 11
c) 12
d) 14
4 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
47. Enclose the words of a speaker
a) Quotation mark
b) Colon
c) Apostrophe
d) Semi-colon
48. The person who co-ordinate G D is
called
a) Co-ordinator
b) Assistant
c) Moderator
d) Mediator
49. Economic, social, political, sports/film
related and it based topics are the
categories of which type of GD
a) Knowledge based GD
b) Topic based GD
c) Press release
d) Fax
50. An interview is a meeting for which
purpose
a) Special Purpose
b) Common Purpose
c) Occasional Purpose
d) None of these
51. Interviews are conducted to assess the
work of an employee
a) Open
b) Personal
c) Common
d) Appraisal
52. “Her daughter is travelling” The girl
has not come home yet following sentence
is an example of
a) Reference
b) Lexical Replacement
c) Ellipses
d) Subsitution
53. The precise writing of our own details
in today‟s world is
a) Resume
b) Biodata
c) Curriculam Vitae
d) Introduction
54. While writing a resume
a) Split your knowledge with the field of
expertise required by the employer
b) Be Consistent
c) Be very ethical
d) None
55. ______ and _____ contains the
information about the report in a nutshell
a) Precise, Summary
b) Abstract, Summary
c) Thesis, Precise
d) None
56. Homonyms are the words having,
a) Different spellings but same sound
b) Different sounds but same spelling
c) Different spellings and different sounds
d) Differing spelling and meaning but same
sound
57. What is the life blood of organization?
a) English
b) Society
c) Communication
d) Interaction
58. Informal communication leads to
a) Negligence and disobedience
b) The successful output
c) Determined
d) Wastage of time
59. “Calls for apologies” and rules on
disagreement follows in
a) Formal meetings
b) Information meetings
c) Charity meetings
d) None
60. This is a miniature version of memo
which defines all important information
have to be mentioned there
a) Action
b) Summary
c) Concise
d) Precise
61. The comprehensive list of the various
sources of information we have used in
our performances
a) Ingredients
b) Bibliography
c) Recipe
d) None
62. The standard for English language are
based on the way English spoken in
a) U K
b) U S
c) Europe
d) U K and U S
63. Add the proper prefix to the given
word „spelt‟
a) Dis
b) Mis
c) Off
d) None
5 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
64. Which one is not the part of using
correct punctuation?
a) Changes the meaning
b) Punctuation decides the combination of two
words to make a phrase or a clause
c) Punctuation can helps in creating effects for
the style of writing
d) Punctuation is used to give only attraction
65. Which punctuation mark is said to be a
„period‟ in American English
a) Comma
b) Semi-colon
c) Hyphen
d) Full stop
66. “The Spanish speaking members were
united,” find the mistake in a given
sentence
a) Question mark is missing
b) Colon has to be inserted
c) Hyphen is missing
d) Dash is to be inserted
67. What tries to link a new or weak
product to more established brands?
a) Corporate Sponsorship
b) Corporate umbrella advertising
c) Advocacy advertising
d) Public service advertising
68. „AIDA‟ stands for
a) Attention, Intelligence, Desperate and Action
b) Action, Interest, Depth and Attention
c) Attention, Interest, Desire and Action
d) Action, Interest, Desperate and Attention
69. The “Manuscript Format” is specialized
format for which type of reports
a) Longer reports
b) Shorter reports
c) Medium
d) All reports
70. The three main principles of precise
writing are
a) Coverage, Communication, Complete
b) Condensation, Communication, Complete
c) Comprehension, Coverage, Communication
d) Condensation, Comprehension, Coverage
Question Booklet Code: C Duration: 2 Hours
Course: Executive Master of Business Administration Year: First Year
Paper Code: 102109 Paper Name: Business Communication
ATTEMPT ALL THE BELOW MENTIONED QUESTIONS
1. Recruitment is
a. Positive Process
b. Negative Process
c. Neutral
d. None of the above
2. The training imparted to a new
employee to induct him into a new social
setting of his work, is called
a. Orientation training
b. Job training
c. Corrective training
d. Promotional training
3. Which of the following is not a phase of
the job design process?
a. The specification of the method of performing
each task
b. The specification of individual tasks
c. The combination of individual tasks into
specific jobs
d. The specification of the measurement of
performance of each task
4. Data obtained from job analysis has
utility for all but which of the following
human resource management activities?
a. Selection
b. Training
c. Job redesign
d. Labour relations
5. When assigning weights to factors, sub
factors and degrees
a. There is one best technique
b. judgment plays a major role
c. the weights assigned must stay away
constant from job to job
d. none of these
6. Pay refers to
a. All the extrinsic rewards that employees
b. The rewards that employees receive as result
of their employment
c. Only the base wage or salary that employees
receive
d. The actual money that employees receive in
exchange for their work
7. Policies for a successful compensation
system must address which of the
following issues?
