assignmentssolution@gmail.com

Get Assignments and Projects prepared by experts at a very nominal fee.

More than 8 years in assisting assignments and projects/dissertation/thesis of MBA,BBA,BCA,MCA,PhD and others-

Contact us at : Email : assignmentssolution@gmail.com

Help for : SMU, IIBM,IMT, NMIMS, NIBM ,KSBM, KAIZAN, ISBM, SYMBIOSIS, NIMS, IGNOU, XAVIER, XIBMS, ISM, PSBM, NSBM, NIRM, ISBM, ISMRC, ICMIND, UPES and many others.

Help in : Assignments, projects, M.Phil,Ph.D disseration & thesis,case studies

Courses,MBA,BBA,PhD,MPhil,EMBA,MIB,DMS,MMS,BMS,GDS etc

Contact us at : Email : assignmentssolution@gmail.com



Friday 31 May 2013

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Hospitality Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Hospitality Management
Section A: Objective Type (30 marks)
•This section consists of True and False.
•Answer all the questions.
•Each question carries 3 marks.
True and False:
1. ADA stands for………………………………………………………………………………
2. NOT stands for National Offices of Tourism.
3. Management contracts have been responsible for the hotel industry’s rapid boom since the
1960s.
4. High-speed Internet service is free form of information technology that these businesses can
utilize.
5. One of the most crucial IT decisions is choosing the right POS system.
6. Forecasting is the prediction of present outcomes.
7. The top independent restaurant in terms of sales is the Tavern on the Green in New York
City, which opened in 1976.
8. A fine dining restaurant is one where a good selection of seat arranged is offered.
9. Terms to understand in B&I foodservices are contractors, self-operators, & Liaison
personnel.
10. Every manager must function as a leader, motivating and encouraging employees is called
spokesperson role.
END OF SECTION A
Examination Paper: Hospitality Management
2
IIBM Institute of Business Management
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
Airline Commission Caps
Travel agents have begun legal action and public campaigns to combat several airlines’ decisions to
lower commissions for writing tickets, and have warned of higher ticket costs if other airlines follow.
Most U.S. airlines have lowered the commission rate on tickets for domestic flights to a $20 cap for a
round-trip fare. International commissions also fell and vary from airline to airline.As consumers
begin to balk at rising prices and Wall Street presses for continued earnings growth, airlines must cut
costs by turning to their second largest expense, the $12 billion spent annually for costs such as travel
agent commissions. It has become clear that airlines can do nothing about fuel prices management has
any power over is the area of distinction expenses.American Express Corporate Services Agencies,
which books mostly business travelers, warned that if other airlines follow suit, some travel agencies
will go out of business. That would send more businesses to airlines’ reservation agents, who do not
offer the lowest available fares from all carries, or could result in travel agents passing costs along to
consumers.The American Society of Travel Agents, which represent 24,000 agents, and The
Association of Retail Travel Agents, a trade group that represents 4,000 travel agents, have
announced they will seek U.S. congressional approval to allow small, “business-sized” travel agents
to bargain collectively with the major airlines and to steer customers to “friendly” airlines when
negotiating fails. The associations believe that the cut in commissions in less than three years is a slap
in the face.After the introduction of the initial cap of $25 for one-way domestic tickets and $50 for
round-trip tickets, many agents complained caps would eliminate jobs and reduce earnings. A class
action lawsuit followed on behalf of 33,000 travel agents, alleging price fixing. Some travel agents
also steered customers away from other airlines such as Delta in retaliation.In September 1996,
American, Delta, Northwest, and United agreed to pay $72 million in cash to settle the lawsuit.
Questions:
1. If you owned a travel agency, what would your reaction to the reduced commission cap be?
2. What options would you consider?
Caselet 2
Java Coffee House
Michelle Wong is manager of the Java Coffee House at a busy location on Union Street in San
Francisco. Michelle says that there are several challenges in operating a busy coffeehouse, such as
training staff to handle unusual circumstances. For example, one guest consumed a cup of coffee and
ate two-thirds of a piece of cake and then said he didn’t like the cake. Another problem is suppliers
who quote good prices to get her business and then, two weeks later, raise the price of some of the
items. Michelle says that young employees she has at the Java Coffee House are her greatest
challenge of all. According to Michelle, there are four kinds of employees – lazy; good , but not
responsible; those who steal; and great ones who are no trouble.
Examination Paper: Hospitality Management
3
IIBM Institute of Business Management
Questions:
1. What are some suggestions for training staff to handle unusual circumstances?
2. How do you ensure that suppliers are delivering the product at the price quote?
END OF SECTION B
Section C: Applied Theory (30 marks)
1. Looking to the future, which is the best organization structure for a theme park? A fifty-room
resort? A mid-priced Italian restaurant? An economy 100 room hotel? A 3,000-room casino hotel?
2. Depict the main obstacles that exist when motivating low-level employees, such as the
housekeeping staff of a hotel. Give specific examples. What is different from this situation versus
motivating professional, such as the head chef?
END OF SECTION C

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper of Foreign Trade management
IIBM Institute of Business Management 1
IIBM Institute of Business Management
Examination Paper MM.100
Indian Foreign Trade
Section A: Objective Type (30 Marks)
This section consists of Multiple Choice Questions and Short Questions
Answer all the questions
Part one carry 1 mark each and Part Two questions carry 5 marks each.
Part One:
1. Which of the following is NOT an initiative for attracting a higher Quantum of FDI?
a. Further Liberalization of Foreign Trade Policy
b. Rationalisation of Labour Policy
c. Development of Infrastructure
d. Increase in Joint ventures
2. ECB stands for ______________________________
3. The textile and garment exports have been affected due to __________________
4. _____ is a popular export inductive scheme.
5. To overcome many of the problems associated with the advance licensing system this scheme
was introduced
a. Passbook Scheme
b. EPGC Scheme
c. Post Export Duty Exemption Scheme
d. Duty Drawback Scheme
6. Which of the following is a potential Export product
a. Automobile Products c. Agricultural Products
b. Leather Products d. Engineering Products
7. To give a special trust for export of computer software which of the following scheme was
developed
a. DEPB Scheme c. EOU/EPI Scheme
b. EPCG Scheme d. Duty Exemption scheme
8. It is a bilateral agreement between two countries to purchase specific amounts of each other’s
products over a specified period of time
a. Swap c. Clearing
b. Switch d. Evidence Accounts
Examination Paper of Foreign Trade management
IIBM Institute of Business Management 2
9. TRIPS stands for ____________________________
10. Foreign Investment Promotion Board does not consist which of the following member
a. Secretary Minister of External Affairs
b. Industry Secretary - Chairman
c. Foreign Investment Minister
d. Finance Secretary
Part Two:
1. Write a short note on ‘Globalisation’?
2. Differentiate between Current Account Convertibility and Capital Account Convertibility?
3. Define ‘Deemed Exports’?
4. Discus the measures announced in the Union Budget 1990 – 00 for Trade Policy Reforms?
Section B: Caselets (40 Marks)
This section consists of Caselets
Answer all the questions
Each Caselet carries 20 marks each.
Detailed information should form the part of your answer (Word limit 150 to 200 Words)
Caselet 1
An American World Wide Corporation has decided to expand aggressively in Asia. It plans to source
much of its raw materials and subcontracting there and manufacture and market throughout Asia, from
Japan in the north to New Zealand in the South.
You were appointed to organize and direct this major new effort and one question was where to locate
the regional headquarters for the Asian Division (ADR). After considerable study, you selected the island
nation of Luau...
Required
Q. Give some suggestions to improve the Government and Public Relations?
Caselet 2
Vertex, the tenth largest bank in the world has promoted world – class institutions in India. A few of
such institutions built by Vertex are National Stock Exchange, The National Securities Depository
Services Limited, Stock Holding Corporation of India etc. vertex is a strategic investor in a plethora of
institutions, which have revolutionized the Indian Financial Markets. Vertex promoted Vertex Bank to
make the formal foray of the Vertex group into commercial banking. The birth of Vertex Bank took place
after RBI issued guidelines to for the entry of new private sector banks in January 19, 1993.
Subsequently, Vertex as promoters sought permission to establish a commercial bank and retained..
Questions
Q 1. Discuss the measures adopted by the bank for promoting its retail products?
Q2. Evaluate the impact of strategies on financial performance of the firm?
END OF SECTION B
Examination Paper of Foreign Trade management
IIBM Institute of Business Management 6
Section C: Applied Theory (30 Marks)
1. What are the major features of EXIM policy 1992 - 97?
2. Discuss the elements of the Capital Account?
3. Describe the state’s role in Export Promotion?
END OF SECTION C

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Pharmaceutical Management
IIBM Institute of Business Management 8
IIBM Institute of Business Management
Examination Paper MM.100
Indian Pharmaceutical Industry
Section A: Objective Type (30 marks)
•This section consists of Multiple Choices/Fill in the blanks & short notes type questions.
•Answer all the questions.
•Part one questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. Adding related products to a brand that is well established is called:
a. Extending the brand to another form of the same product
b. Product line extension
c. Line extension
d. Brand extension
2. It is the concept of introducing products with new brand names in the same category.
a. Brand proliferation
b. Brand name
c. Reaching out to a new category
d. None of the above
3. The _____________ can be made from food-grade materials such as cellulose or gelatin.
a. Taggant
b. Tracers
c. 2D- Encryption
d. None of the above
4. This product is the innovation of Amrutanjan Herbal Research & Development team and has been
formulated & produced by them.
a. Amrutanjan Diakyur
b. Amrutanjan Mridul
c. Amrutanjan Xpert
d. Agni Energizing capsules
5. ___________ Concept is a useful tool for analyzing a products position & applying marketing
decisions.
a. PLC
b. OTC
c. Brand
d. Positioning
Examination Paper: Pharmaceutical Management
IIBM Institute of Business Management 9
6. __________ selling is a major promotional tool in the pharmaceutical industry.
a. Personal
b. Personnel
c. Marketing
d. None
7. DPCO stands for ______________________.
8. IDMA stands for ______________________.
9. NPPA stands for _______________________.
10. FMCG stands for _______________________.
Part Two:
1. What are the functions of the National Pharmaceutical Pricing Authority?
2. Write down the advantages which are offered by India in CRAMS & Clinical Trials Domain.
3. State the guidelines for implementation of Target-Maintenance-Exposure Product Model.
4. Write a sort note on Radio-Frequency Identification (RFID).
Section B: Caselets (40 Marks)
•This section consists of Caselets.
•Answer all the questions.
•Each case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
For the Indian Pharmaceutical Industry which has been presenting a robust performance during the last
few years, the internet is a powerful tool. Web-enabling leverages the pharmaceutical firm’s existing
investment in IT. Customer Relationship Management (CRM) and Sales Force Automation (SFA)
systems can be web-enabled to cost of operations, and on being effectively used, they establish immense
customer goodwill.
The speed, efficiency and accuracy of a pharmaceutical company’s response to customer queries
determine the extent of customer satisfaction. About 200,000 doctors will be contacted by a typical midsized
pharmaceutical company, on a regular basis. It is crucial that these doctors are kept abreast of
product profiles, new introductions etc. also, during the sales calls made by the field force queries are
raised by the doctors, which need to be addressed quickly. By possessing a comprehensive medical
information system, pharmaceutical companies are able to fulfill their obligations, and, at the same time,
END OF SECTION A
Examination Paper: Pharmaceutical Management
IIBM Institute of Business Management 10
lend support to their sales and business partnerships. A good CRM system incorporates features that
enable information sharing and identification of trends in the market; at the same time, to accommodate
growth, it runs on a scalable platform.
A good CRM system is characterized by two key functions:
•Tracking, organizing, prioritizing and responding to callers; and
•Automating quick responses through letter, fax or e-mail, using a comprehensive data
base.
The CRM system can help make urgent responses. It will also have a system of archiving call sheets.
The benefits of a good CRM system include a facility to handle a large number of medical queries
efficiently; tracking customer correspondence/exchanges; retrieval and dissemination of the latest medical
information; providing statistical reports for the re-assessment of product profiles. A good CRM system
arms the company with tools to implement measures for continuous improvement of its business
practices; it can be an invaluable aid to the sales force in understanding the interests and concerns of
medical practitioners.
Sales Force Automation (SFA) is a system related to the CRM system. This tool enables a company to
manage a vast field force. The system provides up-tp-date information to the field force while they are on
the field; it provides the managers with a facility to keep a tab on field force’s activities and ensure they
are going according to plan.
A good SFA system incorporates features as under:
•Customer Profiles: by maintain up-to-date, detailed profiles of customers, the system
facilitates tailoring of the profile base for different needs; a comprehensive view on
important business opportunities and important customer is generated.
•Hospital Profiles: detailed hospital profiles maintained helps in implementing focused
strategies.
•Activity Planning: planning of activities by each member of the team is made possible
by the SFA system.
•Promotion/Call Reporting: detailed information about a particular promotion, and each
sales call are made available; this enables planning of future activities that focus on
specific needs.
•Online Submission: daily call reports can be submitted online; call coverage reports and
record of monthly target achievement can be maintained.
•Analysis and Reports: to facilitate better planning and strategy formulation, the SFA
system provides detailed statistics.
If the traditional applications and expertise of pharmaceuticals companies can be leveraged by webenabling
them, then major benefits are in store for them. The companies can cut down costs, manage their
markets with more effectiveness and also enter into new markets.
The following are some of the CRM/SFA systems available in the market for the pharmaceutical industry.
•FFReporting of Sarjen Systems Pvt. Limited.
•CrissSmart SFA/CRM of Oasis Infotech.
•Online MR Reporting Software of Marg Compusoft Pvt. Limited.
•Siebel-based Pharma CRM Implementation Kit of Infosys Technologies Limited.
•Pharma Pulse of TVS-electronics.
•Talisma of Talisma Corporation.
Examination Paper: Pharmaceutical Management
IIBM Institute of Business Management 11
Questions:
1. Briefly explain the concept of CRM & SFA systems.
2. State the features of a Good SFA system.
3. Write down some CRM/SFA systems which are available in the market for Pharmaceutical
Industry.
4. What are the benefits of CRM system?
Caselet 2
Glenmark Pharmaceuticals uses a web-based tool for sales force automation. The tool helps the sales
force in adding new contacts/accounts, deciding upon the appointments, planning their tour, planning
joint working, submitting their daily call reports, submitting request for samples, promotional articles etc.
based on the actual travel, the tool also calculates te necessary expenses to be paid to the field sales
officer. The sample management and promo management modules in the software keep a complete track
of samples and promo items. Te entire leave management system for the field sales staff runs on this
software. A part from this , the software has multiple reports such as missed call report; call average
report etc, which helps the entire sales force hierarchy to be aware of the developments and act
accordingly.
Majority of the above features and functionalities are available on the mobile interface of the application
as well. The software also allows the field force to capture certain important remarks made by the
customers. The CRM team/medical support team can make the best utilization of this data gathered.
These systems are upgraded on need basis. A part from the pure technical upgrades, the enrichment of
features and functionalities happen through the new version release of the software. The sales force
automation tool is in the form of portal. The portal has two components in terms of content- static Content
and Dynamic content. The transactions happen on the dynamic content side, where as any circulars,
information to the field force, product related FAQs, Manuals etc. are posted on the static content side.
This section really helps to keep in touch with the field force. Any product information which would help
the field force to upgrade the product knowledge can be posted here. Going forward, Glenmark also plans
to have CBT (computer based training) programs to be made online on this portal. These types of
interactive programs will really boost the process of learning for the field sales force.
Questions:
1. Explain the working of a Glenmark Pharmaceuticals.
2. State the features of a Glenmark Pharmaceuticals.
END OF SECTION B
Examination Paper: Pharmaceutical Management
IIBM Institute of Business Management 12
Section C: Applied Theory (30 Marks)
1. Explain the concept of “The Product Patent Regime”.
2. What is Gray Market? Explain the drivers which are behind the formation of Gray Market.
S-2-210311
END OF SECTION C

Thursday 30 May 2013

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper of Semester IV
IIBM Institute of Business Management 1
IIBM Institute of Business Management
Semester-IV Examination Paper MM.100
Information System
Section A: Objective Type (30 marks)
This section consists of Multiple Choice questions & Short Answer type questions.
Answer all the questions.
Part one questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. Stationary device related to the mouse is
a. Trackball
b. Pointing Stick
c. Electronic mouse
d. None of the above
2. Assembler language is also called
a. First generation languages
b. Second generation languages
c. Fourth generation languages
d. None of the above
3. HTML stands for
a. Hypertext Markup Language
b. Hypertext Multimedia Language
c. Hypertext Media Language
d. None of the above
4. Telecommunications networks covering a large geographic area is called
a. Local area networks
b. Broad band
c. Wide area networks
d. Virtual private network
5. Customer focused marketing process that is based on using the Internet, Intranet & Extranet to
establish two-way transactions between a business and its customers or potential customers
a. Target marketing
b. Focused marketing
c. General marketing
d. Interactive marketing
Examination Paper of Semester IV
IIBM Institute of Business Management 2
6. The obsessive use of computers, or the unauthorized access and use of networked computer
systems is
a. Hacking
b. Cyber Thefting
c. Computer crime
d. None of the above
7. Practice of sending extremely critical, derogatory and often vulgar e-mail messages or newsgroup
posting to other users on the Internet or online services is
a. Spamming
b. Flaming
c. Computer crime
d. None of the above
8. Security measures provided by computers devices that measure physical traits that make each
individual unique is
a. Biometric security
b. IT security
c. Firewall security
d. None of the above
9. Midrange systems is
a. High-end network servers
b. Dependent on network servers for Windows software, processing power and storage
c. Client network servers
d. None of the above
10. D.B.M.S help in eradicating problem of
a. Data Redundancy
b. Data Dependency
c. Both (a) & (b)
d. None of the above
Part Two:
1. What are the advantages of a database management approach to the file processing approach?
2. Write a short note on Electronic data interchange?
3. Define Neural Networks?
4. Define the following
a. Prototyping
b. End-user development
END OF SECTION A
Examination Paper of Semester IV
IIBM Institute of Business Management 3
Section B: Caselets (40 marks)
Caselet 1
Most companies store reams of data about their customers. The IT challenge has been how to
integrate and massage that information so the business units can respond immediately to changes in
sales and customer preferences.
Hency Schein Inc. (www.henryschein.com) has it figured out. The $2.8 billion distributor of
health care products designed and built a data warehouse with an in-house team of six IS
professionals. CIO Jim Harding says he knew..
1. What are some of the key requirements for building a good data warehouse? Use Henry Schein
Inc. as an example.
2. What are the key software tools needed to construct and use a data warehouse?
Caselet 2
The return on investment from voice-over-Internet protocol (VOIP) technology has proved difficult,
in part because upfront costs can be high and traditional long-distance phone charges have dropped
in recent years. Adding voice requires that all elements of the corporate network be tested – and in
some cases replaced or upgraded – for VOIP applicat..
1. What are the main business benefits that can be gained by companies that switch to VOIP
telephone systems?
2. What are some of the major cost factors that may limit a positive rate of return from investment
in VOIP projects?
END OF SECTION B
Examination Paper of Semester IV
IIBM Institute of Business Management 6
Section C: Applied Theory (30 marks)
1. What can be done to improve the security of business by using Internet?
2. What role does database management play in managing data as a Business resources?
END OF SECTION C
---------------------------------------------------------------- ***- -------------------------------------------------------