a. style and quality of leadership
b. Social relationships
c. Intrinsic job interests
d. Perceived long term opportunities
8. Which of the following is not a
recommendation to help avoid the
problems associated with wage and salary
surveys?
a. generate survey data at the beginning of the
calendar year
b. consider variations in job descriptions
c. compare more than base wage or salary
d. make comparisons of the participating
companies for comparability
9. Successful career planning and
development requires action from
a. The organization, his employees’ immediate
manager and the employee
b. The employee and his/her immediate
manager
c. A variety of sources both internal and
external to the organization
d. the employee with some assistance/guidance
from his or her immediate manager
10. The ultimate goal of Organizational
development is to
a. structure the organizational environment so
that managers and employees can use their
developed skills and abilities to the fullest
b. reduce the levels of uncertainty in
managerial decision making throughout the
organization
c. create an internal environment which is
conducive to self expression the cost of quality
d. Change the traditional relationship between
the supervisors and subordinates
CMJ UNIVERSITY, SHILLONG
TERM END EXAMINATION - 2013
2 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
11. A frequently used method for
determining training need involves
a. In depth interviews of randomly selected
employees
b. Group discussion with employees group
c. individual skill assessment by supervisors
d. Observation analysis conducted by training
experts
12. One advantage of on the job training
involves
a. environmental control
b. short time horizons for learning
c. the fact that trainee is being productive
d. the relaxed pace inherent to the procedure
13. One advantage of the use of job
rotation, a development tool is that
a. The learner is encouraged to make mistakes
b. it is relatively easy to perceive factual
information
c. the training is practical
d. the time horizons are usually short
14. Sensitivity training
a. Usually involves 2 or 3 participants
b. Generally has a structured agenda
c. focuses primarily on decision making
d. is used frequently in practice
15. Personnel policy deals with
a. working of employees
b. settling of disputes
c. placing persons properly
d. none of the above
16. Which of the following is the external
source of recruitment?
a. promotion from within
b. transfer of employees
c. unsolicited applicants
d. none of the above
17. Scrutiny of applications is the
a. last step in selection process
b. first step in selection process
c. third step in selection process
d. none of the above
18 Orientation is generally given to
a. new entrants
b. previous employees
c. supervisory staff
d. none of the above
19. Vestibule training is provided
a. on the job
b. in the class room
c. training department
d. none of the above
20. Under worker‟s participation scheme
a. workers participate in decision making
process
b. workers get more benefits
c. workers increase their output
d. none of the above
21. Personality tests aim at
a. Measuring the basic make up of the
individual
b. Measuring the candidate’s knowledge and
skill
c. Measuring the candidate’s intelligence
d. none of the above
22. The sources of recruitment are
a. internal
b. external
c. internal as well as external
d. none of the above
23. In a means of communication, which
have the features of immediacy of both
receiving and sending
a) Fax
b) E-mail
c) Telegram
d) None of the above
24. How many types of communication are
there?
a) One
b) Two
c) Three
d) Four
25. “Sunita talking to her manager” which
piece of communications is she dealing
with?
a) Internal
b) External
c) Formal
d) Informal
26. Meeting are based on
a) Issue
b) Topics
c) Predetermined topic
d) Minutes
27. The singular form of the word „agenda‟
is
a) Agenda
b) Agendum
c) Agendrum
d) Agndrum
28. Which piece of document is meant for
the distribution to a large group of people?
a) Circulars
b) Notices
c) Memos
d) None
3 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
29. One of the great tools that is used to
handle the complaining customers the
acronym stands for
a) Believe, Listen, Apologize, Satisfy, Thank
b) Believe, Satisfy, Thank, Apologize, Listen
c) Believe, Listen, Satisfy, Apologize, Treat
d) Believe, Listen, Apologize, Suggest, Thank
30. __________ is an encoding process of
communication
a) Writing
b) Reading
c) Speaking
d) None
31. Which type of abbreviations is PRO
(Public Relationship Officer) stands for
a) Field abbreviations
b) Personal abbreviations
c) Commonly used abbreviations
d) None of the above
32. While writing a business letter it is
important that your letter be
a) Short and specify
b) Short and direct
c) Concise and correct
d) Concise and direct
33. Our business letter is drafted in two
styles i e
a) Block and halved
b) Blocked and semi- blocked
c) Halved and semi-blocked
d) Semi-blocked and halved
34. Components of memo are
a) Header, Summary, Action, Purpose
b) Header, Presentation, Summary, Action
c) Header, Purpose, Summary, Action
d) Header, Summary, Presentation, Action
35. How many character space is given
while writing a report?
a) 5
b) 4
c) 3
d) 2
36. Which document is distributed for a
large group of people?