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Insurance Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Insurance Management
Section A: Objective Type (30 marks)
•This section consists of Multiple choices questions & Short Answer type questions.
•Answer all the questions.
•Part One questions carry 1 mark & Part Two questions carry 5 marks each.
Part One:
Multiple choices:
1. India’s first insurance company was established in:
a. 1818
b. 1817
c. 1718
d. 1950
2. The word ‘Ombudsman’ in Insurance means:
a. Appointment of an official to sell the goods.
b. Appointment of an official to investigate the complaints.
c. Appointment of an official to inspect the quality of goods.
d. Appointment of an official to supervise the work force.
3. Insurance is a:
a. Contract
b. document
c. Agreement
d. Both (a) & (b)
4. ‘Asha deep’ is an Insurance:
a. Related to dreaded disease or death
b. Related to theft
c. Related to fire
d. Related to crops
5. ‘Actuary’ is:
a. A book that contains death data
b. A book that contains statics of production
c. A person expert in statics
d. A person expert in agent ship
Examination Paper: Insurance Management
2
IIBM Institute of Business Management
6. ‘Snobbish’ customers are:
a. Self loving or egoist customer
b. Those who lack confidence
c. Those who take quick and immediate decision
d. Logical customers who ask a lot of questions
7. What stands for ‘I’ in AIDAS related with the knowledge of selling process?
a. Ideal
b. Idol
c. Income
d. Interest
8. Endowment Policy is:
a. Sum of Term Assurance and Pure Endowment
b. Difference of Term Assurance and Pure Endowment
c. Sum of Endowment Assurance and Pure Endowment
d. Difference of Endowment Assurance and Pure Endowment
9. In case of Suicide in India:
a. It is not a crime
b. It is a crime
c. It has no relation with the Insurance Policy
d. None of the above can be said
10. USP stands for:
a. Unique Sales Promotion
b. Unique Sales Process
c. Unique Selling Proposition
d. None of the above
Part Two:
1. Elaborate the functionality of ‘Married Women’s Property Act’ of India.
2. What are the necessary documents that have to be submitted for getting a License for agent
ship in Insurance Business?
3. Mention any two Insurance Policies for Handicapped.
4. What is ‘Charter Policy Parity’?
END OF SECTION A
Examination Paper: Insurance Management
3
IIBM Institute of Business Management
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
Insurance Business- The Difference in Providing Services
With increasing competition and changing customer preference, companies both in the manufacturing and
service sectors, are increasingly focusing on services to differentiate their offering from each other. The
need is being felt more than ever before as the tangible features of ‘...
Personal Non-Life Insurance
Personal non-life insurance schemes can be categorized into four major groups relating to property,
health, accident and liability. The basic objective of these schemes is to meet the personal risk protection
needs of individuals.
Insurance policy for these products is basically individuals who own certain consumer items or properties.
Health-related insurance schemes cater to the needs of individual to protect themselves from the
uncertainties of ill health/accident at home or abroad.
Accident-related products include various policies that cover personal accident and other specific
contingencies. The liability offers cover to professionals.

These are the six major areas where customers expect a lot from the insurance companies.
Resolution of Customer Anxiety
In a service industry, one of the factors that motivates a customer to opt for a service is whether the
service provider is able to reduce his or her anxieties, articulated or not, in relation to the same, in case of
insurable products, perhaps, the only exception to the city-centric strategy will be Reliance’s push, which
is ...
Question:
1. What according to you, ABCL should have used to claim its best insurance refunds?
END OF SECTION B
Examination Paper: Insurance Management
6
IIBM Institute of Business Management
Section C: Applied Theory (30 marks)
1. How does Money Back Policy differ from Endowment Assurance? Which one is a better
option and why?
2. How important is the Consumer Protection Act an in today’s world of consumerism?
END OF SECTION C

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com


IIBM Institute of Business Management

Examination Paper MM.100

International Business Management

Section A: Objective Type (30 marks)

• This section consists of multiple choice questions and short answer type questions.

• Answer all the questions.

• Part One carries 1 mark each and Part Two question carries 5 marks each.

Part One:

Multiple choices:

1. What is the series consideration for strategy implementation?

a. Strategic orientation

b. Location

c. Dimensions

d. Both (a) & (b)

2. The major activity in global marketing is:

a. Pricing policies

b. Product lines

c. Market assessment

d. All of the above

3. The third ‘P’ in the international marketing mix is:

a. Product

b. Price

c. Promotion

d. Place

4. The European Economic Community was established in:

a. 1958

b. 1975

c. 1967

d. 1957

5. Environment Protection Act:

a. 1986

b. 1967

c. 1990

d. None of the above

6. People’s attitude toward time depend on:

a. Language

b. Relationship

c. Culture

d. All of the above

7. Culture necessitates adaption of :

a. Product

b. Price

c. Promotion

d. Place

8. The legal term for brand is:

a. Symbol

b. Name

c. Trade mark

d. All of the above

9. FDI flows are often a reflection of rivalry among firms in:

a. Global market

b. Indian market

c. International market

d. None of the above

10. ISO certification is:

a. Expensive process

b. Elaborate process

c. Evaluative Process

d. Both (a) & (b)

Part Two:

1. What do you understand by ‘Inward-oriented Policies’?

2. What is ‘Factor Endowments Theory’?

3. Explain the term ‘Totalitarianism’.

4. Write about ‘Persistent Dumping’.

END OF SECTION A


Section B: Caselets (40 marks)

• This section consists of Caselets.

• Answer all the questions.

• Each Caselet carries 20 marks.

• Detailed information should form the part of your answer (Word limit 150 to 200 words).

Caselet 1

THE EU’S LAGGING COMPETITIVENESS

In a report produced for the European Commission, published in November 1998, it was argued that

the EU lags behind the USA and Japan on most measures of international competitiveness. Gross

domestic product per capita, sometimes used as an indicator of international competitiveness at the

country level, was 33 per cent lower in the EU as a whole than in the USA and 13 per cent lower

than in Japan. The EU’s poor record in creating employment was singled out for particular criticism.

As this appeared to apply across the board in most industrial sectors, it suggested that the EU’s poor

performance related to the business environment in general and, in particular, to the inflexibility of

Europe’s labour markets for goods and services. A shortage of risk capital for advanced

technological development and high cost and inefficiency of Europe’s financial services were also

highlighted by the report. For one reason or another, European industries generally lag behind in

technology industries. If measured by the number of inventions patented in at least two countries, the

USA is well ahead of most European countries, as well as Japan. Despite these shortcomings, the

report’s authors focus attention on flexible markets, market liberalisation, and the creation of a

competitive business environment rather than on targeted intervention by the EU or national

authorities

Questions:

1. Is gross domestic product per capita a useful indicator of International competitiveness in the EU?

2. Is it fair to point the blame for the EU’s poor international competitiveness at inflexible labour

markets, regulated goods and services markets, and a general lack of competition? What

alternative explanations might be suggested?

Caselet 2

PERU

Peru is located on the west coast of South America. It is the third largest nation of the continent (after

Brazil and Argentina), and covers almost 500,000 square miles (about 14 per cent of the size of the

United States). The land has enormous contrasts, with a desert (drier than the Sahara), the towering

snow-capped Andes mountains, sparkling grass-covered plateaus, and thick rain forests. Peru has

approximately 27 million people, of which about 20 per cent live in Lima, the capital. More Indians

(one half of the population) live in Peru than in any other country in the western hemisphere. The

ancestors of Peru’s Indians were the famous Incas, who built a great empire. The rest of the

population is mixed and a small percentage is white. The economy depends heavily on agriculture,

fishing, mining, and services. GDP is approximately $115 billion and per capita income in recent

years has been around $4,300. In recent years the economy has gained some relative strength and

multinationals are now beginning to consider investing in the country. One of these potential

investors is a large New York based that is considering a $25 million loan to the owner of a Peruvian

fishing fleet. The owner wants to refurbish the fleet and add one more ship. During the 1970s, the


Peruvian government nationalised a number of industries and factories and began running them for

the profit of the state. In most cases, these state-run ventures became disasters. In the late 1970s, the

fishing fleet owner was given back his ships and are getting old and he needs an influx of capital to

make repairs and add new technology. As he explained it to the NEW YORK banker: “fishing is no

longer just un art. There is a great deal of technology involved. And to keep costs low and be

competitive on the world market , you have to have the latest equipment for both locating as well

as catching and then loading and unloading the fish.”Having reviewed the fleet owner’ operation, the

large multinational bank believes that the loan is justified. The financial institution is concerned ,

however , that the Peruvian government might step in during the next couple of years and again

take over the business . If this were to happen, it might take an additional decade, for the loan to be

repaid. If the government were to allow the fleet owner to operate the fleet the way he has over the

last decade, the loan could be rapid within seven years. Right now, the bank is deciding on the

specific terms of the agreement. Once these have been worked out , either a loan officer will fly

down to lima and close the deal or the owner will be asked to come to NEW YORK for the signing.

Whichever approach is used, the bank realize that final adjustments in the agreement will have

to be made on the spot. Therefore, if the bank sends a representative to Lima, the individual will have

to the authority to commit the bank to specific terms. These final matters should be worked out within

the next ten days.

Questions:

1. What are some current issues Facing Peru? What is the climate for doing business in Peru today?

2. Would the bank be better off negotiating the loan in New York or in Lima? Why?

END OF SECTION B

Section C: Applied Theory (30 marks)

• This section consists of Applied Theory Questions.

• Answer all the questions.

• Each question carries 15 marks.

• Detailed information should form the part of your answer (Word limit 200 to 250 words).

1. Imagine that you are the director of a major international lending institution supported by funds

from member countries. What one area in newly industrialized and developing economics would

be your priority for receiving development aid? Do you suspect that any member country will be

politically opposed to aid in this area? Why or Why not?

2. The principle problem in analyzing different forms of export financing is the distribution of risks

between the exporter and the importer. Analyze the following export financing instruments in this

respect:

(a) Letter of Credit

(b) Cash in advance

(c) Draft

(d) Consignment

(e) Open Account

END OF SECTION C

Wednesday 29 May 2013

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper
22
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
International Financial Management
Section A: Objective Type (30 marks)
•This section consists of Multiple choice & Short Answer type questions.
•Answer all the questions.
•Part One questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple choices:
1. Maintenance margin money denotes the minimum level to which the margin is allowed to
fall in the sequel of loss, if the balance drops below this, one has to deposit,
a. Initial margin amount
b. Variation margin amount
c. Maintenance margin amount
d. Initial as well as variation margin amount.
2. The two kind of swap in the forward market are
a. Forward swap and reverse swap.
b. Reverse swap and option swap.
c. Forward and option less swap.
d. Forward swap and option swap.
3. International Fisher Effect or generalized version of the Fisher effect is a combination of
a. PPP theory and Fisher’s open proposition.
b. Fisher’s open and closed proposition.
c. PPP theory and Fisher’s closed proposition.
d. None of the above.
4. Exchange rates are quoted as ‘direct’ and ‘indirect’ ,if the direct quote of a country ‘X’
(currency unit ‘a’) with country ‘Y’ (currency unit ‘b’), is “ a 50/ b 20” then the indirect
quote will be
a. b 2.5/ a 1
b. b 0.4/ a 1
c. b 10/ a 1
d. Cannot be calculated.
5. If the investors are risk neutral ie forward prices are equal to the expected spot prices at
delivery then the covariance of marginal rate of substitution and the exchange rate of
contract at delivery is
a. Always unity
b. Zero
c. Infinite
d. Between Zero and unity
Examination Paper
23
IIBM Institute of Business Management
6. In cylinder or tunnel option, the correct option is
a. If the spot rate is lower than the lower strike rate then buyer has to pay lower spot rate.
b. If the spot rate is lower than the lower strike rate then buyer has to pay lower strike rate.
c. If the spot rate is higher than the higher strike rate then buyer has to pay lower strike
rate.
d. If the spot rate is higher than the higher strike rate then buyer has to pay higher strike
rate.
7. The concept of parallel loan says
a. Amount of the loan moves out of the county but it serves the purpose of internal loan
also.
b. Amount of the loan moves out of the county but it serves the purpose of cross border
loan.
c. Amount of the loan moves within the county and it serves the purpose of external loan
only.
d. Amount of the loan moves within the county but it serves the purpose of cross border
loan.
8. According to one of the earliest theory proposed by Hymer on the imperfect market
a. Multinational firm is a typical imperfect market.
b. Multinational firm is a perfect market
c. One should not look for control if want the maximum profit
d. None
9. If the NVP(net present value) from parent’s perspective and from the subsidiary’s
perspective are positive and negative respectively then
a. Project can not be accepted
b. Project shall be accepted
c. Project may be accepted but it is doubtful how far useful for parent unit.
d. Project may be accepted but chance of loss in host country currency will be there.
10. If ‘A’ and ‘B’ are the price elasticity of demand for import and export respectively then
devaluation helps to improve current account balance, only if
a. 2A + B is greater than 1.
b. A - B is equal to 0.
c. A+B is greater than 1.
d. A + B is lesser than 0.
Part Two:
1. Write a note on ‘Fixed Parity System’ for exchange rates.
2. What are Direct & Indirect Quotes of exchange rates?
3. What is ‘Forward Market Hedging’?
4. How could ‘Optimization of Portfolio’ be achieved?
END OF SECTION A
Examination Paper
24
IIBM Institute of Business Management
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
Managing Exchange Rate Risk
Mahindra International (India) imported spares of an engine from a US manufacturer for $ 5,000 per
annum at a price of $ 2.5 per piece. The average exchange rate during 2001-02 was Rs. 47.70/$. The
Indian company imported the spares also from a British manufacturer. In fact, it had diversified its
import in view of reducing the risk associated with the supply. The import from the USA was
competitive in view of the fact the same spares imported from the UK was slightly costlier. The
American spares cost Rs. 119.25 per piece, while the British spares cost Rs. 120.00 per piece. In
2002-03, US dollar appreciated to Rs. 48.40 with the result that the cost of American spares turned
higher than the British spares. In the sequel of the appreciation of US dollar, the Indian importer cut
its demand from 2,000 pieces to 500 pieces. The loss to the US exporter was colossal. But at the same
time, the Indian Importer suffered a lot. It had to pay a higher price for the US spares in terms of
rupee. And also, it had to divert its import from the USA to the UK insofar as the pound sterling did
not appreciate during this period. All this happened in the wake of the exchange rate changes.
Questions:
1. Mention the loss borne by the US exporter in the sequel of appreciation of dollar.
2. What strategy the Indian importer needs to follow to hedge the exchange rate risk?
Caselet 2
ABN Amro Bank and Correspondent Banking in India
ABN AMRO bank has emerged as a major correspondent bank owing to a large network. In India, it
operates in six major cities, viz. Baroda, Chennai, Kolkata, Mumbai, New Delhi and Pune. Being a
correspondence bank, its product offerings are found primarily in the area of trade and clearing. It is
doing well in these owing to strong tie-up with local Indian banks reaching 350 centres across the
country. As a result, payments are effected speedily and effectively.
Cash Management
The customized products in the area of cash management include cheques payable at par at all its
branches across the country, apart from traditional collection services, such as collection of
outstation/upcountry cheques drawn on other banks. ABN AMRO is a member of all major clearing
centers in the major financial centers. It has an electronic delivery system and structures multilateral
netting of cash.
Examination Paper
25
IIBM Institute of Business Management
Trade Services
Under trade services, the Bank offers a comprehensive range of products, such as:
1. LC reimbursement
2. Indian rupee trade payments
3. Handling documentary bills for collection
4. Bills negotiation
5. Letter of credit advising
6. Letter of credit confirmation
7. Guarantees
Treasury Services
Treasury services at ABN AMRO Bank (India) are available round-the-clock. Rupee funding at its
treasury desk is provided at competitive rates along with advice on market trends and rates. It
provides also advisory services on the request of financial institutions and corporate in the area of
regulatory, economic and financial matters including depository services.
Questions:
1. Describe the network of ABN AMRO Bank in India.
2. What role does it play for global cash management?
END OF SECTION B
Section C: Applied Theory (30 marks)
1. Crawling peg is the compromise between fixed exchange rate and floating exchange rate
discuss.
2. Is international working capital management more complex than the domestic working
capital management?
END OF SECTION C
J-2-230611