a) Circulars
b) Memos
c) Reports
d) Notices
37. For an immediate feedback we
normally send
a) Circulars
b) Notices
c) Memos
d) None
38. Creature is an example of
a) Masculine gender
b) Feminine gender
c) Neuter gender
d) None
39. ___________ is usually subjective and
talk of feeling and experiences
a) Expository essay
b) Descriptive essay
c) Reflective essay
d) None
40. Citations and references lists placed at
the end of each chapter are said to be as
a) Explanatory note
b) End note
c) Foot note
d) None
41. Each letter in a word is given a funny
meaning for learning
a) Homonyms
b) Mnemonics
c) Proof readers
d) None of these
42. “Counselling and Counselling” is an
example of
a) Homonyms
b) Mnemonics
c) Proof reading
d) None
43. „Sip‟ this proof reading symbol stands
for
a) Leaving space
b) Insert comma
c) Full stop
d) Spelling mistake
44. „Pron‟ stands for
a) Problem with final-ed
b) Problem with pronoun
c) Problem with parallel form
d) Problem with finals
45. Generally takes place as a supportive
form of communication
a) Written
b) Non-Verbal
c) Verbal
d) Oral
46. There are punctuation categories
a) 7
b) 11
c) 12
d) 14
4 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
47. Enclose the words of a speaker
a) Quotation mark
b) Colon
c) Apostrophe
d) Semi-colon
48. The person who co-ordinate G D is
called
a) Co-ordinator
b) Assistant
c) Moderator
d) Mediator
49. Economic, social, political, sports/film
related and it based topics are the
categories of which type of GD
a) Knowledge based GD
b) Topic based GD
c) Press release
d) Fax
50. An interview is a meeting for which
purpose
a) Special Purpose
b) Common Purpose
c) Occasional Purpose
d) None of these
51. Interviews are conducted to assess the
work of an employee
a) Open
b) Personal
c) Common
d) Appraisal
52. “Her daughter is travelling” The girl
has not come home yet following sentence
is an example of
a) Reference
b) Lexical Replacement
c) Ellipses
d) Subsitution
53. The precise writing of our own details
in today‟s world is
a) Resume
b) Biodata
c) Curriculam Vitae
d) Introduction
54. While writing a resume
a) Split your knowledge with the field of
expertise required by the employer
b) Be Consistent
c) Be very ethical
d) None
55. ______ and _____ contains the
information about the report in a nutshell
a) Precise, Summary
b) Abstract, Summary
c) Thesis, Precise
d) None
56. Homonyms are the words having,
a) Different spellings but same sound
b) Different sounds but same spelling
c) Different spellings and different sounds
d) Differing spelling and meaning but same
sound
57. What is the life blood of organization?
a) English
b) Society
c) Communication
d) Interaction
58. Informal communication leads to
a) Negligence and disobedience
b) The successful output
c) Determined
d) Wastage of time
59. “Calls for apologies” and rules on
disagreement follows in
a) Formal meetings
b) Information meetings
c) Charity meetings
d) None
60. This is a miniature version of memo
which defines all important information
have to be mentioned there
a) Action
b) Summary
c) Concise
d) Precise
61. The comprehensive list of the various
sources of information we have used in
our performances
a) Ingredients
b) Bibliography
c) Recipe
d) None
62. The standard for English language are
based on the way English spoken in
a) U K
b) U S
c) Europe
d) U K and U S
63. Add the proper prefix to the given
word „spelt‟
a) Dis
b) Mis
c) Off
d) None
5 | P a g e Centre for Collaboration of Industry and Institutions (CCII) – www.cmju.in
64. Which one is not the part of using
correct punctuation?
a) Changes the meaning
b) Punctuation decides the combination of two
words to make a phrase or a clause
c) Punctuation can helps in creating effects for
the style of writing
d) Punctuation is used to give only attraction
65. Which punctuation mark is said to be a
„period‟ in American English
a) Comma
b) Semi-colon
c) Hyphen
d) Full stop
66. “The Spanish speaking members were
united,” find the mistake in a given
sentence
a) Question mark is missing
b) Colon has to be inserted
c) Hyphen is missing
d) Dash is to be inserted
67. What tries to link a new or weak
product to more established brands?
a) Corporate Sponsorship
b) Corporate umbrella advertising
c) Advocacy advertising
d) Public service advertising
68. „AIDA‟ stands for
a) Attention, Intelligence, Desperate and Action
b) Action, Interest, Depth and Attention
c) Attention, Interest, Desire and Action
d) Action, Interest, Desperate and Attention
69. The “Manuscript Format” is specialized
format for which type of reports
a) Longer reports
b) Shorter reports
c) Medium
d) All reports
70. The three main principles of precise
writing are
a) Coverage, Communication, Complete
b) Condensation, Communication, Complete
c) Comprehension, Coverage, Communication
d) Condensation, Comprehension, Coverage
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