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Marketing Management
IIBM Institute of Business Management 1
IIBM Institute of Business Management
Examination Paper MM.100
International Marketing Management
Section A: Objective Type (30 marks)
Part One:
Multiple choices:
1. International marketing includes activities that direct the flow of goods from
a. One country to one country
b. One country to another country
c. One country to multiple country
d. All of the above
2. ETC stands for
a. Expert trading companies
b. Essential trading companies
c. Export trading companies
d. None of the above
3. Till 1950-56 there was no clear exim policy and no _________ restrictions of any kind
a. Import
b. Export
c. Both a) & b)
d. None of the above
4. Tariffs have been one of the classical methods of regulating ________ trade
a. International
b. National
c. Domestic
d. None of the above
5. The world trade organization (WTO) was established on 1st January
a. 1996
b. 1995
c. 1997
d. None of the above
• This section consists of Multiple choice questions & Short Answer type questions.
• Answer all the questions.
• Part One questions carry 1 mark each & Part Two questions carry 5 marks each.
Examination Paper: Marketing Management
IIBM Institute of Business Management 2
6. Export documentation is a very important area in _______ management
a. International
b. Import
c. Export
d. None of the above
7. Methods of export pricing are
a. Cost plus pricing
b. Competitive pricing
c. Marginal pricing
d. All of the above
8. OCED has been a destination of a major portion of _______ exports
a. Japan
b. USA
c. India
d. UK
9. Psychographic segmentation involves grouping people in terms of
a. Attitudes
b. Life styles
c. Values
d. All of the above
10. Foreign direct investment would be permitted up to ________ in the development of the
zones
a. 100%
b. 90%
c. 38%
d. 48%
Part Two:
1. Differentiate between domestic & international marketing.
2. Write a short note on World trade organization (WTO).
3. Briefly describe the exim policy of India (one part of India’s export import policy).
4. Write a short note on tariff and non tariff barriers of international trade.
END OF SECTION A
Examination Paper: Marketing Management
IIBM Institute of Business Management 3
Section B: Case lets (40 marks)
• This section consists of Case lets.
• Answer all the questions.
• Each case let carries 20 marks.
• Detailed information should form the part of your answer (Word limit 150to 200).
Case let 1
Export Marketing:
The trade in black pepper is unhappy that exports may not show a sign of revival in prices in the
immediate future. World prices have been showing a downward trend for eighteen months and this
has resulted in much lower earnings for exporters. The UK, West Germany and the Netherlands have
cut their import requirement though the American demand has shown some growth. Brazil has been
resorting to aggressive selling at lower prices and the expectations are that its exports will reach an
all-time peak of 32,000 tones in the 1981-82 season. The 1981-82 Indian season is only about six
weeks away. The Brazilian offensive has forced India to withdraw so to any from the US and West
European markets and increase its reliance on communist buyers. As many as 1980-81.the Soviet
Union alone accounting for 12,647 tones. But exporters are concerned at the diversion on such a scale
of this trade.
Questions:
1. Had you been the pepper exporter, what would be your short term and medium-term export
marketing strategy in the above environment?
2. Could you examine the weak points in this case study?
Case let 2
SMART KIDS – SELLING EDUCATIONAL GAMES AND
RESOURCES TO THE WORLD
Smart Kids Ltd. An Auckland company that makes educational games and resources to read and
understand math’s has won a Trade New Zealand Export Award for its success in international
markets in 2003.Established eight years ago in the family home basement, Smart Kids is led by
husband and wife team, joint chief executives David and Sun Milne and their sons Duncan and Frase.
She Milne, an ex-teacher, says from just 30 products when it started, the company produces more
than 200 produces catering for student’s activities, grammar concepts and numeracy. She says the
international appeal of Smart Kids products was highlighted recently, when company’s SMART
PHONICS was listed amongst the top five products out of almost 100 in the education trade show in
the United Kingdom. The key requirement for every new Smart Kids products is that it stimulates
student’s minds in the classroom, teaches them a specific concept easily, enjoyably and permanently
and enables problem solving. David Milne says Smart Kids started selling its educational games and
Examination Paper: Marketing Management
IIBM Institute of Business Management 4
resources to New Zealand schools in 1995, drawings an immediate and strong response. It quickly
became apartment that the New Zealand market was not large enough to sustain considerable
investment in product development, and secondly, that their products have done so well that they
deserved wider exposure.”Our export research came down to two options. Find educational
distributors in other countries or set-up our own operations. The first option was less risky and easy to
manage but it meant that Smart Kids products were lost in a wide range of materials. So we went for
the second option and over the next few years established offices in Australia, in UK and Canada”.
This has successfully branded Smart Kids as a leading supplier of educational resources in these
countries. Mr. Milne says the Smart Kids product catalogue is now sent regularly to teachers in more
than 50,000 schools across the UK, Ireland, Canada and Australia. “We also sell to schools in the US.
In that market we elected to work through a distributor, we didn’t have the financial resources to setup
an operation that could cover almost 70,000 schools and compete with every established
educational publisher”. He says annual exports now exceed $2.2 million and account for more than
90% of turnover. In order to grow the business, surplus profits are reinvested back into product
development, infrastructure – the company recently moved its Auckland operation into new 20,000
square feet premises in Ellerslie. Mr. Milne says the Smart Kids brand is now well established
internationally with the company enjoying many competitive advantages, including its New Zealand
origin. New Zealand education is highly regarded overseas and we find that international teachers to
get hold of educational products made in this country.
Questions:
1. What are the major considerations for a firm in order to while deciding its markets entry
strategy?
2. To what extent direct control and ownership are critical for Smart kids export distribution
strategy?
END OF SECTION B
Section C: Applied Theory (30 marks)
• This section consists of Applied theory.
• Answer all the questions.
• Each question carries 15 marks.
• Detailed information should form the part of your answer (Word limit 150 to 200 words).
1. What do mean by International marketing? Discuss the scope of International marketing.
2. Describe the export documentation framework in India in detail.
END OF SECTION C
---------------------------------------------------------- ***---------------------------------------------------------
Examination Paper: Marketing Management
IIBM Institute of Business Management 5
IIBM Institute of Business Management
Examination Paper MM.100
Research Methodology
Section A: Objective Type (30 marks)
• This section consists of Multiple choice questions & Short Answer type questions.
• Answer all the questions.
• Part One questions carry 1 marks each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. Research is an art of _________ investigation
a. Technological
b. Scientific
c. Political
d. None of the above
2. Exploratory research is flexible and very ________ research
a. Variable
b. Visuals
c. Versatile
d. None of the above
3. Frame error, chance error and response error are collectively called
a. Total error
b. Non sampling error
c. Sampling error
d. Universal error
4. Hypothesis testing is sometimes called _________ analysis
a. Exploratory data
b. Confirmatory data
c. Experimental data
d. Both a) & b)
5. Execution of the project is a very important step in the ________ process
a. Questions
b. Identification
c. Research
d. None of the above
Examination Paper: Marketing Management
IIBM Institute of Business Management 6
6. Thurstone scale is also known as _________ scale
a. Equal appearing interval
b. Equal alternatives interval
c. Equal alternatives item
d. None of the above
7. A ratio in which the units of numerator & denominator are not the same is termed as a
a. Class
b. Rate
c. Data
d. None of the above
8. ANOVA stands for
a. Analysis of automobiles
b. Analysis of variable
c. Analysis of variance
d. None of the above
9. One tailed & two tailed test are the part of _________ test
a. Null
b. Hypothesis
c. Alternative
d. None of the above
10. Chi – square is an important ______ test
a. Parametric
b. Probability
c. Non – parametric
d. None the above
Part Two:
1. What is ‘Sequential sampling’?
2. Write a short note on ‘nominal scale’.
3. Write a note on ‘Z – Test’. (One of the parametric test for hypothesis).
4. What are the cautions to be taken on χ2 (chi square) test?
END OF SECTION A
Examination Paper: Marketing Management
IIBM Institute of Business Management 7
Section B: Case lets (40 marks)
• This section consists of Case lets.
• Answer all the questions.
• Each case let carries 20 marks.
• Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
Swastika Computer System was established in 1981 at Delhi to provide computer training. In 1980s
computer education was relatively new in India. Personal computers 286 existed and MS DOS was
the operating system. Languages like Basic, Pascal, COBOL, FORTRAN were used in programming.
Swastika Computer Systems was established with their support departments namely computer
assembly, faculty training and computer servicing department. In the first financial year, it recorded a
turnover of Rs 11.5 lakhs. Within a few years of its existence, Swastik Computer System opened its
branches in eight major cities of India and had a gross annual turnover of Rs 86 lakhs. The
organization was highly centralized. The head office at Delhi handled all accounts, recruitment, and
placement of students and servicing of computers. The Bhopal branch of Swastik Computer Systems
was set up in May 1987. The branch was headed by a dynamic branch manager Hemant Gupta. He
was a BSc in computers and had previously worked in the data processing department of a
manufacturing concern. To establish the Bhopal branch, Hemant Gupta realized the need for making
Swastik Computer Systems, Bhopal known to the younger generation. With this in mind he
introduced some innovative promotional schemes like offering scholarships to students doing well in
the intelligence tests administered by the branch, giving personal computers to students to deposit
term fees at their convenience. Hemant Gupta also ensured that teaching standards were high and
computers at the branch were well maintained, so a student once enrolled felt that he had made the
right decision by joining Swastik Computer Systems. He also made himself available from 8.00 am to
7.00 p.m at the branch. Students were free to go to him with their problems, which he took pains to
solve. Soon Swastik Computer Systems was one of the leading computer training centres in Bhopal.
As the Bhopal branch prospered, the head office..
Questions:
1. What according to you went wrong at the Bhopal branch?
2. What can be done to revive the Bhopal branch?
Case let 2
Mind tree which was founded in 1999 in India by a group of IT professionals who wanted to chart a
somewhat distinctive path. Today, it has a top line of $269 million and is rated as one of the most
promising mid-sized IT services companies. Creditable as that is, Mind Tree does not want to be just
that. There is an element of serendipity about what it has been doing over the last year. In 2008, it
designated one of its founders Subroto Bagchi ‘Gardener’, a gimmicky signal, intended to declare
that he was moving out of the day-to-day running of the company to nurture talent which would run
the company in the future. He has now a report card ready on a year as gardener. During this one
year, he has also spent around 45 days travelling round the world talking to clients and prospective
ones which has yield remarkable insights into what firms are doing in these traumatic times. Lastly,
Mind Tree as a whole has spent the last year going through the exercise of redefining its mission
statement and vision for the next five years. Quite fortuitously these processes have come together
with a unifying thread, presenting a coherent big picture. Mind Tree wants to seed the future while
still young, and executive chairman Ashok Soota has declared that by 2020, it will..
Questions:
1. What do you analyse as the main reason behind the success of Mind tree?
2. Do you think that redefining the mission statement shows the lacunae on the part of the
founder members of an organization? Why?
END OF SECTION B
Section C: Applied Theory (30 marks)
• This section consists of Applied theory.
• Answer all the questions.
• Each question carries 15 marks.
• Detailed information should form the part of your answer (Word limit 200 to 250 words).
1. What are the various methods of collecting statistical data? Explain in brief their merits and
demerits.
2. What do mean by Research design. What are basic types of research design?
END OF SECTION C
-----------------------------------------------------------***-------------------------------------------------------------
M-29122011

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Export and Import Management
5
IIBM Institute Of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
International Trade
Section A: Objective Type (30 marks)
•This section consists of Multiple Choice Questions & Short notes type Questions.
•Answer all the questions
•Part one carries 1 mark each and Part two questions carry 5 marks each.
Part One:
Multiple Choices:
1. _________is beneficial between two nations that have strong markets in two different sectors.
a. Economic Growth
b. International Trade
c. Trade Integration
d. Trade Diversion
2. What is the full form of UNCTAD?
a. United Nation Conference on Trade and Development
b. Union Nations Committee of Trade and Development
c. Union Nations Conference on Trade and Development
d. None of the above
3. ______is fixed through negotiation between the importing country and the exporting country.
a. Tariff Quota
b. Bilateral Quota
c. Mixing Quota
d. Unilateral Quota
4. Under which Act Reserve Code Number is required?
a. Foreign Exchange Regulation Act
b. Custom Act
c. Export Import Control Act
d. Foreign Trade Act
5. Which policy of the government will have a direct bearing on the exchange rate of the country?
a. Fiscal Policy
b. Instrument of Trade Policy
c. Monetary Policy
d. Both ‘a’ & ‘c’
6. Which scheme helps the exporters in procuring imported raw materials?
a. IES
b. C.C.S.
c. IRS
d. None of the above
Examination Paper: Export and Import Management
6
IIBM Institute Of Business Management
7. Which of the following factor affecting the Exchange rate?
a. Purchasing power Parity
b. Exchange Control
c. Balance of Payments
d. All of the above
8. The system of permitting the currencies to move within a band is called___________.
a. Snake in the tunnel
b. Turtle Device
c. UNCTAD
d. None of the above
9. Periodic, as often as daily devaluations of pre-announced magnitude means________.
a. Managed Float Regime
b. The crawling Peg Regime
c. Single currency Peg
d. Composite currency Peg
10. The Export Policy of Government of India can be divided into_______ distinct phases.
a. 2
b. 3
c. 4
d. 5
Part Two:
1. Write a brief note on “INTERNATIONAL MONETARY FUND”.
2. Write the components of the Uruguay Round Agreement.
3. Differentiate between Export Expansion and Import Substitution.
4. Explain the Term:-
a. Bill of Landing
b. Marine Insurance Policy
END OF SECTION
Examination Paper: Export and Import Management
7
IIBM Institute Of Business Management
Section B: Case lets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each case let carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
India’s tea export rose to 46.74 million kg during the first quarter of the current financial year from 35.47
million kg in the previous comparable period. Export earnings from this item aggregates Rs. 81.61 crores
during April-June 1981, against Rs. 68.03 crores in the corresponding period last year. Thus, although in
terms of quantity our tea exports have looked upon this year, the unit value realization dropped from Rs.
19.8 per kg, to Rs 17.46 per kg.
The drop in unit value realization is attributed to the slackness in the international tea market due to the
global oversupply in this commodity. Since 1975, world tea production has gone up by 41 percent whereas
increase in consumption by the tea importing countries has been only of the order of the 9 percent.
Naturally, the prospects of a revival in international tea price are dim at least in the immediate future. The
recommendations made by the recent national meet on tea; ‘revitalize’ the tea industry in the country have
to be viewed in this context.
The national meet on tea, organized by the Union Commerce Ministry, was held in the first week of
August to take a close look at the various problems confronting the tea industry the meeting which was
attended by the representatives of the Central Government, tea producing states, planter’s associations and
small growers, has recommended a package of fiscal reliefs –both at the Central and State levels.
The package includes, among other things, a substantial reduction in excise duty on tea, refund of indirect
taxes paid on tea exports, simplification of drawback procedures, substantial reduction or removal of the
exercise duty on packet tea until further review,, suspension of sales tax an auction teas, concessional
credit and a significant cut in the agriculture income tax and other local taxed by the respective state
governments. It was also recommended that the state government should consider grant of exemption from
rural employment cess to all export sales of tea and teas used for packaging by the procedures themselves.
According to the available information these recommendations are being considered by the central and
states concerned by the central and states concerned for implementation.
The basic problem that confronts the tea industry in the international sphere is one of depressed price.
More and more black tea is coming into the international markets from several new tea producing export
countries leading to oversupply, lower realization. Among the tea producing nations area realizing without
greater cooperation among them, to bring a better equilibrium between demand and supply, they cannot
get incentives for tea exports. Because of lower production cost, some of our competitors have an edge
over us in export makers, and incentives may be necessary to an extent for offsetting this price
disadvantage. Similarly, assistance for exports of non-traditional items such as tea bags and packet tea
would be advantageous for establishing markets for these high value added items whose share in our
overall a tea exports is small at present.
Questions:
1. Discuss the problem that comforts the Tea Industry in the International sphere.
2. How you asses would the Tea producing states has recommended a package of fiscal reliefs?
Examination Paper: Export and Import Management
8
IIBM Institute Of Business Management
Case let 2
August 12, 1992 was a really bad day for John Martin. That was the day Canada, Mexico and the United
States announced an agreement, in principle, to the North America Free Trade Agreement (NAFTA).
Under the plan, all tariffs between the three countries would be eliminated within the next 10 to 15 years,
with most being cut in five years. What disturbed Martin most was the plan’s provision that all tariffs on
trade of textiles among the three countries are to be removed within 10 years. Under the proposed
agreement, Mexico and Canada would also be allowed to ship a specific amount of clothing and textiles
made from foreign materials to the United States each year, and this quota would raise slightly over the
first five years of the agreement. “My God!” thought Martin.
Martin is the CEO of a New York based textile company, Martin’s Textiles. The company has been in the
Martin family for four generations, having been founded by his great grandfather in 1910. Today, the
company employs 1500 people in three New York plants that produce cotton based clothes, primarily
underwear. All production employees are union members and the company has a long history of good
labour relations. The company has never had a labour dispute and Martin, like his father, grandfather, and
great -grandfather before him, regards the workforce as part of the "Martin family". Martin prides himself
not only in knowing many of the employees by name, but also in knowing a great deal about the family
circumstances of many of the long time employees.
Over the past 20 years the company has experienced increasingly tough competition, both from overseas
and at home. The mid 1980s was particularly difficult. The strength of the dollar on the foreign exchange
market during that period enabled Asian producers to enter the US market with very low prices. Since
then, although the dollar has weakened against many major currencies, the Asian producers have not raised
their prices in response to the falling driven by wage rates and labour productivity. Not surprisingly, most
of Martin’s competitors in the north-eastern United States respond to the intense cost competition by
moving production south, first to states such as South Carolina and Mississippi where non –union labour
could be hired for significantly less than in the unionized North-east, and then to Mexico, where labour
costs for textile workers were less than $2 per hour. In contrast, wage rates are $12.50 per hour at Martin’s
New York plant and $8 to $10 per hour at non-union textile plants in the south eastern United States.
The last three years have been particularly tough at Martin’s Textiles. The company has registers a small
loss each year, and Martin knows the company cannot go on like this. His major customers, while praising
the quality of Martin’s products, have worried him that his prices are getting too high and they may not be
able to continue to do business with him, His long-time banker has told him he must get his labour costs
down. Martin agrees, but he knows of only one surefire way to do that, to move production south, way
south, to Mexico. He has always been reluctant to do that, but now he seems to have little choice. He fear
as that in a5 years the Us market will be flooded with cheap imports from Asian, US and Mexican
companies, all producing in Mexico. It looks like the only way for Martin’s Textiles to survive is to close
the New York plant and move production to Mexico. All that would be left in the United States would be
the Sales force.
Martin’s mind was spinning. How could something that throws good honest people out of work be good
for the country? The politicians said it would be good for trade, good for economic growth and good for
the three countries. Martin could not see it that way. What about Mary Morgan who has worked for
Martin’s for 30 years? She is now 54 year as old. How will she and others like her find another job? What
about his moral obligation to his workers? What about the loyalty his workers have shown his family over
the years? Is this a good way to repay it? How would he break the news to his employees, many of whom
have worked for the company for 10 to 20 years? And what about the Mexican workers? Could they be as
loyal and production in Mexico, he had heard stories of low productivity, poor workmanship high turnover
and high absenteeism. Is this true? If so, how could be ever cope with that? Martin has always felt that the
success of Martin’s textiles was partly due to the family atmosphere, which encourages worker loyalty,
productivity and attention to quality, an atmosphere that has been built up over four generations. How
Examination Paper: Export and Import Management
9
IIBM Institute Of Business Management
could he replicate that in Mexico with a bunch of foreign workers who speak a language he doesn’t even
understand?
Questions:
1. What are the social costs of benefits to Martin’s Textiles of shifting production to Mexica?
2. What seems to be the most ethical action?
Section C: Applied Theory (30 marks)
1. Describe the current issues affecting the Exchange Rate of India.
2. Explain briefly “New Trade Theory”.
S-2-210311
END OF SECTION C
END OF SECTION B

Tuesday 28 May 2013

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper
5
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Inventory Management
Section A: Objective Type (30 marks)
This section consists of Multiple Choice questions & Short Answer type questions.
Answer all the questions.
Part One questions carries 1 mark each & Part Two questions carries 5 marks each.
Part One:
Multiple Choices:
1. ……………………. is IT tool used for automation data capture.
2. Stockout Level is also called the
a. Red Zone
b. Amber Zone
c. Both (a) & (b)
d. None of the above
3. When classified on the basis of time period, they are
a. Supply forecast
b. Price forecast
c. Demand forecast
d. None of the above
4. The Delphi Method was developed by the Rand Corporation in the
a. 1980
b. 1970
c. 1950
d. None of the above
5. The BOM file is also called the
a. Product Structure File
b. Product Tree
c. Both (a) & (b)
d. None of the above
6. What is the meaning of “Doller Days”.
a. Making money with in area
b. Management of the value of inventory and time with in area
c. Inventory control
d. Management of time
Examination Paper
6
IIBM Institute of Business Management
7. Weeks of supply = ……………………………………………..
8. Fastest and Expensive mode of Transport.
a. Air
b. Rail
c. Water
d. Pipeline
9. ERP systems were developed in
a. 1998
b. 1990
c. 1980
d. 1987
10. The ABC analysis is also called the ………………………………
Part Two:
1. What is “Dependent Demand”?
2. Write short note on “Simulation Models”.
3. What is “Time Phasing”.
4. Write short note on “Statistical Techniques of Forecasting”.
END OF SECTION A
Section B: Caselets (40 marks)
This section consists of Caselets.
Answer all the questions.
Each caselet carries 20 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
Caselet 1
M/s Jyoti Textiles, with four spinning mills, eighteen cloth cutting centres, sixteen processing
departments and more than 200 machine centres has installed an information system.
The operations are characterised by a nationwide distribution network. The finished goods moves
through 38 branch offices and 312 authorised distributors all of whom maintain some inventory.
Authorized distributors generate 37% of the orders but account for only 24% of the sales. Most of
the business is done through the branch offices.
The product line is large; products are classified into 175 family groups, representing 12000
finished goods. Approximately 1,500 new items enter the product line annually, and a similar
number are discounted.
Examination Paper
7
IIBM Institute of Business Management
The 12,000 finished goods require 25,000 component parts of which 6,600 are carried in
inventory and 18,400 are made to order. The newly implemented information system already has
paid off substantially and refinements continue to increase benefits. In the preceding year, M/s Jyoti
Textiles achieved a 60% customer service level (i.e. 60% of the orders were delivered according to
original customer request, with no delays or adjustment of dates). Clerical expenses were 36% of the
sales.
The company felt this was not good enough and wanted to improve the customer service. The
company therefore is thinking of a highly integrated system.
1. Keeping in mind the objectives, do you think the company should go in for a highly
integrated system? Support your answer with reasons.
2. Discuss the relevant inventory management strategies for the company.
Caselet 2
Advanced Management University is a large private university teaching a slew of courses and
boasting of a distinguished faculty. The university believed in Quality Education at any cost.
Recently, Ms Julie Joy took over as Head of Purchasing and was informed that she would be
responsible for the entire procurement activity in the university, including its storing, inspection etc.
On the first day, she began a tour of the campus. She found a sweeper putting used x-rays printed
stationery, bits of metal and banana peels into a huge dustbin. She was perplexed and wanted to
find out what happens to the garbage thereafter. She was informed that such garbage bags were kept
in one place and then taken away by the municipality trucks whenever they came.
It did not take Ms Julie Joy to realize that there was no salvage program in the university. But she
also realized that being new, it would be tricky for her to introduce new practices, given that the
faculty were highly egoistic, though learned. She also had to show clear financial benefits to be
accrued from a program of garbage recycling/salvage, for approval of any new process by the
management.
1. What arguments are there in favour of a formal salvage program at Advanced Management
University?
2. What arguments would be expected against the program?
3. What organisational structure should Julie Joy install?
4. Develop a salvage program for Advanced Management University.
END OF SECTION B
Section C: Applied Theory (30 marks)
This section consists of Long Questions.
Answer all the questions.
Each question carries 15 marks.
Detailed information should form the part of your answer (Word limit 150 to 200 words).
Examination Paper
8
IIBM Institute of Business Management
1. At Ford Motor company, every car or truck model has its own internal website to track design,
production, quality control and delivery processes. Suppliers and customers also have access
to the site, and all concerned are expected to provide full supply chain information. How do
you think this would affect the life of the middle manager?
2. Give example of some typical case where inventory management based on unscientific method
could go wrong.
END OF SECTION C
-------------------------------------------------------------- *** -------------------------------------------------------

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Portfolio Management
6
IIBM Institute of Business Management
IIBM Institute of Business Management
Examination Paper MM.100
Investments Analysis and Behaviour
Section A: Objective Type (30 marks)
•This section consists of Multiple choices & short note questions.
•Answer all the questions.
•Part one questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. Which one of the following is the world’s first electronic stock market?
a. American Stock Exchange
b. Nasdaq National Market
c. Bombay stock Exchange
d. New York stock Exchange
2. The highest price that market maker is willing to pay to buy a security, is referred as:
a. Bid
b. Ask
c. Bid Size
d. Ask Size
3. IPOs stands for ________.
a. Indian Premier Offerings
b. Initial Public Offerings
c. Initial Premier Offerings
d. Initial Private Offerings
4. Under the securities act of ______, when a company makes a public offering, it must file a
registration statement with the SEC.
a. 1934
b. 1936
c. 1935
d. 1933
5. It is the chance of loss in the value of fixed- income investment following a rise in interest rates.
a. Risk
b. Credit Risk
c. Interest Rate Risk
d. Expected Return
Examination Paper: Portfolio Management
7
IIBM Institute of Business Management
6. Extreme changes in financial asset values tied to changing economic fundamentals are defined
as______.
a. Irrational Bubbles
b. Rational Bubbles
c. Market bubbles
d. None of the above
7. Rhythmic pattern of contraction and expansion in the overall economy is referred as ______.
a. Contraction
b. Expansion
c. Business Cycle
d. Recession
8. A measure that assesses what others are doing and suggests you should do the opposite, is:
a. Odd lot Indicators
b. Contrary Indicators
c. Mutual fund flow Indicators
d. Brokerage account credit balance indicators
9. Individuals and Institutions that purchase bonds for interest income and long term capital gains
are:
a. Primary Bond Market
b. Bond Dealers
c. Bond Investors
d. Bond Issuers
10. Funds that charge sales feels ranging from One to three percent, are called:
a. Low-Load Funds
b. No-Load Funds
c. Exchange Fee
d. Back- End Load
Part Two:
1. Write a short note on ‘New York Stock Exchange’.
2. What do you understand by ‘Micro Cap Fraud”?
3. Explain the term ‘Treasury Bonds’.
4. Explain the meaning of ‘Mutual Fund’ and its advantages.
END OF SECTION A
Examination Paper: Portfolio Management
8
IIBM Institute of Business Management
Section B: Caselets (40 Marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselets carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Case let 1
Recently, In India, we had a issue from Hughes Software Solutions (HSS) which was a milestone in our
growth from fixed price offerings to true price discovery IPOs. While the HSS issue has many positive
IPOs. While the HSS issue has many positive and fascinating features, the design adopted was still
riddled with flaws, and we can do much better. How did the Hughes issue worked?
I. The merchant bankers selected ‘syndicate members’ who helped in selling the issue.
II. Disorders were collected by the merchant bankers or syndicate members (only), and submitted using
the computerized IPO system created by NSE. The NSE system only accepted these orders; it did not
reveal any information to investors.
III. Investors could place, modify or delete orders in the book building period- however; they were doing
this in the blind since the system gave them no information.
IV. The NSE system revealed information to the merchant bankers. The full database of orders was
passes on by NSE to the merchant bankers, who could then use this for discretionary allocation of shares.
Questions:
1. What do you think are the flaws in the public issue of Hughes Software? Enumerate them.
2. Can you construct a model for IPO process, which can help in price discovery in setting the
price at the IPO?
Case let 2
Indian corporate is on the verge of testing the US equity markets. Infosys, despite the volatility in the
international market and the continuous downslide in the Bank of New York American Depository
Receipts (ADRs) index has decided to continue offering its $ 125 million level 3 ADR. It would be the
first Indian company to have the issue listed on the NASDAQ. Many more companies were expected to
follow the suit.
ADRs were first created in 1972, when the UK passed a law that restricted British companies from
registering their shares overseas without a British- based transfer agent. So to meet the appetite of US
investors, a new instrument called the ADRs were created.
Questions:
1. What are the unique features of ADRs that attract Indian companies to list on NASDAQ or
NYSE?
2. What is unsponsored ADR? Why did it become obsolete?
END OF SECTION B
Examination Paper: Portfolio Management
9
IIBM Institute of Business Management
Section C: Applied Theory (30 Marks)
1. Discuss the concept of Macroeconomics environment. What are the major forces that drive the
economy?
2. Explain the following terms:
a. Capital Market Line
b. Security Market Line
S-2-210311
END OF SECTION C

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

IIBM Institute of Business Management
Examination Paper MM.100
Industrial Relations
Section A: Objective Type (30 marks)
•This section consists of True and False & Short Answer type questions.
•Answer all the questions.
•Part One questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
True and False:
1. Central Board of Workers Education (CBWE) was set up in 1986.
2. The joint Departmental Councils are encouraged to hold annual meetings, a scheme which
was initiated in 1970.
3. The lockout of the pilots was lifted from 3rd November, 1974.
4. The Employers federation of India formed in 1936.
5. Indian Jute Mills Association (IJMA) was formed in 1887.
6. All India Trade federation was established in 1921.
7. In India, the foundation of modern industry was laid between 1850 and 1860.
8. HMS stands for Hind Maha Sabha.
9. A feature of Indian trade unionism is not the multiplicity of unions.
10. Standing Orders may provide as to who should enquire.
Part two:
1. Who are ‘Blue Collor’ workers?
2. What are the basic causes of ‘Grievances’?
3. Write a note on ‘Payment of Gratuity Act, 1972’.
4. Explain ‘Walker’s Model’ for worker’s participation in management.
END OF SECTION A
Examination Paper: Human Resource Management
6
IIBM Institute of Business Management
Section B: Caselets (40 marks)
•This section consists of Caselets.
•Answer all the questions.
•Each Caselet carries 20 marks.
•Detailed information should form the part of your answer (Word limit 150 to 200 words).
Caselet 1
(A)HISTORY OF THE FIRM:
Bombay Electricals was started in 1940 by Mr. Desai, a refrigeration engineer, as a proprietary company.
In 1941 he ran short of money and approached Mr. Khanna, Chairman of a large group of companies, for
help. Mr. Khanna decided to invest capital in the company and thereby obtained 75% control. The
company was later registered in 1945 as a Public Limited company but management was left all this time
in the hands of Mr. Desai. Until 1947 the company showed substantial losses because Mr. Desai started a
number of new product lines but did not stick to any long enough to establish either the production or the
markets. Nor did he make any study of the existing markets or production in the ..
This case raises some highly interesting and significant questions:
Examination Paper: Human Resource Management
10
IIBM Institute of Business Management
Questions:
1. Similar problems which caused this strike in 1960 were satisfactorily resolved in the past in Bombay
Electricals. Why could not the differences be settled in 1960?
2. Inspite of high earnings by employees, why did they choose to go on strike for a relatively small
difference of Rs 30/- in their demand preceding the strike?
Caselet 2
THE ORGANIZATION
Thomson and Richards, two technocrats from Holland, both in the age group of late 30s came as
consultants to Calcutta with French Company on a project assignment in 1940. They were quite
impressed with Indian culture and decided to settle down in India. Upon completion of their project, they
started their own company under the name Thomrich Pvt. Ltd. which manufactured agricultural
equipments. Encouraged by the performance of the company, they ventured into the manufacturing of
fertilizer manufacturing equipments in 1944 under the same banner. Their entrepreneurial skills ..
profits by exploring new markets. The Indian market by now was already flooded with many players,
leaving the international market as the only option, which was equally a hard nut to crack. Abraham felt
trapped in a highly volatile situation, where he fumbled for a speedy and pragmatic remedy.
Questions:
1. Was the company’s decision to enter the tractor segment right, when KCP had already captured
the market?
2. Had you been Abraham, how would you tackle the present situation?
END OF SECTION B
Section C: Applied Theory (30 marks)
1. What is inflation? Compare its role with money and the real earning of the Industrial workers.
Use appropriate data to justify your answer.
2. How can the bargaining affect the workers as well as the firm? “It is a method of wage fixation.”
Evaluate.
END OF SECTION B
S-2-210311


Monday 27 May 2013

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper: Information Technology & Management
1
IIBM Institute of Business Management
IIBM Institute of Business Management
Semester-I Examination Paper MM.100
Information Technology & Management
Section A: Objective Type (20 marks)
•This section consists of Multiple Choice Questions & Fill in the blanks / True & False.
•Answer all the questions.
•Each Question carries 1 mark.
Multiple Choices:
1. E-banking provides
a. 8hr service
b. 24hr service
c. Fast service
d. Both (b) & (c)
2. E-commerce is service on the internet which provides
a. Buying & selling of goods & services
b. Buying of goods & services
c. Selling of goods & Services
d. None of the above
3. Full form of ISP
a. Intranet Service Provider
b. Internet Service Purchasing
c. Internet Service Provider
d. None of the above
4. EDI provides computer to computer communication of business messages in
a. Standard codes & formats
b. Standard of formats
c. Standards of codes
d. None of the above
5. Choice boards are the services on internet which provide
a. Service provider designs the products
b. Individual customer to design their own products
c. Both (a) & (b)
d. None of the above
6. Search Engine is software that creates
a. Indexes of database or intranet sites
b. Indexes of database or internet sites
c. Index of database
d. None of the above
Examination Paper: Information Technology & Management
2
IIBM Institute of Business Management
7. Full form of VSAT
a. Very Small Alternate Terminal
b. Very Small Architecture Technology
c. Very Small Aperture Terminal
d. None of the above
8. Customer Relationship Management is a processes which
a. Listen to & extract knowledge about customers
b. Listen to & extract knowledge about consumers
c. Both (a) & (b)
d. None of the above
9. Full form of ECS
a. Electronic Communicating Service
b. Electronic Clearing Service
c. Electronic Calling Service
d. None of the above
10. ATM in Banking is called
a. Automated Teller Machine
b. Any Time Money
c. Automated Time Machine
d. None of the above
True & False:
1. Advertising is a costly affair through the conventional media.
2. E-commerce provides paperless transactions.
3. E-commerce does not provide better choice and better customer satisfaction.
4. The main factor for development of the information strategy and system are cost and technical
complexity.
5. IT and computer system are integral part of an ERP system.
6. Ulterior transaction differ contain no hidden agenda.
7. E-Synchronized SCM does not provide powerful pricing matrix.
8. Brand building process do not provide market share.
9. Hacking was first started with telephones technology.
10. Section 6 of the IT act recognizes the means for payment or receipt by electronic form.
END OF SECTION A
Examination Paper: Information Technology & Management
3
IIBM Institute of Business Management
Section B: 5 Short Questions (20 marks)

1. What can be Input to build a brand?
2. What does a Branding Mean?
3. What do you understand by content selling?
4. What is E-business?
5. What do you understand by Electronic funds transfer?
END OF SECTION B
Section C: Long Questions (20 marks)

1. Write a short note on Internet Banking.
2. Write a short note on threats to computer systems and controls.
3. What are different ranges of services offered by E-banking? Describe briefly?
END OF SECTION C
Examination Paper: Information Technology & Management
4
IIBM Institute of Business Management
Section D: Applied Theory (40 marks)
1. What is the different E-commerce business model?
2. Write a short note on implementation of Information technology on development of Science
and technology in India?
3. What are the different stages of a Strategic Information Management System?
4. What are the advantages of the “Proposed system”.
END OF SECTION D
-----------------------------------------------------------------***----------------------------------------------------------
S-1-221110

IIBM Exam papers : contact us for answers at assignmentssolution@gmail.com

Examination Paper of Semester III
IIBM Institute of Business Management
Semester-III Examination Paper MM.100
Knowledge Management
Section A: Objective Type (30 marks)
This section consists of Mixed Type questions & Short Answer type questions.
Answer all the questions.
Part One questions carry 1 mark each & Part Two questions carry 5 marks each.
Part One:
Multiple Choices:
1. UCC stands for
a. Universal Commercial Code
b. Uniform Commercial Code
c. Uniq Commercial Code
d. United Commercial Code
2. E-business connects critical business systems and constituencies directly via
a. Internet
b. Extranet
c. Intranet
d. All of the above
3. Unusable rule are also called as
a. User rule
b. Conflicting rule
c. Subsumed rule
d. None of the above
4. Fact in knowledge codification refers to
a. Value of an object or a slot
b. Codification scheme
c. Both (a) & (b)
d. Filling of slots
5. An individual with skills & solutions that work some of the time but not all of the time is
a. Scribe
b. Validity
c. Novice
d. None of the above
Examination Paper of Semester III
6. CBR is
a. Case based reasoning
b. Case based reliability
c. Case based repository
d. None of the above
7. An unskilled employee trying to learn or gain some understanding of the captures knowledge is a
a. Pupil user
b. Tutor user
c. People user
d. None of the above
8. A rule of thumb based on years of experience is called
a. Procedural rule
b. Tacit knowledge
c. Heuristic
d. None of the above
9. Episodic knowledge is
a. Is knowledge based on the fundamentals structure functions & behaviour of objects
b. Is knowledge based on experimental information or episodes
c. Is knowledge based on the unrelated facts
d. None of the above
10. A directory that points to people, documents and repositories is
a. Knowledge map
b. Knowledge codification
c. Rapid prototyping
d. None of the above
Part Two:
1. Write short note on “KM Life Cycle”?
2. Write short note on “The Knowing Doing Gap”?
3. What is “The Malpractice Factor”?
4. What is knowledge creation?
END OF SECTION A
Examination Paper of Semester III
Section B: Caselets (40 marks)
This section consists of Caselets.
Answer all the questions.
Each caselet carries 20 marks.
Detailed information should form the part of your answer (Word limit 200 to 250 words).
Caselet 1
This case is based on an actual incident which took place in an Army Unit deployed in field area.
A part of a Battery (about 1/4 of an Artillery Regiment) was deployed in a snow bound high
altitude area of Kashmir. This was the first time, an artillery unit was deployed in an area with
roads and tracks still under development. Preparation of this area for such a deployment needed a
lot of digging for guns, pits for ammunition storage, living place of the personnel, slit trenches
and weapon pits for local defence against any possible enemy/terrorists’ attack on the position,
place for storage of rations, cook-house and communication trenches, etc.
The total strength of the party deployed there was
a) Officer - 1 (Second Lieutenant with about one year service)
b) Junior Commissioned Officer (JCO) - 1
c) Jawans - 40
The Battery Commander (BC) remained with the Regiment Headquarters at Srinagar (with the
remaining part of the Battery) as per the orders of the commanding Officer. These was a vehicle
with the part of the Battery which was deployed at high altitude to assist in the daily
administration of the troops like collection of ration, stores for preparation of defences, water, and
ferrying of personnel from one place to another. The vehicle could could go only upto a limited
number of places due to bad road conditions and step gradients. Only one driver was kept for this
vehicle to reduce administrative problems due to more number of personnel. The vehicle
completed about 35 to 40 kms. of running daily in its routine commitments.
The part had just been inducted about two weeks back. The defences were being prepared
which involved lot of effort in digging of hardened ground due to the cold winter months of
November. The defence stores were to collected, once the digging was complete, from another
Engineering Unit located about ..
1. Which factors contributed to motivate the troops to go ahead for such a difficult task as
recovering a damaged vehicle from such a difficult and treacherous terrain and getting it
repaired in such a short time?
2. Which incidents indicate the importance of good interpersonal relationships with juniors,
peers and superiors and what is the importance of good interpersonal relationships?
Caselet 2
Carrier Corp. is using data mining to profile online customers and offer them cool deals on air
conditioners and related products. By using services from WebMiner, Inc., the air-conditioning,
heating, and refrigeration equipment maker ..
1. The DM application used by Carrier was one that was predictive in nature. Could a
descriptive model also be used? How would you use it, and what outputs would you except?
Would they be of any use to Carrier?
2. What other data-driven promotions could Carrier come up with using other data mining
techniques?
3. What manufacturing-driven applications can Carrier implement using data mining?
4. What finance-driven applications can Carrier implement using data mining?`
END OF SECTION B
Section C: Applied Theory (30 marks)

1. Explain in detail “Knowledge Management Systems Life Cycle” and its various approaches?
2. What do you mean by “Knowledge Codification” and its importance?
END OF SECTION C
---------------------------------------------------------------***-------------------------------------------------------